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Please see below the most popular frequently asked questions.

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FAQs / Payment Help

Find answers to common questions related to payments for Spotify's plans and features. Discover ways to purchase subscriptions, manage your payment source, or learn about purchasing content in the app.

Answer:

 

You can pay for Spotify in a variety of different ways, depending on where you live. 

 

To check the payment methods available in your country: 

  1. Log in to your account page.
  2. Click Subscription in the menu on the left.
    Note: If you’re on the free, ad-supported service, you’ll need to click GET PREMIUM. (Don’t worry, that won’t sign you up for Premium.)

Some of the most common available payment methods are the following:

 

Recurring (paid on a monthly basis):

 

  • Credit/debit card, provided the country in which they were issued matches the country of your Spotify account
  • Pre-paid cards (including PaySafeCard) issued by Visa, MasterCard, American Express, and Discover.
  • PayPal, provided that you have a credit/debit card linked to your PayPal account (you can’t use the money in your PayPal account)
  • Via Mobile (head here* for more info for your country)
  • Through a partner company (head here* for more info for your country)

*Note: If you're in a country which does not support this payment method, then clicking on the link will give you a 404 error.

 

Non-recurring - ‘PAYG’ (paid in advance for 1,3,6 or 12 months, depending on availability):


  • Gift cards from licensed retailers, which you can redeem here
    Note: From 15th January 2019, e-cards can no longer be purchased from Spotify.com, but they can still be bought from some third-party vendors online and in-store.
  • Note: Availability of PAYG options varies depending on product (eg. Premium Individual or Family) and markets. Make sure to follow the steps in the first part of this FAQ to find what's available in your market.

For payment help and troubleshooting steps, make sure to check out this list of useful support articles.


For information about refunds, head here.

 

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Answer:

 

A Spotify gift card is a physical card in 1, 3, 6, and 12-month values that you can buy from leading electronic and retail stores, which allows you to pay for an existing Premium Individual subscription or upgrade from a free account.

 

A few things to keep in mind before purchasing a gift card:

  • You can’t apply a gift card on discounted plans like Premium Student, Premium Family, Premium Duo, or trial offers.
  • There is an 18-months limit to the amount of Premium months you can stack up at one time.
  • The country in your account needs to match the one you've obtained the code from. A gift card bought in the US can not be redeemed on an account based in the UK.
  • If you bought your gift card from a retail store, it needs to be activated by the cashier.

Redeeming your gift card

 

Once you've obtained a gift card, gently scratch off the PIN code from the back, go to spotify.com/redeem and enter it. Make sure you're logged in the right account and that you're entering the correct code (e.g. a zero looks like a capital ‘O’, or a capital ‘I’ looks like a one).

 

The gift card starts on your plan’s next payment date - or immediately if you’ve upgraded from a free account. You can see your remaining Premium time from your account page under Your plan. Your payments continue normally after the full gift card amount is spent.

 

Gift card Terms & Conditions can be found here.​

 

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Answer:

 

As Spotify is for personal/non-commercial use, we only issue payment receipts. We don't issue invoices with a VAT number.

However, we email a receipt to you at the beginning of your Premium trial, the first payment of a subscription, or when you purchase an e-card. You can also see a breakdown of the different taxes applied to your payment on that receipt.

 

If you haven’t received one, first make sure that you've provided the correct email address on your Account Overview page. Then, we'd suggest checking your spam/junk folder in case they were redirected there by mistake.

 

You can always find your receipts on your Account page here.

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

 

 

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Answer:

If you get a Spotify charge after canceling your subscription, follow these steps:

 

  • Log in to your account page. 
  • Click Subscription in the menu on the left. 

If your subscription status is Free, you may have a second account with Spotify. It's worth checking your email inboxes to see if you have any Spotify emails - that can mean that your extra account is registered with that email. 

 

If you don't have another email address, note how you log into the Spotify app usually:

 

  • If you use your Facebook details try using the blue "Log in with Facebook button." 
  • If you use your Spotify username try entering your username or email address. 

Once you've logged in, try the cancel process again and ensure you reach the final confirmation screen. 

 

Tip: If you subscribed through any other company than Spotify (for example your mobile or broadband company), you need to contact that company to cancel.

 

For more info, check out this article.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

 

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Answer:

We’re sorry if you think you've been charged multiple times. Nobody likes unexpected surprises on their bank statements.
 
But good news: this is easy to put right. The first step is figuring out why you’re being charged twice in the first place.

 

Pending payments

 

If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.

A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company. 

 

Unauthorized Payments

 

Check with your friends/family to see if anyone you know subscribed with your payment details, or learn how to find accounts. They can then follow these steps to cancel.

 

If you think your details have been used by an unauthorized party or anyone else, check out the 'Didn't Sign Up' section in this support article.

 

If the charges occurred on different dates

 

This could mean one of two things:

 

  1. You may have more than one Spotify account.
    • Check with your friends/family to see if anyone you know subscribed with your payment details.
    • Make sure you haven’t started an additional Spotify Premium subscription.
    • What to do: We send a receipt to your inbox when you start a new subscription. So check all your email addresses. If you find a second account, log into it, and cancel the subscription. There's more steps to try and locate any additional accounts here.
  2. You may have made a late payment.
    • This can happen as a result of an issue with your payment method (usually an expired debit/credt card of insufficient funds)
    • This results in Spotify taking your payment for that month later than expected, sometimes even as late as the following month - the same month when your next payment is due
    • This is why it might appear as if you're being charged twice in the same month.
    • What to do: don't worry! As long as you don't have any further issues with your payment method, Spotify will continue to take the monthly payment on your regular billing date.

 

If you recently upgraded your subscription to Spotify Family

 

When you upgrade a Premium account to Spotify Family (as the Admin), your remaining Premium time is converted to the new rate. This means your renewal date will come earlier than usual – it could even be in the same month. 

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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