My family members are not receiving the invitation to the plan, what to do?

[Katerina]

Answer:

If you're trying to invite your family members to your Premium for Family plan, but they're having troubles seeing an invite, here are some things to try.

First, make sure you're logged into your own account as the plan's owner. Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

Then, try resending the invites with the following steps: 

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITE and re-invite the member by clicking SEND INVITE, and re-entering their details.

Tip: If you're using the Premium Duo plan as a manager you can perform these steps by visiting your Duo page.  

Secondly, make sure that your family members have checked the Junk/Spam folder in case the invite was redirected there by mistake.

If that doesn't do the trick, try sending the invites to alternate email addresses. The email address doesn't need to be associated with any Spotify account as long as they log in using their personal Spotify account's log in details. 

Once each family member has received their invite, you can ask them to follow the steps here to join your plan.

This Spotify Answer was submitted by @Maxim.

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