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Can't log in to the Community?

Katerina
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Answer:

 

If you see a 500 error code message (like in the screenshot below) when you attempt to log in the Community, there are a few things you can try!

 

Katerina_0-1652276557136.png

 

  • Are you able to log in to your Spotify account as normal? You can open in an incognito window the Web browser to check this.

To log in the Community, you must have a Spotify account.

If you can't log in to your Spotify account, then the troubles might be due to an issue with your Spotify account. You can troubleshoot this more with the steps here.


If you can log in to Spotify okay (but you're still having troubles logging in the Community), we recommend checking if you have an emoji in the display name of your Spotify account. 

If that's the case, all you need to do is remove it. Once you have, you should be able to log in the Community with no issues!

 

 

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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