Premium - Crackling, Stuttering

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Re: Premium - Crackling, Stuttering

interesting
Newbie

Same problem,

 

Brand new Samsung Series 9 Ultrabook

HTC One X

Nokia Lumia 800

online and offline

streaming and local.

 

Just read 4 or 5 different threads on this issue and the support is embarrassing, can't believe I have seen so many try turning this off or that on, and when that is tried and doesn't work there is no response, but to blame the individual's hardware.

 

There is a problem, please sort it out or give a proper response rather than you might want to try this or maybe you could try turning it off and on again.......

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Re: Premium - Crackling, Stuttering

chrislounsbury
Music Fan

Agreed, still waiting for Spotify to admit this is a problem with the Software.

 

I work for a software company, and if this many users were reporting the exact same symptoms on multiple installations using dozens and dozens of permeatations of hardware, we'd have come to the conclusion that it's a software problem AGES ago.  And publically commuted that saying we were working on a fix.  

 

Seriously, Spotify, I don't know what kind of QA testing you guys do, but please step it up and address this issue.  I love the service, but darn it's annoying.

Re: Premium - Crackling, Stuttering

David
Spotify Legend

@chrislounsbury wrote:

Agreed, still waiting for Spotify to admit this is a problem with the Software.

 

I work for a software company, and if this many users were reporting the exact same symptoms on multiple installations using dozens and dozens of permeatations of hardware, we'd have come to the conclusion that it's a software problem AGES ago.  And publically commuted that saying we were working on a fix.  

 

Seriously, Spotify, I don't know what kind of QA testing you guys do, but please step it up and address this issue.  I love the service, but darn it's annoying.


The troubling thing is that we're unable to replicate it ourselves... Would you have any other applications open at all that could cause problems with your connection, processor usage or memory? Things like torrenting clients, any background cleaning processes, so on? 

Airhorn Enthusiast

Re: Premium - Crackling, Stuttering

mattridley
Casual Listener
Same thing here. Sony Xperia S, intermittent crackles at loud volume which blows my ears off. Tends to happen on same track if I start a playlist from the beginning but if I play the same track straight away it is fine so doesnt appear to be track corruption.

Pausing and then playing doesnt resolve but going back to start of track solves the issue. Making it very difficult to listen to music on the train.

Re: Premium - Crackling, Stuttering

mattridley
Casual Listener
I should add this happens both when I have apps running and straight after reboots.

Re: Premium - Crackling, Stuttering

oldschoolsquare
Roadie

Strangly enough I had the same issue and I found out that Malwarebytes was causing the stuttering/crackling. 

 

 

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Strangly enough I had the same issue and I found out that...

oldschoolsquare
Roadie

Strangly enough I had the same issue and I found out that Malwarebytes was causing the stuttering/crackling. 

 

 

Re: Premium - Crackling, Stuttering

Hotlips
Newbie

Sounds like your using smartphone remote like Spotimore. 

Re: Premium - Crackling, Stuttering

chrislounsbury
Music Fan

So the issue seems to have dicipated over the last couple weeks, at least it hasn't been as noticable.

 

That is until Metallica came out.  Been listening to Metallica this morning (Starred, and sync'd so the files are LOCAL) and the stuttering/chopping/clipping is way bad.  If I listen to songs I've had in my local cache for a while, I still get the occassional stutter/pop but nothing near as bad as listening to a newly released song.

 

Could it be something related to how the software caches the files?  

1 person liked this

Re: Premium - Crackling, Stuttering

fire
Casual Listener

I've suffered with this problem for months on end.

 

 

Like you, I've tried every suggestion out there (H/W accel, sound enhancements, and the kitchen sink). I'm running Win7 Enterprise with Sophos Protection (that cannot be turned off, since this is a work laptop). Even with absolutely no other open applications, Spotify Premium crackles for both local (non-Spotify) and locally-cached (Spotify) content, not to mention cloud streaming. I've even tried using a BitHead USB DAC to no avail.

 

 

I've got high-end headphones (Sennheiser HD595s), and every other music player sounds flawless (WMP, Foobar, and even Google Music cloud streaming). I can't wait for play.spotify.com to go live for me. I think I'll have better luck playing through the browser than the local client.

 

 

I love Spotify, but this makes me a sad panda. My Google Music is filled to the brim, so switching from Spotify isn't terribly difficult, but I really want this to work.

 

 

Spotify Team, any suggestions?

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