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Better Assistant LLM

Status: Live Idea
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Your customer support is, without a doubt, 5-star. The only recommendations I have are regarding your AI assistant.

I felt that the response I received was quite far off from the actual issue, perhaps because the LLM isn't large enough to handle relatively complex queries. Furthermore, even when prompted, I noticed the AI didn't have access to receipt information (such as actual payment dates).

I believe that if these areas were improved, it would free up human professionals to dedicate their time to handling more critical, complex issues.