Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 74208 Views
  • 79 replies
  • 27 likes
  • 74208 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Nekse
  • Casual Listener
  • 89069 Views
  • 284 replies
  • 22 likes
  • 89069 Views
  • 284 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6390 Views
  • 1 replies
  • 6 likes
  • 6390 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146865 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146865 Views
  • 0 replies
  • 26 likes

Unable to replay Podcast Episode(s)

My Question or IssueThis only happens in my podcasts, but my episodes will get stuck near the end, retaining their 'unfinished' symbol on the left. When I try to play the episode, it just skips to the next one (or the one after that if the next one i...

  • Newbie
  • My Question or Issue This only happens in my podcasts, but my episodes will get stuck near the end, retaining their 'unfinished' symbol on the left. When I try to play the episode, it just skips to ...
  • Stinky_Jim
  • Music Fan
  • 1520 Views
  • 1 replies
  • 2 likes
  • podcast
  • 1520 Views
  • 1 replies
  • 2 likes

Wrapped 2018 Wrong Language

PlanPremiumCountryJapanDeviceiPhone 8 Plus, PCOperating SystemiOS 12.1.1, Windows 10 My Question or Issue On both devices, even though my OS and website are set to english, when I see my Wrapped 2018 information, the artists names are in japanese.It'...

  • Casual Listener
  • Plan Premium Country Japan Device iPhone 8 Plus, PC Operating System iOS 12.1.1, Windows 10   My Question or Issue  On both devices, even though my OS and website are set to engli...
  • RisingDrkness
  • Casual Listener
  • 2966 Views
  • 3 replies
  • 2 likes
  • 2018 wrapped
    language
  • 2966 Views
  • 3 replies
  • 2 likes

Application crash when i used two audio output in same time

PlanPremiunCountry BrazilDeviceWindows 10Operating SystemWindows 10 My Question or Issue before the last update I was using spotify with 2 audio interface, one normal and one bluetooth (my pc has 4 audio interfaces). The spotify always played in blue...

  • Newbie
  • Plan Premiun Country  Brazil Device Windows 10 Operating System Windows 10   My Question or Issue  before the last update I was using spotify with 2 audio interface, one norm...
  • 440 Views
  • 0 replies
  • 1 likes
  • 440 Views
  • 0 replies
  • 1 likes

Spotify stops working when I lock my windows 10 machine and log-back in

PlanPremium FamilyCountry United StatesDeviceDell Latitude Operating SystemWindows 10 My Question or IssueMy job requires us to lock our computer when not at our desk. Everytime I lock my computer, whenever I return and log-back in I get the "can't p...

  • Casual Listener
  • Plan Premium Family Country  United States Device Dell Latitude  Operating System Windows 10   My Question or Issue My job requires us to lock our computer when not at our de...
  • 546 Views
  • 0 replies
  • 0 likes
  • lock
    Win10
    windows10
  • 546 Views
  • 0 replies
  • 0 likes

Sound quality between wrapped and application

PlanPremiumCountry CanadaDevice(PC)Operating System(Windows 10) My Question or Issue So as I went to check my spotify wrapped 2018, I noticed that the sound quality when I play songs on that is much higher/(louder?) than the quality I have on my desk...

  • Newbie
  • Plan Premium Country  Canada Device (PC) Operating System (Windows 10)   My Question or Issue  So as I went to check my spotify wrapped 2018, I noticed that the sound quality...
  • 563 Views
  • 0 replies
  • 0 likes
  • 563 Views
  • 0 replies
  • 0 likes

Song starts in the middle

PlanPremiumCountrySweden DevicePCOperating SystemWindows 10 IssueWhen Spotify switch to the next song on the playlist it starts about halv way in. Its not everytime, but often enough.Ive notised its happend to atleast two songs most often:Five Finger...

  • Newbie
  • Plan Premium Country Sweden  Device PC Operating System Windows 10   Issue When Spotify switch to the next song on the playlist it starts about halv way in. Its not everytime, but...
  • Ragedoge
  • Composer
  • 2036 Views
  • 2 replies
  • 2 likes
  • 2036 Views
  • 2 replies
  • 2 likes

"Show Desktop overlay when using media keys"does not work

PlanPremiumCountry BrazilDevicePCOperating SystemWindows 10 PRO Redstone 5 My Question or Issue Hey the "Show Desktop overlay when using media keys" option is broken. I have it set to OFF which does nothing when Spotify opens. You have to go in, turn...

  • Casual Listener
  • Plan Premium Country  Brazil Device PC Operating System Windows 10 PRO Redstone 5   My Question or Issue   Hey the "Show Desktop overlay when using media keys" option is bro...
  • viertypen
  • Newbie
  • 1112 Views
  • 3 replies
  • 7 likes
  • 1112 Views
  • 3 replies
  • 7 likes

Spotify removed songs from my itunes Library

PlanFreeCountryUSA DevicePCOperating SystemWindows 10 My Question or Issue I was searching in Spotify to add songs to a playlist. After adding dozens of songs I realized that some of the songs were coming from my itunes library. This was unexpected a...

  • Newbie
  • Plan Free Country USA   Device PC Operating System Windows 10   My Question or Issue  I was searching in Spotify to add songs to a playlist.  After adding dozens of son...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

How do I share a search result on the web?

PlanPremiumCountrySwedenDeviceAll My Question or IssueHow do I web link a search result?In a very old version you could right-click. Now, I tried to form the link https://open.spotify.com/search/search+words+here manually, but it gives a blank page.

  • Gig Goer
  • Plan Premium Country Sweden Device All   My Question or Issue How do I web link a search result? In a very old version you could right-click. Now, I tried to form the link https:...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Windows 10 - Desktop overlay setting not followed after every update

The left corner song banner setting was introduced and fixed with the issue below:https://community.spotify.com/t5/Desktop-Windows/Can-t-play-the-current-song/td-p/1302172 However, this setting is not respected after every Spotify upgrade. I always h...

  • Casual Listener
  • The left corner song banner setting was introduced and fixed with the issue below: https://community.spotify.com/t5/Desktop-Windows/Can-t-play-the-current-song/td-p/1302172   However, this se...
  • CAUGHticTIng
  • Newbie
  • 429 Views
  • 1 replies
  • 2 likes
  • 429 Views
  • 1 replies
  • 2 likes

Updating an older version of Spotify

PlanPremiumCountrySwedenOperating SystemWindows 7 My Question or Issue I've been having trouble installing Spotify (I get Error code: 18) so I was directed to download the Spotify Full Installer. It worked and I now have Spotify installed, however it...

  • Casual Listener
  • Plan Premium Country Sweden Operating System Windows 7   My Question or Issue  I've been having trouble installing Spotify (I get Error code: 18) so I was directed to download the S...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

One album is constantly reappearing in my Play Next list

PlanPremiumCountryCzech RepublicDeviceAny device I use (Win 10, Android My Question or IssuePlease I need help. One particular album by Queen (Bohemian Rhapsody Live) is constantly reappearing in my playlist. I select an album, the first song plays s...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Any device I use (Win 10, Android 😎 My Question or Issue Please I need help. One particular album by Queen (Bohemian Rhapsody Live) is constantly re...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Slim Shady LP

PlanFreeCountryCanadaDevice Operating SystemWindows 10 My Question or IssueIf I Had and Role Model aren't explicit even though they say they are. The **bleep** - Skit and I'm Shady aren't explicit but they're in the explicit version of the album? Las...

  • Newbie
  • Plan Free Country Canada Device   Operating System Windows 10   My Question or Issue If I Had and Role Model aren't explicit even though they say they are. The **bleep** - Skit an...
  • ncam
  • Music Fan
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Solved!! Find MP3s

PlanPremiumCountryGermany DeviceWindows AppOperating SystemWindows 10 My Question or Issue I've found an old and closed issue "Buy & download as MP3s".This is what I want. Find the downloaded MP3s on the hard drive.I would also pay extra fee for the ...

  • Casual Listener
  • Plan Premium Country Germany  Device Windows App Operating System Windows 10   My Question or Issue  I've found an old and closed issue "Buy & download as MP3s". This is...
  • toohoo
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Spotify Connect stops playing after a few songs

PlanPremiumCountry U.S.A.DeviceSamsung M7 multiroom speakers Operating SystemAndroid, Chrome, Windows 7My Question or IssueEvery since Spotify Connect became available to free users it disconnects after a few songs even though I am a Premium subscrib...

  • Casual Listener
  • Plan Premium Country  U.S.A. Device Samsung M7 multiroom speakers  Operating System Android, Chrome, Windows 7 My Question or Issue Every since Spotify Connect became available to ...
  • museickmike
  • Casual Listener
  • 1053 Views
  • 2 replies
  • 0 likes
  • 1053 Views
  • 2 replies
  • 0 likes

Spotify Mobile cannot switch back to Spotify Desktop

I used to be able to switch flawlessly between Spotify Mobile to Spotify Desktop vice versa. In recent days, I've noticed that even with Spotify Desktop logged on, my app on mobile will not have the option to play and switch the song on my desktop an...

  • Newbie
  • I used to be able to switch flawlessly between Spotify Mobile to Spotify Desktop vice versa.  In recent days, I've noticed that even with Spotify Desktop logged on, my app on mobile will not ...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

svendk

PlanPremiumCountryDenmark DeviceLenovo new-ish business laptopOperating SystemWindows 10, all updated My Question or Issue Hi SpotifyThis is a minor thing, really, I just pondered about it When clicking Browse and scrolling to Genres and Moods, the v...

  • Newbie
  •   Plan Premium Country Denmark  Device Lenovo new-ish business laptop Operating System Windows 10, all updated   My Question or Issue   Hi Spotify This is a minor thi...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Cannot remove Spotify artist from library

If you're having trouble removing an artist from your library, you may have saved songs that are "unplayable" and therefore not visible. You can fix this by going into settings and turning on "show unplayable songs" then you can go to the artist and ...

  • Casual Listener
  • If you're having trouble removing an artist from your library, you may have saved songs that are "unplayable" and therefore not visible. You can fix this by going into settings and turning on "show u...
  • 852 Views
  • 0 replies
  • 0 likes
  • 852 Views
  • 0 replies
  • 0 likes

Spotify Becomes Unresponsive

PlanPremiumCountry USDevicePCOperating SystemWindows 10 My Question or Issue Spotify will work ok for a few songs, then half way into a song the audio will cut out. Sometimes I will get a message that it cannot play song, others it will looks like it...

  • Newbie
  • Plan Premium Country  US Device PC Operating System Windows 10   My Question or Issue  Spotify will work ok for a few songs, then half way into a song the audio will cut out....
  • 320 Views
  • 0 replies
  • 1 likes
  • 320 Views
  • 0 replies
  • 1 likes

Spotify can't play this right now

PlanPremiumCountryUK DeviceWindows PCOperating SystemWindows 10 My Question or Issue Hi, I was playing music earlier just fine, but I've come back to Spotify and none of my songs will play. If I double click an individual one to play it, I get the er...

  • Casual Listener
  • Plan Premium Country UK   Device Windows PC Operating System Windows 10   My Question or Issue  Hi, I was playing music earlier just fine, but I've come back to Spotify and ...
  • Ragedoge
  • Composer
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes