Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46784 Views
  • 77 replies
  • 27 likes
  • 46784 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 73210 Views
  • 268 replies
  • 21 likes
  • 73210 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5141 Views
  • 1 replies
  • 6 likes
  • 5141 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145212 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145212 Views
  • 0 replies
  • 26 likes

Spotify connect does not work under Win 10 App

PlanPremiumCountry SwitzerlandDeviceSurfface ProOperating SystemWin 10 My Question or IssueComputer is connected via WiFi to home Network with 3 Sonos Speakers. Almost always I don't see any of the sonos devices through spotify connect. Sometimes one...

  • Newbie
  • Plan Premium Country  Switzerland Device Surfface Pro Operating System Win 10   My Question or Issue Computer is connected via WiFi to home Network with 3 Sonos Speakers. Almost a...
  • 377 Views
  • 0 replies
  • 0 likes
  • Spotify Connect Desktop
    win 10
  • 377 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify can't play this right now: error way too often after reboot

PlanPremiumCountryFinland DevicePCOperating SystemWindows 10 My Question or Issue It happens way too often to keep ignoring this problem.Every now and then when I start Spotiufy I'm getting "Spotify can't play this right now. If you have the file on ...

  • Newbie
  •  Plan Premium Country Finland  Device PC Operating System Windows 10   My Question or Issue   It happens way too often to keep ignoring this problem. Every now and the...
  • Peter
  • Spotify Legend
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option for Showing Recently played Artists resets by Restart

My Question or IssueI recently noticed, that my option for showing my recently played artist in the option menu is reseting itself. This happens everytime, when I close my windows app. I wanted to disable the function of showing my recently played ar...

  • Casual Listener
  •   My Question or Issue I recently noticed, that my option for showing my recently played artist in the option menu is reseting itself. This happens everytime, when I close my windows app. I wa...
  • Peter
  • Spotify Legend
  • 559 Views
  • 2 replies
  • 4 likes
  • Social
  • 559 Views
  • 2 replies
  • 4 likes

Randomly switching playlists

I have 3 playlists. I've noticed that if I listen to any of them for more than 3 songs, it randomly switches to one of the other playlists. Each one has over 100 songs, so it's not like they ran out of songs. Why is this happening? Running latest ver...

  • Roadie
  • I have 3 playlists. I've noticed that if I listen to any of them for more than 3 songs, it randomly switches to one of the other playlists. Each one has over 100 songs, so it's not like they ran...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Solved!! NOT LOADING SOMEONE HELP PLEASE

PlanFreeCountryUSA DeviceChromebookOperating SystemChromebook My Question or Issue My WiFi is strong and it always works, but whenever I search up songs, it takes forever to load and takes forever to play a playlist, even my playlist and it is annoyi...

  • Casual Listener
  • Plan Free Country USA  Device Chromebook Operating System Chromebook  My Question or Issue  My WiFi is strong and it always works, but whenever I search up songs, it takes for...
  • JamesCBridges
  • Gig Goer
  • 853 Views
  • 2 replies
  • 0 likes
  • Other
  • 853 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play the current song

PlanPremiumCountrySingaporeDeviceWindows desktop (self built)Operating SystemWindows 10 My Question or IssueHi Whenever i click on a song to play on my Spotify, it doesn't play immediately. The time stays at 0:00, and sometimes the album cover of the...

  • Casual Listener
  • Plan Premium Country Singapore Device Windows desktop (self built) Operating System Windows 10   My Question or Issue Hi    Whenever i click on a song to play on my Spotify...
  • mattomus
  • Newbie
  • 3291 Views
  • 25 replies
  • 2 likes
  • 3291 Views
  • 25 replies
  • 2 likes

Can't play the current song right after subscribing to premium

PlanPremiumCountryIsrael DevicePCOperating SystemWindows 7 My Question or Issue Spotify PC worked just fine. Then I decided to subscribe to premium. The moment I approved it through paypal, I couldnt listen to songs anymore. Why?

  • Newbie
  • Plan Premium Country Israel  Device PC Operating System Windows 7  My Question or Issue  Spotify PC worked just fine. Then I decided to subscribe to premium. The moment I appr...
  • Luke
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Volume to low (again)

PlanPremiumCountryNorway DeviceHuawei Matebook X ProOperating SystemWindows 10 My Question or Issue Sound level out of Spotify is to low! At max volume it is not enjoyable. I have maxed out all sound levels... as you can see by my attached picture of...

  • Regular
  • Plan Premium Country Norway  Device Huawei Matebook X Pro Operating System Windows 10   My Question or Issue  Sound level out of Spotify is to low! At max volume it is not en...
  • Luke
  • Spotify Star
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Songs randomly skipping on all platforms.

PlanPremiumCountry USADevicemoto razer (android) and PC app My Question or IssueI've seen similar issues such as this that seem to be device related. But I am having the issue across all platforms. Ill be half way through a song and the song will ski...

  • Casual Listener
  • Plan Premium Country  USA Device moto razer (android) and PC app   My Question or Issue I've seen similar issues such as this that seem to be device related. But I am having the iss...
  • codstar
  • Casual Listener
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Moods and Genres not working in Windows client

Another user commented on this and I tried to add a reply to that post but there was no option to do so. For months now, none of the options under Discover (e.g., Top Lists, Genres & Moods) have not been working in my Spotify players for Windows. Thi...

  • Newbie
  • Another user commented on this and I tried to add a reply to that post but there was no option to do so.    For months now, none of the options under Discover (e.g., Top Lists, Genre...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Won't boot up spotify and get an error message for a folder i don't have permissions to

PlanFreeCountry USADevicePersonal Gaming Laptop (msi gl62m 7rdx)Operating SystemWindows 10 ( just updated a few days ago) My Question or Issue So for the last day or two every time i've tried to boot up spotify i get this message: "C:Program Files\Wi...

  • Casual Listener
  • Plan Free Country  USA Device Personal Gaming Laptop (msi gl62m 7rdx) Operating System Windows 10 ( just updated a few days ago)   My Question or Issue  So for the last day o...
  • Sans3012
  • Casual Listener
  • 1553 Views
  • 2 replies
  • 0 likes
  • 1553 Views
  • 2 replies
  • 0 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it.

PlanFreeCountryUnited States DevicePCOperating SystemWindows 10 My Question or Issue "Spotify can't play this right now. If you have the file on your computer you can import it." The issue only began today when I turned my computer on and attempted t...

  • Casual Listener
  • Plan Free Country United States   Device PC Operating System Windows 10   My Question or Issue  "Spotify can't play this right now. If you have the file on your computer you...
  • Twixmonkey
  • Gig Goer
  • 22102 Views
  • 5 replies
  • 1 likes
  • 22102 Views
  • 5 replies
  • 1 likes

PC won't play music videos

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10Spotify Version1.0.92.390.g2ce5ec7d (Windows Store version) My Question or IssueMy PC won't load or play music videos.

  • Newbie
  • Plan Premium Country Australia Device PC Operating System Windows 10 Spotify Version 1.0.92.390.g2ce5ec7d (Windows Store version)     My Question or Issue My PC won't load or p...
  • 471 Views
  • 0 replies
  • 2 likes
  • Windows
  • 471 Views
  • 0 replies
  • 2 likes

My Spotify Will not play songs on desktop

PlanPremiumCountry CanadaDeviceWindows 10 LaptopOperating SystemWindows 10 IssueAfter a while, my spotify will not play any song that i do not have in a playlist or saved to my computer. It only works on my phone, but i like the higher volume on my c...

  • Newbie
  • Plan Premium Country  Canada Device Windows 10 Laptop Operating System Windows 10  Issue After a while, my spotify will not play any song that i do not have in a playlist or saved ...
  • PASSIONHIT
  • Composer
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Spotify pc issue

Plan: PremiumCountry: CanadaDevice: Hp Spectre 13Operating System: Windows 10My Question or Issue: Spotify refuses to play on my pc and says "can't play this right now. If you have the file on yourc omputer you can import it", but it plays perfectly ...

  • Newbie
  • Plan: Premium Country: Canada Device: Hp Spectre 13 Operating System: Windows 10 My Question or Issue: Spotify refuses to play on my pc and says "can't play this right now. If you have the file o...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Won't Play From Whole Playlist

When I play songs in larger playlists, Spotify won't play the whole playlist. It would seem as if Spotify just loaded parts of playlists, and played some of the songs. Unless I manually go find some song. When I don't shuffle, I can skip to the next ...

  • Regular
  • When I play songs in larger playlists, Spotify won't play the whole playlist. It would seem as if Spotify just loaded parts of playlists, and played some of the songs. Unless I manually go find some ...
  • dmc17
  • Casual Listener
  • 5039 Views
  • 1 replies
  • 1 likes
  • 5039 Views
  • 1 replies
  • 1 likes

Can I create a queue where I order playlists instead of songs?

I want to do a queue where randomly selects a song from one of my playlists, and once it finishes, starts another song, from the following playlist I select.I'm posting this, because I don't have the same numbers of song per playlist, I want to liste...

  • Casual Listener
  • I want to do a queue where randomly selects a song from one of my playlists, and once it finishes, starts another song, from the following playlist I select. I'm posting this, because I don't have t...
  • RockstarFischer
  • Composer
  • 605 Views
  • 3 replies
  • 0 likes
  • Queue of Playlists
  • 605 Views
  • 3 replies
  • 0 likes

Spotify Playlists on SONOS (Desktop) are not mine

PlanPremiumCountry UKDevicePCOperating System(Windows) My Question or IssueSpotify Playlists on SONOS (Desktop) are not mine - they are actually my brothers

  • Newbie
  • Plan Premium Country  UK Device PC Operating System (Windows)  My Question or Issue Spotify Playlists on SONOS (Desktop) are not mine - they are actually my brothers  
  • RockstarFischer
  • Composer
  • 454 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Can't open artist pages or any album pages

PlanFreeCountryEnglandDevicePC Operating SystemWindows 10 My Question or IssueI can't open any artists or albums. It just shows the "Something went wrong" error, regardless of if I open it from my libary or the search bar. I've tried reinstalling it,...

  • Casual Listener
  • Plan Free Country England Device PC  Operating System Windows 10   My Question or Issue I can't open any artists or albums. It just shows the "Something went wrong" error, regardl...
  • YeetLord
  • Casual Listener
  • 2972 Views
  • 4 replies
  • 2 likes
  • 2972 Views
  • 4 replies
  • 2 likes

Browse not working

PlanPremiumCountryUSA Device(Windows 10 PC)Operating System(Windows 10) My Question or Issue The Browse tab of the Spotify app is not functioning. Error message: "There was a problem displaying this page."I've tried reinstalling Spotify, but that onl...

  • Newbie
  • Plan Premium Country USA   Device (Windows 10 PC) Operating System (Windows 10)   My Question or Issue  The Browse tab of the Spotify app is not functioning. Error mess...
  • Jasonc126
  • Roadie
  • 7288 Views
  • 15 replies
  • 15 likes
  • 7288 Views
  • 15 replies
  • 15 likes