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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84931 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662085 Views

13 replies

4 likes

Account
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  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744194 Views

18 replies

29 likes

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  • 18 replies
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Problem with my subscription

I like Spotify, I use it on Feb. 12. So I liked that I wanted to activate the premium version for a month for 0 Polish Złoty. I clicked the banner to go to the premium version. I entered your card number, etc., and I gave away, unfortunately we later...

Newbie

I like Spotify, I use it on Feb. 12. So I liked that I wanted to activate the premium version for a month for 0 Polish Złoty. I clicked the banner to go to the premium version. I entered your ...

Liam

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Another Facebook Question

I have deactivated my facebook and used to sign into spotify just fine without reactivating my facebook account. Suddenly I can't do that. I have a paid subscription and don't want to lose the month I've already paid for if I start another spotify ac...

Casual Listener

I have deactivated my facebook and used to sign into spotify just fine without reactivating my facebook account.  Suddenly I can't do that.  I have a paid subscription and don't want to los...

SmillerGrace

Casual Listener

722 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Solved!! Cannot log in with facebook account

Hello! Today I changed my password on Facebook, and now I can't log in on Spotify app on my laptop (Windows 7 - 64bit). It says that the e-mail or password are wrong. But I am able to connect to the Spotify website, and to Facebook. I already tried r...

Visitor

Hello!   Today I changed my password on Facebook, and now I can't log in on Spotify app on my laptop (Windows 7 - 64bit). It says that the e-mail or password are wrong.    But ...

marathoner09

Casual Listener

1412 Views

4 replies

0 likes

  • 1412 Views
  • 4 replies
  • 0 likes

Solved!! paying for unlimited, only getting Free service

Hello ! I pay for spotify unlimited since 2012-01-29, but the account is still only spotify free. Why ? Need help.

Regular

Hello !     I pay for spotify unlimited since 2012-01-29, but the account is still only spotify free. Why ? Need help.

Adam

Roadie

2283 Views

18 replies

1 likes

  • 2283 Views
  • 18 replies
  • 1 likes

Block other users.

There is a person who I would like to block from following me, messaging me, sending me tracks, and any other interaction. I am no longer friends with this person on facebook, and I have selected "Block from inbox" on this person’s name in my inbox. ...

Visitor

There is a person who I would like to block from following me, messaging me, sending me tracks, and any other interaction. I am no longer friends with this person on facebook, and I have selected "...

Mad-17

Newbie

31712 Views

34 replies

51 likes

  • 31712 Views
  • 34 replies
  • 51 likes

Spotify claimed two times €4,99 for one month subscription

Hi Spotify,I've paid €4,99 for one month of subscription.But 3 days later Spotify took another €4,99 from my Paypal account?What to do now?Thanks,Regards.

Casual Listener

Hi Spotify, I've paid €4,99 for one month of subscription. But 3 days later Spotify took another €4,99 from my Paypal account? What to do now? Thanks, Regards.

JayAAP

Casual Listener

247 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Premium account from me and my friends cancelled?

Hey there, I recently went on www.marktplaats.nl , similair to ebay but for the netherlands only and purchased 1x spotify year subscription for 60 euro, wich is a 50% save. The teamviewed me and used his code to upgrade me to premium. My subscription...

Music Fan

Hey there,   I recently went on www.marktplaats.nl , similair to ebay but for the netherlands only and purchased 1x spotify year subscription for 60 euro, wich is a 50% save. The teamviewed ...

Sam

Spotify

979 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Merging spotify

I had a old Facebook with spotiy ( cat profile)And I Changed the account info adding my yahoo. Email and password, the old user Id was a aol dadamedan2 w a different password. No Worries I can't see my other Facebook account with my profile the user ...

Newbie

I had a old Facebook with spotiy ( cat profile) And I Changed the account info adding my yahoo. Email and password, the old user Id was a aol dadamedan2 w a different password. No Worries 🙂 I ca...

179 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

30-DAY TRIAL: credit card doesn't work?

i've previously had a spotify account. I wanted to try out 30-day-trial for premium. But the problem is, that when I give my credit card information, nothing happens? "Declined, please check or change payment details." All the information is correct....

Newbie

i've previously had a spotify account. I wanted to try out 30-day-trial for premium. But the problem is, that when I give my credit card information, nothing happens?    "Declined, plea...

Sam

Spotify

515 Views

4 replies

1 likes

  • 515 Views
  • 4 replies
  • 1 likes

Error 408

Hi! Today I was going on my spotify on my iPhone and I got the 408 Error. I think my account is set to Norway, but I've been using it for 6 months in the US. Can this be fixed?

Newbie

Hi! Today I was going on my spotify on my iPhone and I got the 408 Error. I think my account is set to Norway, but I've been using it for 6 months in the US. Can this be fixed?

Thedev

Community Legend

303 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

need my devices cleared

I recently started a new job and need my work Mac book cleared from my registered devices. I currently use Spotify on my new work pc and mobile phone but I also want to be able to use my pc at home and I believe my old work Mac book is still register...

Newbie

I recently started a new job and need my work Mac book cleared from my registered devices. I currently use Spotify on my new work pc and mobile phone but I also want to be able to use my pc at home a...

Peter__

Community Legend

214 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

massive fail @ premium upgrade

hi spotify & community, i'm getting really frustrated here trying to upgrade from unlimited to premium. i tried it many times with my current german "sofort" subscription and it didn't work, saying spotify hasn't received my payments (although i have...

Newbie

hi spotify & community,   i'm getting really frustrated here trying to upgrade from unlimited to premium. i tried it many times with my current german "sofort" subscription and it didn't...

Sam

Spotify

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Trying to get spotify to work on my wife's phone!!! Help!!!

Hi I set my spotify up to sign in with my Facebook, unfortunately she has her own Facebook And I didn't think that it would make a difference on her phone. Please help me fix this! It won't let me sign in to our account on her phone because of this F...

Newbie

Hi I set my spotify up to sign in with my Facebook, unfortunately she has her own Facebook And I didn't think that it would make a difference on her phone. Please help me fix this! It won't let me si...

Peter__

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
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undo 'revoke spotify'

How can I undo 'revoke spotify' on facebook?

Newbie

How can I undo 'revoke spotify' on facebook?

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Cancelled premium, still being charged

I cancelled my premium account in September's but have been charged £9.99 for the last 6 months. Please arrange a full refund and stop taking money from my bank account without my authorisation.

Visitor

I cancelled my premium account in September's but have been charged £9.99 for the last 6 months. Please arrange a full refund and stop taking money from my bank account without my authorisation.

Peter__

Community Legend

413 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Premium account cut off.

In November I changed credit card and my playlists got cut off. I then gave them my new card details but they never reactivated my playlists even though I sent them several messages. Today is the first time I have received a reply which directed me t...

Newbie

In November I changed credit card and my playlists got cut off. I then gave them my new card details but they never reactivated my playlists even though I sent them several messages. Today is the fir...

Richard

Community Legend

957 Views

2 replies

0 likes

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  • 2 replies
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New user

I had the free trial version of spotify then purchased premium but it still says I need premium in my spotify app to use it even after I signed up and paid for premium. Is there a different app I need to Get premium or update the existing app?

Newbie

I had the free trial version of spotify then purchased premium but it still says I need premium in my spotify app to use it even after I signed up and paid for premium. Is there a different app I nee...

Thedev

Community Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Not working my spotify premium account

Despite being paying for a premium account, my devices do not work, tells me that I have the premium on. I checked my account to pay and everything is correct. I appreciate retaliated with a solution, and would not return the receipt but I want to co...

Newbie

Despite being paying for a premium account, my devices do not work, tells me that I have the premium on. I checked my account to pay and everything is correct. I appreciate retaliated with a solution...

calabah1234

Newbie

340 Views

2 replies

0 likes

  • 340 Views
  • 2 replies
  • 0 likes

paid even though I no longer have spotify premium!

what should you do if you have paid when you do not have spotify premium and I had it before.Dad paid into it and it has been sent to spotigy but I have the free version!can anyone help me

Casual Listener

what should you do if you have paid when you do not have spotify premium and I had it before. Dad paid into it and it has been sent to spotigy but I have the free version! can anyone help me 

wikefors

Casual Listener

506 Views

4 replies

0 likes

  • 506 Views
  • 4 replies
  • 0 likes