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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14895 Views

7 replies

11 likes

Security
  • 14895 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554740 Views

991 replies

116 likes

Account
  • 554740 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131270 Views

74 replies

12 likes

Account
Login
Premium
  • 131270 Views
  • 74 replies
  • 12 likes

Wrong card charged

Hello I just recently subscribed back to Spotify Premium, but I had a new debit card. It had my old debit card on file and charged that one but I no longer have that one, and as soon as I saw that it charged the old card, I changed the charging info ...

Newbie

Hello 🙂 I just recently subscribed back to Spotify Premium, but I had a new debit card. It had my old debit card on file and charged that one but I no longer have that one, and as soon as I saw tha...

MikeyB

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Why does Facebook account and Email account merge?

Hi, I have, well i guess had 2 spotify acounts: one with facebook, and one with my email. It seems that the 2 have somehow merged and that my facebook friends are on my email account and all my playlist have dissapeered. when i log in with my faceboo...

Casual Listener

Hi, I have, well i guess had 2 spotify acounts: one with facebook, and one with my email. It seems that the 2 have somehow merged and that my facebook friends are on my email account and all my playl...

toasterkite

Casual Listener

324 Views

2 replies

0 likes

  • 324 Views
  • 2 replies
  • 0 likes

he borrado una lista de reproduccion

He borrado una lista de reproduccion, a ver si podria recuperarla, se llama pachangueomuchas gracias saludos.

Newbie

He borrado una lista de reproduccion, a ver si podria recuperarla, se llama pachangueo muchas gracias saludos.

Peter__

Community Legend

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

My facebook is linked to a new spotify account and i can't acess my previous one!

I accidently linked my facebook to my dads spotify account meaning i had his premium account instead of my usally free version. My dad switched them back again but when i logged into spotify using my facebook details it created a new account with out...

Casual Listener

I accidently linked my facebook to my dads spotify account meaning i had his premium account instead of my usally free version. My dad switched them back again but when i logged into spotify using my...

Peter__

Community Legend

336 Views

3 replies

0 likes

  • 336 Views
  • 3 replies
  • 0 likes

student discount

my student discount is not working on spotify , every time i try and complete the payment and insert my password it tells me to try again later, what can i do to sort it out?

Visitor

my student discount is not working on spotify , every time i try and complete the payment and insert my password it tells me to try again later, what can i do to sort it out?

Taylor

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Spotify Premium password

Hey! I just ordered my Spotify Premium, but I cant acces it because of an old e-mail adress I d not know my password to.Now I have upgraded my e-mail adress to stine.iren.olaussen@gmail.comCan I please get my Spotify Premium password on my new e-mail...

Newbie

Hey!   I just ordered my Spotify Premium, but I cant acces it because of an old e-mail adress I d not know my password to. Now I have upgraded my e-mail adress to stine.iren.olaussen@gmai...

Taylor

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

device reset request

Is posting "please reset " here enough ? Or do i need to post my account name

Regular

Is posting "please reset " here enough ? Or do i need to post my account name

Peter__

Community Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Spotify on Mac, fine, on Intenet TV, trouble

I am able to log into Spotify on my wife's account or my account, both on Mac computers...and can access Spotify fine. But when I try to log into either account on my Internet-ready TV, I can't get past the username and password. It accepts the info,...

Casual Listener

I am able to log into Spotify on my wife's account or my account, both on Mac computers...and can access Spotify fine. But when I try to log into either account on my Internet-ready TV, I can't get p...

WillChap

Casual Listener

387 Views

4 replies

0 likes

  • 387 Views
  • 4 replies
  • 0 likes

Need to cancel ASAP

Dear Spotify, I would like to cancel my premium account, but I am not able to because my profile indicates that I'm a free user. I've been using all the premium features and my credit card got charged last month, so everything is in sync except for m...

Visitor

Dear Spotify,   I would like to cancel my premium account, but I am not able to because my profile indicates that I'm a free user.  I've been using all the premium features and ...

Peter__

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Sharing playlists etc

Hello, I am a premium user and my brother just started using Spotify. He is using the free version and wants no part of Facebook. Can we still hook up and share songs/playlists? Thanks in advance!

Regular

Hello,   I am a premium user and my brother just started using Spotify. He is using the free version and wants no part of Facebook. Can we still hook up and share songs/playlists? Thanks in ad...

Loke2112

Regular

392 Views

4 replies

0 likes

  • 392 Views
  • 4 replies
  • 0 likes

Can't Cancel Subscription on Secondary Account

Accidentaly set up a secondary account and I'm unable to cancel the subscription to it so I can get back to my original account with all of my playlists and Spotify Premium.

Visitor

Accidentaly set up a secondary account and I'm unable to cancel the subscription to it so I can get back to my original account with all of my playlists and Spotify Premium.   

Peter__

Community Legend

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Wrong subscription

I Accidentally Selected The wrong subscription. Unlimited Account Which I Now Have, but I wanted the premium. On The site I visited on my phone for entering my code I could only choose one option!I hope it can be changed

Newbie

I Accidentally Selected The wrong subscription. Unlimited Account Which I Now Have, but I wanted the premium. On The site I visited on my phone for entering my code I could only choose one option! ...

Peter__

Community Legend

273 Views

1 replies

1 likes

  • 273 Views
  • 1 replies
  • 1 likes

Spotify - facebook major issues

Dont know where to ask, so I start here. Been trying to connect my Spotify with my fb for several hours now, but it JUST WONT DO IT CAPTAIN! Have done all the usual: clean install, log in, log out bla bla bla, you know the drill. The thing is I've be...

Music Fan

Dont know where to ask, so I start here. Been trying to connect my Spotify with my fb for several hours now, but it JUST WONT DO IT CAPTAIN! Have done all the usual: clean install, log in, log out bl...

Peter__

Community Legend

596 Views

5 replies

0 likes

  • 596 Views
  • 5 replies
  • 0 likes

Nobody has had this issue- please helpppp

I created an old spotify account a number of year ago. This year I then created a new accounbt with my facebook email adress. I then used the premium free trial. Over this trial I amde a number of different playlists. After the trial all the playlist...

Newbie

I created an old spotify account a number of year ago. This year I then created a new accounbt with my facebook email adress. I then used the premium free trial. Over this trial I amde a number of di...

Taylor

Community Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Fail to reach the credit card authorization page

Hi, I am very satisfy with the service provided by Spotify and I want to extend my trial from 48 hours to 30 daysI reached the page to choose Visa/AE/Paypal and I chose AE.After that the page keep loading and loading and it just cannot proceed to the...

Casual Listener

Hi,   I am very satisfy with the service provided by Spotify and I want to extend my trial from 48 hours to 30 days I reached the page to choose Visa/AE/Paypal and I chose AE. After that the...

Peter__

Community Legend

529 Views

3 replies

0 likes

  • 529 Views
  • 3 replies
  • 0 likes

Dont want to pay

Hi i dont want to be charged for my free month trial so i want to cancel my supbscription please?

Newbie

Hi i dont want to be charged for my free month trial so i want to cancel my supbscription please?

meahtenoha

Spotify

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

artist picture

HelloThat's my third attempt to solve one problem. Ann Hampton Callaway: you don't have an image of her in her profile. It's awful image from a movie with Queen Latifa! From where are these pictures coming from (in profiles)? Cheers! PS I don't see o...

Casual Listener

Hello That's my third attempt to solve one problem. Ann Hampton Callaway: you don't have an image of her in her profile. It's awful image from a movie with Queen Latifa! From where are these pi...

ees

Casual Listener

346 Views

2 replies

0 likes

  • 346 Views
  • 2 replies
  • 0 likes

This feature is currently unavailable. Please try again later.

Ive been using spotify for a while nopw but i've recently gotten a new bank card so the old subscription failed but when i try to set it back up i get the error Student discountThis feature is currently unavailable. Please try again later.

Casual Listener

Ive been using spotify for a while nopw but i've recently gotten a new bank card so the old subscription failed but when i try to set it back up i get the error     Student discount T...

Peter__

Community Legend

1301 Views

3 replies

0 likes

  • 1301 Views
  • 3 replies
  • 0 likes

Absolute Joke

Look, I have been trying to subscribe for over a week...I am being extremely patient here, any other service that was this difficult to subscribe to I would have given up long ago and ranted about it on facebook.The problem is, i have an australian B...

Newbie

Look, I have been trying to subscribe for over a week... I am being extremely patient here, any other service that was this difficult to subscribe to I would have given up long ago and ran...

Peter__

Community Legend

348 Views

2 replies

0 likes

  • 348 Views
  • 2 replies
  • 0 likes

NUS discount/Update card details

I have been taking advantage of NUS discount but due to a faulty bank card my card details have changed..How do I update this info and still get the 50% discount? Saying my code is already in use...

Casual Listener

I have been taking advantage of NUS discount but due to a faulty bank card my card details have changed..How do I update this info and still get the 50% discount? Saying my code is already in use...

Peter__

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes