Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84982 Views

40 replies

68 likes

  • 84982 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

803041 Views

505 replies

64 likes

  • 803041 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

kazash

Visitor

25918 Views

27 replies

7 likes

  • 25918 Views
  • 27 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3194 Views

0 replies

4 likes

  • 3194 Views
  • 0 replies
  • 4 likes

Daily Mix not showing, but on phone it shows 2 daily mixes.

PlanFreeCountry BulgariaDevicePCOperating SystemWindows 10 My Question or IssueSo whenever i try to play my daily mixes from my pc. They don't show, but on android they do! I have to like them from my phone, so i can play them on my pc! I tried to so...

Newbie

  Plan Free Country  Bulgaria Device PC Operating System Windows 10   My Question or Issue So whenever i try to play my daily mixes from my pc. They don't show, but on andro...

446 Views

0 replies

0 likes

  • 446 Views
  • 0 replies
  • 0 likes

App crash after change a output source

DevicePCOperating SystemWindows 7My Question or IssueI start playing a song and change output source from USB headset to jack. Player just loop a 1 second of song and can't stop normal. Re-install don't help.My steps:1. Play song2. Choose JACK output...

Newbie

  Device PC Operating System Windows 7 My Question or Issue I start playing a song and change output source from USB headset to jack. Player just loop a 1 second of song and can't sto...

Sebasty

Community Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Payment and Premium for Family Issues

PlanPremiumCountry Mexico My Question or Issue I have a suscription to a Familar Plan on Spotify which charges monthly to a credit card. This month, the payment was authorized on the card and the money has been charged, but Spotify says that the paym...

Newbie

  Plan Premium Country  Mexico  My Question or Issue  I have a suscription to a Familar Plan on Spotify which charges monthly to a credit card. This month, the payment was a...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

Black screen when opening Spotify

PlanFreeCountry UKDeviceHP EnvyOperating SystemWindows 10 My Question or IssueI turn on my laptop and open Spotify -> works fine. However, if I then open Spotify again (either with/without closing the first instance of Spotify) then it hangs on a bla...

Casual Listener

Plan Free Country  UK Device HP Envy Operating System Windows 10   My Question or Issue I turn on my laptop and open Spotify -> works fine.  However, if I then open Spoti...

samgould1

Casual Listener

2561 Views

5 replies

0 likes

  • 2561 Views
  • 5 replies
  • 0 likes

Settings Don't Affect the Desktop App

Free, Windows 10 My Question or Issue I have changed the setting on my desktop app to not show the desktop overlay when adjusting volume about 8 times, and even though it saves in settings, and when I go back to settings to check it's off, I still ge...

Newbie

Free, Windows 10   My Question or Issue  I have changed the setting on my desktop app to not show the desktop overlay when adjusting volume about 8 times, and even though it saves i...

songassistant

Composer

459 Views

1 replies

1 likes

  • 459 Views
  • 1 replies
  • 1 likes

Local Files Not there (Windows)

I'm trying to acsess my local files but it literally is not showing up for me to select. How can I fix this?

Newbie

I'm trying to acsess my local files but it literally is not showing up for me to select. How can I fix this?   

OneByBoo

Roadie

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Explicit songs blocked on desktop app

I can't seem to listen to any content marked as explicit on the Desktop version of spotify. Even if it is allowed on the same account on the mobile version, the moment I try to listen to something explicit on destop it just gives me the error message...

Newbie

I can't seem to listen to any content marked as explicit on the Desktop version of spotify. Even if it is allowed on the same account on the mobile version, the moment I try to listen to something ex...

OneByBoo

Roadie

16875 Views

1 replies

1 likes

  • 16875 Views
  • 1 replies
  • 1 likes

Computer monitor going to sleep stops playback

PlanPremiumCountry USDeviceDesktop PCOperating SystemWindows 10 My Question or Issue When the monitor goes to sleep the playback stops. This was supposedly addressed over a year ago here in an update, but either it didnt work or has broken since then...

Casual Listener

Plan Premium Country  US Device Desktop PC Operating System Windows 10   My Question or Issue  When the monitor goes to sleep the playback stops.  This was supposedly ad...

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

Album Organizing

Plan PremiumCountry USADevice PC DesktopOperating System Windows 7My Question or IssueI would like to organize my albums just as you would organize iPhone apps. That is to be able to click on album cover and with the cursor drag and drop the album to...

Regular

Plan  Premium Country  USA Device PC Desktop Operating System  Windows 7 My Question or Issue I would like to organize my albums just as you would organize iPhone apps. That ...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Can't play an entire artists discography?

PlanPremiumCountry USADeviceMy own custom PCOperating SystemWindows 10 My Question or Issue Hello. Today I was trying to play some C418 on Spotify and it wouldn't play. It keeps telling me "Spotify can't play this right now. If you have the file on y...

Visitor

  Plan Premium Country  USA Device My own custom PC Operating System Windows 10   My Question or Issue  Hello. Today I was trying to play some C418 on Spotify and it wo...

user-removed

Not applicable

716 Views

4 replies

0 likes

  • 716 Views
  • 4 replies
  • 0 likes

Local files will sometimes not play on Spotify desktop on shuffle

PlanPremiumCountryU.S. DeviceiPhone XSOperating SystemiOS 12, Windows 10My Question or IssueLocal files play fine on my iPhone Spotify app because it's downloaded so it has a direct file reference, but I have a playlist full of local files that I lik...

Regular

Plan Premium Country U.S.  Device iPhone XS Operating System iOS 12, Windows 10 My Question or Issue Local files play fine on my iPhone Spotify app because it's downloaded so it has a d...

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

How to correct output 2.1 not 5.1

PlanFreeCountry AustraliaDeviceDesktopOperating SystemWindows 10 My Question or IssueHi I am playing Spotify on my desktop, outputting over HDMI to a Yamaha Rx-A3080 AV reciever.Audio comes out all 5 speakers not just the two front left and right (an...

Casual Listener

Plan Free Country  Australia Device Desktop Operating System Windows 10     My Question or Issue Hi   I am playing Spotify on my desktop, outputting over HDMI to a Ya...

Sebasty

Community Legend

739 Views

1 replies

0 likes

  • 739 Views
  • 1 replies
  • 0 likes

Deleting Local Files

I am trying to delete local files from my Spotify and nothing is working.I found a forum on here that said to:Close SpotifyNavigate to "%appdata%\Spotify\Users\" in your file browser.There should be a folder "username-user" - enter the folder.Delete ...

Newbie

  I am trying to delete local files from my Spotify and nothing is working. I found a forum on here that said to: Close Spotify Navigate to "%appdata%\Spotify\Users\" in your fil...

Harneet

Music Fan

833 Views

1 replies

0 likes

  • 833 Views
  • 1 replies
  • 0 likes

Solved!! Can't run spotify setup

PlanPremiumCountry Norway Operating SystemWindows 8,1 My Question or IssueWhen i am trying to run the spotify setup i does not work, nothing happends? What is the problem?

Casual Listener

Plan Premium Country  Norway   Operating System Windows 8,1   My Question or Issue When i am trying to run the spotify setup i does not work, nothing happends? What is the pro...

Mantisentil

Community Legend

810 Views

3 replies

1 likes

  • 810 Views
  • 3 replies
  • 1 likes

Spotify can't play this right now

I have a problem over all of my devices where I can't play certain songs and get the "Spotify can't play this right now. If you have the file on your computer you can import it."Only happens for certain songs:See You Again by Tyler, The CreatorBest F...

Newbie

I have a problem over all of my devices where I can't play certain songs and get the "Spotify can't play this right now. If you have the file on your computer you can import it." Only happens for ce...

Grumtastic

Casual Listener

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Playlist filtering with CTRL+F is broken

Ctrl+F functionality in playlist seems to be somewhat broken (at least for non-english titles). I have the following playlist: https://open.spotify.com/user/andreishe/playlist/0ixY5gBr0hz2iCx6isehbs?si=Hj_jxuF-QuWTIu-1mRznVQ I opened it in the deskto...

Casual Listener

Ctrl+F functionality in playlist seems to be somewhat broken (at least for non-english titles).   I have the following playlist: https://open.spotify.com/user/andreishe/playlist/0ixY5gBr0...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Added new playlist i´ve never made (and never will...)

PlanPremiumCountry SpainDeviceG S7, PCOperating SystemAndroid Oreo, Windows 10My Question or Issue Hi allI think mine´s more than a problem but a punishment. From nowhere it appears a damned playlist at the top of my library´s playlists (Favourites? ...

Casual Listener

Plan Premium Country  Spain Device G S7, PC Operating System Android Oreo, Windows 10 My Question or Issue  Hi all I think mine´s more than a problem but a punishment. From n...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

I have a high jitter internet connection, Spotify takes a long time to realize connection is back up

Hi, I am having trouble with Spotify going online and offline again in very long intervals. It can take 30 seconds or more for Spotify to recognize that the connection is available again, and during all that time, I cannot continue to view the artist...

Newbie

Hi, I am having trouble with Spotify going online and offline again in very long intervals.  It can take 30 seconds or more for Spotify to recognize that the connection is available again, and d...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

skip la musique directement par windows

PlanPremiumCountry Operating SystemWindows 10 My Question or Issue Je veux skip la musique sans entrer dans l'app spotify si y a un raccourci, jai vu y a ctrl fleche dr mais ca fonctionne pas

Newbie

Plan Premium Country     Operating System Windows 10   My Question or Issue  Je veux skip la musique sans entrer dans l'app spotify si y a un raccourci, jai vu y a ctrl f...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Solved!! Songs become unavailable after Spotify update

PlanPremiumCountryVietNam Operating SystemWindows 7My Question or IssueAfter I updated my Spotify app on Windows 7, some of my songs become unavailable (Killing the Mercy, Don't Get Me Wrong (And One); Gods and Monsters (Lana Del Rey)). I was able to...

Casual Listener

Plan Premium Country VietNam  Operating System Windows 7 My Question or Issue After I updated my Spotify app on Windows 7, some of my songs become unavailable (Killing the Mercy, Don't Ge...

OneByBoo

Roadie

1491 Views

1 replies

0 likes

  • 1491 Views
  • 1 replies
  • 0 likes