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Album art missing on Chromecast

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Album art missing on Chromecast

OutOfTime007
Casual Listener

When I cast to Chromecast the Spotify logo shows up, but I am no longer seeing the album art or any of the other "controls" that usually shows up on the TV. It just stays on the Spotify logo. Music plays, but no artwork.

 

Others have reported a similar issue. https://www.reddit.com/r/Chromecast/comments/4cpf5p/spotify_on_chromecast_i_have_audio_without_image...

 

I have tried to restart the device. Both on my phone and the Chromecast itself.

 

I am using an iPhone 6S. The issue started sometime around wedensday.

 

IMG_0367.JPG

(Dat rotation tho...)

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Re: Album art missing on Chromecast

Sandemann01
Casual Listener
It's fixed at my place now :) Haven't got any updates on Spotify or Chromecast app on my iPhone, so it has to be the chromecast device that is updated and have been the problem.
Solution!

Re: Album art missing on Chromecast

OutOfTime007
Casual Listener
Also works on my chromecast now.
15 Replies

Re: Album art missing on Chromecast

aadal
Casual Listener
Same problem here. Using Android. Started last week.

Re: Album art missing on Chromecast

Sandemann01
Casual Listener

I have the same issues, and using iPhone 6S Plus.

I think this started after the Chromecast app was updated at my iPhone, but maybe this just is an coincident and not the reason for this issues.

The Spotify app is also updated, so maybe the issues is there?

Re: Album art missing on Chromecast

astroturf
Casual Listener
Same here, android.

Re: Album art missing on Chromecast

spkno
Regular

Same here. Tried different ChromeCast devices and several differen castin devices (S6, S3, Lanovo Tab, PC, ChromeBook +++)

 

Major drawback.

 

Re: Album art missing on Chromecast

Pølsetrynet
Newbie
Here too. Thought it was me switching to iOS from android that caused it, but I think this is just related to a software update. I tried using my old Xperia z3; same story.

Re: Album art missing on Chromecast

aadal
Casual Listener
Answer from Spotify customer support:

Thanks for getting in touch about this. We understand that you're having issues with Chromecast. Don't worry, we're here to help you.

Our technical team is aware of the Chromecast music plays but only the Spotify logo shows on the TV and currently working on a fix. This is a priority for us, so hopefully it shouldn’t be long before you’re back up and running.

We’ll let you know once this is all sorted out. Thanks for your patience.

Meanwhile, if you need any further help, or have any other questions, please don’t hesitate to come back to us. We’re always happy to help.

All the best,

Santiago

Spotify Customer Support

Re: Album art missing on Chromecast

OutOfTime007
Casual Listener
Resetting Chromecast did not work either

Re: Album art missing on Chromecast

Filledukke
Casual Listener

I got the same issue. Have been like this for months now.

Re: Album art missing on Chromecast

astroturf
Casual Listener
My plasma tv has that spotify logo burned in now. :-(
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