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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1723 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146061 Views

83 replies

27 likes

  • 146061 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131016 Views

294 replies

22 likes

  • 131016 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10998 Views

1 replies

6 likes

  • 10998 Views
  • 1 replies
  • 6 likes

spotify cuts out when using my HEOS sound bar

I have the HEO app on my Iphone and when I try to stream Spotify via bluetooth it cuts out every 15mins or so and I have to reconnect.PlanPremiumCountry AustraliaDevice(iPhone 8,Operating Systemwindows My Question or Issue

Casual Listener

I have the HEO app on my Iphone and when I try to stream Spotify  via bluetooth it cuts out every 15mins or so and I have to reconnect. Plan Premium Country  Australia Device (iPhone ...

jodybronovich

Casual Listener

497 Views

2 replies

0 likes

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Solved!! Spotify won't play any new song I try to play.

Every time I try to play a song that just got released or I've never played for, the song doesn't play (bar not moving, cover art, artist, and song name all missing in bottom left). Any song in my library or previously saved play perfectly, only new ...

Casual Listener

Every time I try to play a song that just got released or I've never played for, the song doesn't play (bar not moving, cover art, artist, and song name all missing in bottom left). Any song in ...

Sebasty

Community Legend

19252 Views

29 replies

8 likes

  • 19252 Views
  • 29 replies
  • 8 likes

Can't play songs that haven't been saved

PlanPremium Country Brazil DevicePC Operating SystemWindows 10 My Question or Issue I can't play any songs that haven't been saved to my library yet (for example, when I search for a song or click on one of the suggested playlists in the Browse scree...

Music Fan

Plan Premium   Country  Brazil   Device PC   Operating System Windows 10   My Question or Issue  I can't play any songs that haven't been saved to my librar...

Avynnic

Newbie

531 Views

4 replies

2 likes

  • 531 Views
  • 4 replies
  • 2 likes

Can't play current song error

PlanPremiumCountry CanadaDeviceHP laptopOperating SystemWindows My Question or IssueI have tried numerous times to fix the "can't play current song error" to no avail. I have followed all the other suggestions even though they say this issue is "solv...

Newbie

Plan Premium Country  Canada Device HP laptop Operating System Windows   My Question or Issue I have tried numerous times to fix the "can't play current song error" to no avail. I...

GenCastle

Newbie

416 Views

1 replies

1 likes

  • 416 Views
  • 1 replies
  • 1 likes

cannot download old playlist get to 95% finshed then waiting

device windows 10 wont download od playlist gets to 95% done and says waiting all the time!. turned off anti virus ect. tried hot spot on phone for downloading. tried changing playlist location. but it will allow new playlists to be downloaded. help ...

Casual Listener

device windows 10   wont download od playlist gets to 95% done and says waiting all the time!. turned off anti virus ect. tried hot spot on phone for downloading. tried changing playlist locat...

Haydengoy

Casual Listener

256 Views

2 replies

0 likes

  • 256 Views
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Superuser Contribution Last played list empty on Windows

PlanPremiumCountry GermanyDevice(Huawei P10 Lite, PC)Operating SystemAndroid, Windows 10) My Question or Issue Hey,since some days my "Last played" (or in German "Zuletzt gehört" or "Zuletzt gespielt", differs from OS to Os) list is empty on Spotify ...

Casual Listener

Plan Premium Country  Germany Device (Huawei P10 Lite, PC) Operating System Android, Windows 10)   My Question or Issue  Hey, since some days my "Last played" (or in German ...

Peter

Spotify Legend

1143 Views

3 replies

0 likes

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Superuser Contribution Dragging album into folder to create playlist names the playlist by album name, then artist name

PlanPremiumCountry US Operating SystemWindows 10 My Question or Issue If I'm viewing an album, and want to save it as a playlist, I know of two quick ways to do so:1. click the little button with three dots next to the "save" button, and select "add ...

Regular

Plan Premium Country  US   Operating System Windows 10   My Question or Issue  If I'm viewing an album, and want to save it as a playlist, I know of two quick ways to do ...

Peter

Spotify Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

inconsistency between desktop and mobile app saved songs.

PlanPremiumCountryThe U.S. DevicePhone = Moto Z Force DroidOperating Android Oreo the issue I am having is with the desktop app. I will save a song on my phone and on my personal pc and laptop the song will show up, but not on my schools pc. I'm unsu...

Casual Listener

Plan Premium Country The U.S.  Device Phone = Moto Z Force Droid Operating Android Oreo   the issue I am having is with the desktop app. I will save a song on my phone and on...

PawnChess

Casual Listener

599 Views

2 replies

1 likes

  • 599 Views
  • 2 replies
  • 1 likes

Skipping to unwanted songs

PlanPremiumCountryNorway DeviceLaptopOperating SystemWindows 10 My Question or Issue All of a sudden, whenever I try to play a song, it changes to an unwanted song within seconds. At first it was the same song, after a while it varies - but all of th...

Newbie

Plan Premium Country Norway  Device Laptop Operating System Windows 10   My Question or Issue   All of a sudden, whenever I try to play a song, it changes to an unwanted son...

jsannn

Community Legend

416 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify App on my windows isn't playing any songs. It is just skipping through all of them.

CountrySingaporeSubscriptionPremiumDeviceHP SpectreOperating SystemWindows 10 My Question or Issue Spotify is working on my other systems (i.e. android phone and ipod touch) but when I tried playing on my computer, it skips through the whole list of ...

Newbie

    Country Singapore Subscription Premium Device HP Spectre Operating System Windows 10   My Question or Issue  Spotify is working on my other systems (i.e. android p...

Peter

Spotify Legend

396 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Superuser Contribution Local file adds/deletes/changes don't get updated in my Spotify Local Files list any more.

Plan: PremiumCountry: USDevice: Win10 64-bit desktop My Question or Issue:Local file adds/changes don't get updated in my Spotify Local Files list anymore. I have tried adding and removing the source folder, deleting the DAT file, deleting the BNK fi...

Regular

Plan: Premium Country: US Device: Win10 64-bit desktop   My Question or Issue: Local file adds/changes don't get updated in my Spotify Local Files list anymore. I have tried adding and...

Elena

Moderator

872 Views

3 replies

0 likes

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music won't play at all and my spotify is **bleep** too!

whenever i play something on spotify, the music won't play and a little + sign with no cover appears in the bottom right corner. my only solution is to reinstall spotify but i don't want to do that every single time. also, this happens when an album ...

Regular

    whenever i play something on spotify, the music won't play and a little + sign with no cover appears in the bottom right corner. my only solution is to reinstall spotify but i don't w...

shimanoz32

Regular

1541 Views

15 replies

7 likes

  • 1541 Views
  • 15 replies
  • 7 likes

Superuser Contribution I can only listen to what I have saved to my "Favorite Songs"....

It's been happening since last night. I can only listen to what I have saved to my "Favorite Songs," and when I go to my Artists or Albums, apparently it thinks I have nothing saved at all. What in the world is happening? What can I do so I can liste...

Regular

  It's been happening since last night.   I can only listen to what I have saved to my "Favorite Songs," and when I go to my Artists or Albums, apparently it thinks I have nothi...

Peter

Spotify Legend

343 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution VIEW PLAYLIST LENGTH ON COMPUTER WEBSITE

Simple question. Why can't I see the length of my playlist on my computers Spotify website? I can see it on my phone app! Please give me a solution.Thanks

Newbie

  Simple question. Why can't I see the length of my playlist on my computers Spotify website? I can see it on my phone app!  Please give me a solution. Thanks

Peter

Spotify Legend

1942 Views

1 replies

0 likes

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Spotify won't play most songs

I'm using the desktop app, not the Windows 10 store version. Some songs/albums work as they should when I play them, but most of the time when I try to play a song it won't even begin. The scroll wheel remains at 0 and there isn't even an album cover...

Newbie

I'm using the desktop app, not the Windows 10 store version. Some songs/albums work as they should when I play them, but most of the time when I try to play a song it won't even begin. The scroll whe...

Spjs95german

Casual Listener

930 Views

3 replies

5 likes

  • 930 Views
  • 3 replies
  • 5 likes

Superuser Contribution Daft Punk won't play on my PC or Android

PlanPremiumCountryUnited StatesDevicePC, Android Phone My Question or IssueSince getting premium I have been unable to listen to Daft Punk on my PC or Phone. It's the only artist I've found that says 'Spotify can't play this right now" for and it's q...

Visitor

  Plan Premium Country United States Device PC, Android Phone     My Question or Issue Since getting premium I have been unable to listen to Daft Punk on my PC or Phone.&nbsp...

Peter

Spotify Legend

1427 Views

3 replies

0 likes

can't play
Daft punk
  • 1427 Views
  • 3 replies
  • 0 likes

The annoying window is back! (BUG?)

The annoying window is back, but its disabled. But it still shows up. This happen after todays update.

Regular

  The annoying window is back, but its disabled. But it still shows up. This happen after todays update.  

vx2

Music Fan

1552 Views

11 replies

7 likes

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  • 7 likes

Superuser Contribution I CAN ONLY LISTEN SONGS ON MY ALBUMS PLZ HELP

PlanFreeOperating SystemWindows 10 My Question or IssueI CAN ONLY PLAY SONGS ON MY ALBUMS. WHEN I PLAY SONGS THAT ARE NOT IN MY ALBUM THE NAME OF THE SONG GOES GREEN AND NOTHING HAPPENS. NEVER HAD THIS KIND OF PROBLEM WITH SPOTIFY HOPEFULLY THERE IS ...

Regular

Plan Free Operating System Windows 10   My Question or Issue I CAN ONLY PLAY SONGS ON MY ALBUMS. WHEN I PLAY SONGS THAT ARE NOT IN MY ALBUM THE NAME OF THE SONG GOES GREEN AND NOTHING HAPP...

shimanoz32

Regular

1029 Views

4 replies

0 likes

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Superuser Contribution Can't login- firewall

I have been having basically the same problem as this guy: https://community.spotify.com/t5/Desktop-Mac/Suddenly-I-can-t-log-in-to-spotify-because-of-a-quot-firewall/td-p/1141695 No solution is seen there however. Basically I cannot login to spotify ...

Newbie

I have been having basically the same problem as this guy:   https://community.spotify.com/t5/Desktop-Mac/Suddenly-I-can-t-log-in-to-spotify-because-of-a-quot-firewall/td-p/1141695   No...

Peter

Spotify Legend

5049 Views

1 replies

1 likes

  • 5049 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify starts up with Windows even though I disabled this option???

DevicePCOperating SystemWindows 10 My Question or Issue So from time to time Spotify starts up when I log into my computer, even though I disabled this option in the settings menu. And yes, I quadruple-checked if this option is indeed disabled. Still...

Casual Listener

 Device PC Operating System Windows 10   My Question or Issue  So from time to time Spotify starts up when I log into my computer, even though I disabled this option in the setti...

Peter

Spotify Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes