Spotify won't go online even though I have an internet connection

[Calen11709]

My spotify will not go online even though I have an internect connection on my desktop and it is not letting me listen to ANY of my music. I have tried logging out and logging back in, exiting the program, restarting my computer, almost everything. I am getting the Error Code:4. I hope someone can help, thanks.

[atom1989 · Accepted solution]

Hi.

Have you tried to fully reinstall Spotify? Just follow all steps described here 

[Calen11709]

I don't know why I didn't think of that! It worked, thank you!

[atom1989]

You're welcome. Happy easter.

[wasabv]

I'm having the same issue - but when I followed the steps listed at that link I couldn't find either folder in the two places listed...

[bb_gametime]

I uninstalled spotify, then reinstalled it, but its still not working....please help...fast

[wholigan]

For some reason, anytime I'm having a communication issue with Spotify, I find it can be fixed by clearing the cache. Maybe a reinstall didn't clear the cache out

By default, the cache is located here: 

Windows: C:\Users\USERNAME\AppData\Local\Spotify\

OS X: /Users/USERNAME/Library/Caches/com.spotify.client/

Linux: ~/.cache/spotify/

First, completely close spotify.Create a backup of the cache folder "Storage" by renaming it. I renamed mine "StorageBackup" (this later can and should be deleted as long as nothing gets messed up in the meantime).

Restart spotify. It will recreate the storage folder and/or index.dat file as it tries to write to it. It SHOULD be working now. Don't forget to delete the backup folder!

[QuisKitten]

I'm having this problem, but I am using the app on my iPod. I have tried deleting it and redownliading it, logging off and back on, and since I cannot reinstall the cache on my iPod, that one isn't going to work either. Help?

[wholigan]

On mobile devices, there should be an option to clear you cache in Spotify settings. At least this is the case for Android--near the bottom of settings there's an option to "Delete cache and saved data" so see if that's available and try it.

[Ella2004]

Same

[xfelsousa29x]

u cant change anything on settings until ur logged in and it wont let u log in or do anything when you click on anything it o ly says please go offline to log in...so how can u even get to settings???that makes no sense