Spotify premium - no trial

[cratrooper]

Hi.

When I signed up for a spotify premium subscription you promise a 30 days free trial. 2 days have gone by now and spotify is asking me for payment already. This is my first time trying premium.

Can you please fix this?

Do you need my spotify information?

Christer

[Peter__]

Hey! Welcome to the community 🙂 

Have you entered your payment details to subscribe already, or are you on the 48 hour free trial? 

You need to subscribe to premium from https://www.spotify.com/freetrial/ in order to redeem the 30 day free trial. 

Peter

[cratrooper]

Hi and thank you 🙂

I downloaded spotify to my iphone and ipad, logged in and it sayed 48 hour trial,I thought, well ok. I then subscribed to premium but it sayed that I would be charged 12. april, which is two days after the 48 hour trial. Now I have unsubscribed from the premium and if I go to the link you posted it says: "It appears that you're already a premium user so you're not eligible for this trial. We hope you're enjoying Spotify Premium!"

Why is this happening to me?

Christer

[Peter__ · Accepted solution]

Hey! Welcome to the community 🙂

I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this. It is much easier for them to deal directly with issues such as this since they can see your subscription history and payments. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter