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Playlist subscribers / followers count not updating

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Playlist subscribers / followers count not updating

Roadie

I am wondering why my playlists follower count does not grow up though I get messages all the time that someone is now following your playlist? The lists have had the same follower count now for weeks and weeks and I know there is dozens or hundreds of new followers

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Re: Playlist subscribers / followers count not updating

Community Legend

As you already have an open case with spotify, keep the dialogue going with them as they're more likely to find a solution to this.

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Re: Playlist subscribers / followers count not updating

Community Legend
Does it update in the web player?
http://play.spotify.com

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Playlist subscribers / followers count not updating

Roadie

No it does not. All of my playlists have had the same amount or count of followers now for weeks

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Re: Playlist subscribers / followers count not updating

Roadie

Now it's more messed up than ever... Notifications show that more followers to my playlists every hour but the counts keep dropping still. Doens't make any sense at all...

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Re: Playlist subscribers / followers count not updating

Community Legend

I've no idea what is going on, haven't seen a large numbers of reports of this lately. I would suggest you get in touch with the Spotify support team directly using the online contact form and see if they can pinpoint the fault somewhere. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Playlist subscribers / followers count not updating

Roadie

Still got this same problem. The playlist follower count is all over the place; someone subscribes - the count drops. Doesn't make any sense. And the counts are like stuck for weeks and weeks. 

 

They tried to help me via email but the problem's still there...

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Re: Playlist subscribers / followers count not updating

Roadie

Is there anything to do with this problem? Follower counts have been stuck for months now. I'm getting really annoyed...

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Re: Playlist subscribers / followers count not updating

Community Legend

Did you contact spotify support as Peter suggested?

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Re: Playlist subscribers / followers count not updating

Roadie

Yeah, I did. They suggested some operations me to do but those didn't work. Every hour I got many new followers according to notifications but the on playlist the count has stayed same for months now.

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Re: Playlist subscribers / followers count not updating

Roadie

Does anyone else have this same problem or am I alone with this? I got notifications but the playlists follower count goes up and down like crazy. 

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