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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39220 Views
  • 75 replies
  • 26 likes
  • 39220 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67296 Views
  • 265 replies
  • 21 likes
  • 67296 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144690 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144690 Views
  • 0 replies
  • 26 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountrySweden DevicePC Win 8.1Operating SystemWindows 8.1 My Question or Issue I keep getting the message "Spotify can't play this right now. If you have the file on your computer you can import it." on most artist. Not all but some. Why i...

  • Casual Listener
  • Plan Premium Country Sweden  Device PC Win 8.1 Operating System Windows 8.1   My Question or Issue  I keep getting the message "Spotify can't play this right now. If you have...
  • PlaZooM
  • Casual Listener
  • 999 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 999 Views
  • 3 replies
  • 0 likes

Bug report: Windows Spotify keeps same song

PlanPremium Operating SystemWindows 10 version 1803 Spotify VersionSpotify 1.0.92.390 My Question or IssueThis issue has been confirmed for both the Microsoft Store and the Executable from Spotify's website. When quitting Spotify within the app (Ctrl...

  • Newbie
  • Plan Premium     Operating System Windows 10 version 1803   Spotify Version Spotify 1.0.92.390   My Question or Issue This issue has been confirmed for both the Mi...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Problem displaying Browse

PlanFree Operating SystemWindows 10 For past 3 days I have been getting the error "There was a problem displaying this page" in Browse section. I have the latest Spotify version for PC and I also tried to re-install the same but to no avail. I have a...

  • Regular
  • Plan Free     Operating System Windows 10   For past 3 days I have been getting the error "There was a problem displaying this page" in Browse section. I have the latest Spotify...
  • LeeYo
  • Newbie
  • 803 Views
  • 3 replies
  • 4 likes
  • Browse
    Windows 10
  • 803 Views
  • 3 replies
  • 4 likes

Error Message?

Why is this message coming up when spotify loads "There was a problem displaying this page. This page does not exist or an error occured" Help!

  • Roadie
  • Why is this message coming up when spotify loads "There was a problem displaying this page.  This page does not exist or an error occured"  Help!  
  • Billy-J
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Local Files not available via Songs, Albums, or Artists playlists

PlanPremiumCountry USDeviceWindows, Samsung Note 8Operating SystemWindows 10, Android My Question or IssueI'm not sure if this is more ofa question or a suggestion. But there doesn't seem to be a way to get your local music that isn't available on sp...

  • Newbie
  • Plan Premium Country  US Device Windows, Samsung Note 8 Operating System Windows 10, Android   My Question or Issue I'm not sure if this is more ofa question or a suggestion. But ...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Solved!! No home page windows destop

PlanFree/PremiumCountry FranceDeviceWindowsOperating System(iOS 10, Android Oreo, Windows 10,etc.) windowsMy Question or Issue HelloI m french.I have no home page when I use Spotify on my windows computer."this page does'nt exist""display problem"I c...

  • Casual Listener
  • Plan Free/Premium Country  France Device Windows Operating System (iOS 10, Android Oreo, Windows 10,etc.)  windows My Question or Issue  Hello I m french. I have no ho...
  • fanchedk
  • Casual Listener
  • 788 Views
  • 2 replies
  • 0 likes
  • 788 Views
  • 2 replies
  • 0 likes

Album art not showing for some local file songs

PlanPremiumCountrySweden DevicePCOperating SystemWindows 10 64-bit My Question or IssueMy issue is that the album art does not show for all my imported local songs in Spotify. It works for some tracks, but not all. They have all been treated the exac...

  • Casual Listener
  • Plan Premium Country Sweden  Device PC Operating System Windows 10 64-bit   My Question or Issue My issue is that the album art does not show for all my imported local songs in Sp...
  • HenrikoMagnific
  • Casual Listener
  • 3724 Views
  • 3 replies
  • 1 likes
  • album
    art
    cover
  • 3724 Views
  • 3 replies
  • 1 likes

when i shuffle my playlist, it (108 songs) does not put all my songs in the shuffle.

im on free, and i haven't ever had this problem until recently i swear to god if having all my songs in the playlist in a shuffle is a premium feature thats some**bleep** right there

  • Regular
  • im on free, and i haven't ever had this problem until recently   i swear to god if having all my songs in the playlist in a shuffle is a premium feature thats some**bleep** right there
  • dmc17
  • Casual Listener
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Media keys no longer work when window is inactive

As the title suggests, my media keys on my keyboard are no longer working for spotify.I have Google Chrome installed but I do not have Google Play Music or any other media extensions installed/enabled that was suggested as an issue on other topics.I ...

  • Casual Listener
  • As the title suggests, my media keys on my keyboard are no longer working for spotify. I have Google Chrome installed but I do not have Google Play Music or any other media extensions installed/enab...
  • MartynMc
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

No sound

PlanPremiumCountryUSA DeviceThinkpadOperating SystemWindows My Question or IssueThe song is playing but there's no sound. I've restarted my computer and uninstalled/reinstalled the application on my computer.

  • Newbie
  • Plan Premium Country USA   Device Thinkpad Operating System Windows   My Question or Issue The song is playing but there's no sound. I've restarted my computer and uninstalled/re...
  • RockstarFischer
  • Composer
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

NOT SYNC between Desktop's fav and Mobile fav

PlanPremiumCountry ItalyDeviceAsus ROG / Huawei P9 LiteOperating SystemWindows 10 / Android My Question or IssueHello staff,I notice that when I save my favourites on the Mobile App, they are not syncing in my Desktop software. I tried to turn playba...

  • Newbie
  • Plan Premium Country  Italy Device Asus ROG / Huawei P9 Lite Operating System Windows 10 / Android   My Question or Issue Hello staff, I notice that when I save my favourites on ...
  • RockstarFischer
  • Composer
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

My Browse, Podcast, and Videos pages no longer display

PlanPremiumCountry USADeviceLenovo desktopOperating System Windows 10 My Question or IssueStarting yeserday, when I click on the Browse, Vidoes or Podcast pages, all I get is an error message saying "There is a problem displaying this page!" and "Thi...

  • Newbie
  •     Plan Premium Country  USA Device Lenovo desktop Operating System  Windows 10   My Question or Issue Starting yeserday, when I click on the Browse, Vidoes or P...
  • RockstarFischer
  • Composer
  • 390 Views
  • 1 replies
  • 1 likes
  • 390 Views
  • 1 replies
  • 1 likes

disconnect my devices

PlanPremiumDeviceDesktop PC ( Windows 7), Laptop (Linux)My Question or Issue how do i disconnect my devices? i am usually listening to music with my headphones and its really anoying to have to manually switch between PC and Laptop in spotify when I ...

  • Newbie
  • Plan Premium Device Desktop PC ( Windows  7), Laptop (Linux) My Question or Issue   how do i disconnect my devices? i am usually listening to music with my headphones and its really a...
  • Sebasty
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Play button does not play music

PlanPremiumCountry DevicePCOperating SystemW10 My Question or Issue If I search for an artist, then in the search results, click the main play button, just where it says "Top results", I don't hear anything. Also, if I then click on the artist, and g...

  • Music Fan
  • Plan Premium Country   Device PC Operating System W10   My Question or Issue  If I search for an artist, then in the search results, click the main play button, just where it...
  • Sebasty
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Copy playlist URI will other user be notified

Hello, I was wondering if I copy the playlist URI of another user if they will be notified. Thanks!

  • Newbie
  • Hello,   I was wondering if I copy the playlist URI of another user if they will be notified.   Thanks!  
  • Sebasty
  • Community Legend
  • 1828 Views
  • 1 replies
  • 0 likes
  • 1828 Views
  • 1 replies
  • 0 likes

30 second preview on Facebook is broken

Hello,I have been googling and searching this site for about 2 hours now and still have found no working solution.Every time I try to share my new track (below)https://open.spotify.com/track/35HrEbBHWmVBKhagusYBw2to Facebook it just creates a link wi...

  • Casual Listener
  •   Hello, I have been googling and searching this site for about 2 hours now and still have found no working solution. Every time I try to share my new track (below) https://open.spotify....
  • Sebasty
  • Community Legend
  • 1916 Views
  • 3 replies
  • 2 likes
  • 1916 Views
  • 3 replies
  • 2 likes

Superuser Contribution Volumen se baja solo cuando me escriben por Facebook o Whatsapp

El volumen se baja solo cuando recibo una notificación mientras estoy escuchando PlanPremiumCountry Chile DevicePCOperating SystemW7 My Question or Issue ¿Hay alguna forma de corregirlo? y si es así, ¿podrían indicarme como hacerlo?

  • Casual Listener
  • El volumen se baja solo cuando recibo una notificación mientras estoy escuchando  Plan Premium Country  Chile   Device PC Operating System W7   My Question or Issue &n...
  • Tyrano90
  • Casual Listener
  • 1980 Views
  • 4 replies
  • 0 likes
  • chile
    esp
    español
    Facebook
    notificaciones
    volume
    Volumen
    whatsapp
  • 1980 Views
  • 4 replies
  • 0 likes

Spotify won't output sound on digital optical from Chromecast

PlanPremiumCountry Germany DeviceChinaphone XiaomiChromecast (the normal one, not audio nor 4K) Operating SystemWindows 10 / android My Question or Issue Hi,basically in order to use my beamer, playstation and listen to spotify, I have the following ...

  • Casual Listener
  •   Plan Premium Country  Germany   Device Chinaphone Xiaomi Chromecast (the normal one, not audio nor 4K)   Operating System Windows 10 / android   My Question or...
  • 988 Views
  • 0 replies
  • 5 likes
  • 988 Views
  • 0 replies
  • 5 likes

Solved!! Spotify Doesn't Respond to Cortana's Requests

PlanPremium DeviceDesktop - LaptopOperating SystemWindows 10My Question or IssueCortana can't play anything on Spotify:Cornata successfully opens up Spotify, but doesn't do anything,it just opens up Spotify as if i were to open it; doesn't direct me ...

  • Casual Listener
  • Plan Premium   Device Desktop - Laptop Operating System Windows 10 My Question or Issue Cortana can't play anything on Spotify: Cornata successfully opens up Spotify, but doesn't do any...
  • kookmao
  • Casual Listener
  • 11134 Views
  • 3 replies
  • 0 likes
  • 11134 Views
  • 3 replies
  • 0 likes