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Plan
Premium
Country
UK
Device
Desktop
Operating System
Windows 10
My Question or Issue
When I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"
I have tried all the fixes I have seen:
Reinstalling app.
Using version from Microsoft store.
Disabled hardware acceleration.
Disabled crossfading.
Changed speaker options.
Deleted local files.
I've had this issue before and it was fixed by using the version from the Microsoft store but this isn't working now.
Spotify works on my phone and my laptop, web player also works only the desktop app doesn't work.
UPDATE: I did ultimately find a solution by changing the Advanced settings in the Speakers/Headphones Properties window -- but I only needed to do this on my homes desktop, not my work desktop. Go figure!
^^^ This, folks, is the solution!^^^
enabled windows sonic for headphones and fixed my issue on widows 11
Spotify Customer Satisfaction Team: the beatings will continue until morale improves."
"What settings did you change?"
Open up Volume Mixer (lower right of system tray).
Click on Device (Speakers/Headphones).
Click on Advanced Tab.
Change Default Format from 24 bit, 48000 Hz to 24 bit, 44100 Hz (it's right above).
Click Apply.
Worked for me. Good luck!
Just one option there, 16 bit, 48000 Hz DVD~~
This works for me!! Thank you!!
Thank you! This instantly fixed the problem for me!
Plan
Free
Country
England
Device
Desktop PC (windows)
Operating System
Windows 11
My Question or Issue
Spotify gives me the error listed in the title whenever i try to play a song on the app and I have no idea how to fix it. I've looked at posts with the same issue and none of them have solved my problem
Attempted fixes:
Reinstalling spotify
Deleting spotify app data (none seem to exist)
Checking audio sampling rate (48k so below any issue levels)
Changing/removing hosts (unsuccessful as couldn't find any)
Temporary solution:
My temporary solution is to use spotify web version which works fine but not as good as app
Any help would be greatly appreciated and thank you in advanced
interesting although I don't recall changing this option ahead of mine stopping the other day, changing from what was 16bit 48khz to 24bit 44.1khz has done the trick.. cheers!
My spotify on laptop is not working
It appears " Spotify cant play right now. If you have a file on your computer you can import it"
Same here. Jan 2025. Web version works fine. App just stopped working. Windows 11 Home.
Thank you!
Thank you! I had to set mine to 24 bit, 44100 Hz... but it finally works!
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