I’m verified as a Student, why am I getting an error message?

[Alex]

Answer:

If you've already received a message from SheerID confirming your student status, but you're having difficulties activating the discount, we first recommend trying to open the link from that message in an incognito or private window, preferably on a desktop device.

In case that doesn't do the trick and you’re still getting an error message, check out the info below for what to do next.

"You've already redeemed this offer"

Spoiler

What does it mean?

• Your SheerID activation link has expired.

OR

• Your verification status at SheerID is pending.

OR

• You’re trying to renew your student discount, while your existing discount is still active.

What should I do?

• Go to Premium Student while logged in to your account to see how much time you have left on the discount before you need to re-verify. Try renewing your student discount again just before it is about to expire.
• Reach out to SheerID and ask for your requestID. Once you have it, try redeeming the offer again by opening this link: https://www.spotify.com/student/apply/sheerid-international/?requestId=[Insert requestID here]
• Get in touch with SheerID so that they can check your status again.

"The verification code you have entered has already been redeemed"

Spoiler

What does it mean?

Your SheerID activation link has expired.

What should I do?

1. Reach out to SheerID and ask for your requestID. 
2. Paste the requestID in this link: https://www.spotify.com/student/apply/sheerid-international/?requestId=[Insert requestID here]
3. Try redeeming the offer again by opening the link.

"Oops something went wrong"

Spoiler

What does it mean?

• Country miss-match, meaning the country on your profile isn’t matching the country your university/college is based in.

OR

• You haven't selected the right country code when adding a phone number.

OR

• Your SheerID activation link has expired. 

What should I do?

• If you're studying abroad, you'll need to update the country details on your account to match those of your University.

• Check the country code on the phone number you've provided and update it.
• Reach out to SheerID and ask for your requestID. Once you have it, try redeeming the offer again by opening this link: https://www.spotify.com/student/apply/sheerid-international/?requestId=[Insert requestID here]

"Your student credentials are already associated with another Spotify account"

Spoiler

What does it mean?

The activation link has expired or the student discount is already linked to another account.

What should I do?

We have a dedicated FAQ with a detailed guide on how to proceed. Check out the troubleshooting steps here.

“We couldn’t confirm you’re a student”

Spoiler

What does it mean?

Your verification status at SheerID is pending and your student verification may still not be completed.

What should I do?

Get in touch with SheerID so that they can check your status again.

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