no internet connection?

[user-removed]

I was able to use spotify and loved it but since the last update it say I have no internet connection....I have wi-fi and have a strong signal... I am paying for premium and can't even search

[meahtenoha]

Hi rick66 - Exactly what error codes/ messages are you receiving?

Have you also made sure you're not in Offline Mode? Spotify > Offline Mode (Mac), File > Offline Mode (Win)

[Victoriacool]

I have the same problem! Error code 404!

[Peter__]

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@Victoriacool wrote:

I have the same problem! Error code 404!

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Try restarting your client.

Also might be worth a read, there is an FAQ on this error here.

Peter

[user-removed]

I use my Droid incredible 2 and it just says no internet connection

[theekendall]

I have the exact problem with my Droid Incredible 2. I have been using Spotify Premium for a while now and this problem just started a week or 2 ago. Rougly 45 seconds of a song will play and then stop due to "no internet connection" I have tried everything, including a re-install, and to no avail. Help!

[Sam]

theekendall - Does this happen on 3G/4G or WiFi? Or all of them?

[theekendall]

All of the above, unfortunately.

[Sam]

Ok, firstly, we don't support 4G at the moment. So if it's acting a little strange on this, there's not a lot we can do.

Now, could you try changing your password (it does help sometimes, genuinely). Just head here: http://www.spotify.com/password-reset/

After this, could you reinstall the app (info here). Make sure you restart your device after uninstalling.

Has this helped?

[theekendall]

It is 3G, not 4G. Anyways, I reset my password, uninstalled, restarted and reinstalled. It's still hapenning, I get through almost a full song, then it stops. Only now, spotify logs itself out when this happens, and it never even did that before.