Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12047 Views
  • 8 replies
  • 0 likes
  • Other
  • 12047 Views
  • 8 replies
  • 0 likes

Massive Log in Issues with Confirmed emails.

PlanPersonal: PremiumRest of family and friends: FreeCountryUKDevicePersonal Computer, Laptop, SmartphoneOperating SystemWindows 10 pro (1803), Android Oreo My Question or IssueMost of us we have the same browser chrome(latest) and the some Firfox la...

  • Roadie
  • Plan Personal: Premium Rest of family and friends: Free Country UK Device Personal Computer, Laptop, Smartphone Operating System Windows 10 pro (1803), Android Oreo   My Question or Is...
  • pAsgrIt
  • Newbie
  • 335 Views
  • 2 replies
  • 1 likes
  • Connect
    Other
  • 335 Views
  • 2 replies
  • 1 likes

Solved!! The edge of _______.

PlanPremiumCountry USADeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or Issue A day or two ago I got a pop up notification in the app suggesting that I listen to a play list call The Edge of _something_. At the time I was in the midd...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy S7 Edge Operating System Android   My Question or Issue  A day or two ago I got a pop up notification in the app suggesting th...
  • glenn_mcdonald
  • Spotify Legend
  • 511 Views
  • 4 replies
  • 0 likes
  • Samsung
  • 511 Views
  • 4 replies
  • 0 likes

Does not play music in my library

PlanFreeDevice(HP EliteBook 840)Operating System(Windows 10, Google Chrome **bleep**/0/3497/100 ) My Question or Issue Error web. Does not play music in my library

123123.png
  • Casual Listener
  • Plan Free Device (HP EliteBook 840) Operating System (Windows 10, Google Chrome **bleep**/0/3497/100  )    My Question or Issue   Error web. Does not play music in ...
  • Nico
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Music
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Chromecast not showing in Spotify App

I have 5 Chromecast Audios in hour home, connected to speakers (kitchen, outside, basement, etc). Within Google Cast all are shown, and it mentions I can open Spotify App to go 'casting'. It has been working since I installed the Chromecasts. It work...

  • Newbie
  • I have 5 Chromecast Audios in hour home, connected to speakers (kitchen, outside, basement, etc). Within Google Cast all are shown, and it mentions I can open Spotify App to go 'casting'. It has been...
  • daniel0
  • Newbie
  • 96671 Views
  • 132 replies
  • 18 likes
  • chromecast
  • 96671 Views
  • 132 replies
  • 18 likes

Superuser Contribution Playstation 4 Connection error

PlanPremium CountryFrance DevicePlaystation My Question or IssueQuestion already asked by A LOT of users for several years and not addressed despite numerous requests.I switched from a free account to a premium account some months ago and since then,...

  • Newbie
  • Plan Premium   Country France   Device Playstation   My Question or Issue Question already asked by A LOT of users for several years and not addressed despite numerous reques...
  • LxD
  • Newbie
  • 7434 Views
  • 2 replies
  • 2 likes
  • PlayStation
  • 7434 Views
  • 2 replies
  • 2 likes

Superuser Contribution Order by date – why has an album top priority?

PROBLEM:Artist Profile -> Albums ar still on top of the list on artist profiles. Can't change this. I have an album from 2013, since then I only released singles. Every viewer on my profile sees the album from 5 years ago first and all the new releas...

  • Casual Listener
  • PROBLEM: Artist Profile -> Albums ar still on top of the list on artist profiles. Can't change this. I have an album from 2013, since then I only released singles. Every viewer on my profile&nbsp...
  • Jemi
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Other
  • 274 Views
  • 1 replies
  • 0 likes

Web Player issues, standard solutions aren't working

PlanPremiumOperating SystemWindows 10BrowserFirefox or Chrome My Question or Issue So the web player has been acting up on me a lot recently. It worked perfectly fine yesterday, but has decided to completely give up today.The issue is that it plays a...

  • Casual Listener
  • Plan Premium Operating System Windows 10 Browser Firefox or Chrome   My Question or Issue  So the web player has been acting up on me a lot recently. It worked perfectly fine yester...
  • Baalex
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • Other
  • 236 Views
  • 2 replies
  • 0 likes

Spotify connect stopped working on all devices with my speaker

PlanPremium - Spotify ConnectCountry USA DeviceWindows 10 PC with app and browser, iPad, Android Galaxy S5Operating System - iPad iOS 11.4 Android 6.01 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've been using my Atlantic Technolog...

  • Casual Listener
  •   Plan Premium - Spotify Connect Country USA   Device Windows 10 PC with app and browser, iPad, Android Galaxy S5 Operating System - iPad iOS 11.4 Android 6.01  (iOS 10, Androi...
  • Nico
  • Community Legend
  • 653 Views
  • 4 replies
  • 0 likes
  • Connect
  • 653 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Offline: Horrible poorly made Spotify app on Tizen Samsung Gear S3

I don't think there is much to be said about this... you can review the app on Samsung's Galaxy App store yourself. It has over 1000+ reviews with 2 stars. Its been pathetic and for the longest time Spotify has done nothing to fix this. I've been a p...

  • Newbie
  •   I don't think there is much to be said about this... you can review the app on Samsung's Galaxy App store yourself. It has over 1000+ reviews with 2 stars. Its been pathetic and for the longe...
  • Mikeward
  • Music Fan
  • 1741 Views
  • 2 replies
  • 17 likes
  • Samsung
  • 1741 Views
  • 2 replies
  • 17 likes

Claiming Podcast in Spotify Artists

My Question or Issue I have submitted a podcast through Blubrry.com, and it works, although the statistics is non existant. Blubrry is not getting statistics from Spotify, at least not the last two weeks, and I tried to claim the show, but get an err...

  • Casual Listener
  •    My Question or Issue  I have submitted a podcast through Blubrry.com, and it works, although the statistics is non existant. Blubrry is not getting statistics from Spotify, at lea...
  • AndersBW
  • Casual Listener
  • 1747 Views
  • 2 replies
  • 4 likes
  • Other
  • 1747 Views
  • 2 replies
  • 4 likes

Solved!! will downloaded playlists go away when i downgrade from premium

unfortunately I haven’t even used my three month free premium for my iPhone 6 and it expires in a few days. I am unemployed and cannot afford to renew.I had created several playlists From Shazam, and then also found many existing genre playlists. Fir...

  • Newbie
  • unfortunately I haven’t even used my three month free premium for my iPhone 6 and it expires in a few days. I am unemployed and cannot afford to renew. I had created several playlists From Shazam, a...
  • Nico
  • Community Legend
  • 1840 Views
  • 1 replies
  • 0 likes
  • Music
  • 1840 Views
  • 1 replies
  • 0 likes

keeps redirecting to Enable player in your browser

Operating System(Ubuntu 18.04.1 LTS) My Question or Issue After login i get redirected to https://open.spotify.com/browse/featured and am being asked to enable "Allow site to play protected content" which is already enabled in my chrome and it is not...

  • Casual Listener
  •   Operating System (Ubuntu 18.04.1 LTS)   My Question or Issue  After login i get redirected to https://open.spotify.com/browse/featured and am being asked to enable "Allow s...
  • Nico
  • Community Legend
  • 2736 Views
  • 6 replies
  • 4 likes
  • Other
  • 2736 Views
  • 6 replies
  • 4 likes

Massive Lockout

PlanFree & PremiumCountry PolandDeviceIn my case laptopOperating SystemWindows 10 My Question or IssueToday i was out of the university with a bunch of friends that we were hearing spotify as premium and free, first wile someone was hearing music for...

  • Newbie
  • Plan Free & Premium Country  Poland Device In my case laptop Operating System Windows 10   My Question or Issue Today i was out of the university with a bunch of friends that ...
  • rekle
  • Roadie
  • 241 Views
  • 1 replies
  • 1 likes
  • Connect
    Other
  • 241 Views
  • 1 replies
  • 1 likes

Tracks suddenly greyed out?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 7 My Question or Issue Why are the bonus tracks on Shine A Light by the Rolling Stones (and the album intro + encores) greyed out? I was able to listen to them fine earlier this evening/before.

  • Casual Listener
  • Plan Premium Country Canada Device PC Operating System Windows 7   My Question or Issue  Why are the bonus tracks on Shine A Light by the Rolling Stones (and the album intro + enc...
  • Nico
  • Community Legend
  • 520 Views
  • 7 replies
  • 0 likes
  • Other
  • 520 Views
  • 7 replies
  • 0 likes

Solved!! how do you delete multiple songs at once?

PlanFreeCountry U.S.DevicePCOperating SystemWindows 10My Question or Issue how do you delete multiple songs at once in a playlist? been trying for a few weeks and can't figure it out

  • Regular
  •   Plan Free Country  U.S. Device PC Operating System Windows 10 My Question or Issue  how do you delete multiple songs at once in a playlist? been trying for a few weeks and ...
  • Nico
  • Community Legend
  • 30858 Views
  • 1 replies
  • 1 likes
  • Music
    Other
  • 30858 Views
  • 1 replies
  • 1 likes

playlist

 how can I migrate playlists from other streaming services to spotify 

  • Newbie
  •   how can I migrate playlists from other streaming services to spotify  
  • Nico
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Music
  • 217 Views
  • 1 replies
  • 0 likes

Spotify restarting on LG UJ701V

PlanPremiumCountryRO DeviceLG webOS TV UJ701VOperating System04.70.85 My Question or Issue Spotify restarts randomly when playing.Usually it happens at the end of a song, so instead of jumping to the next song Spotify restarts (Spotify logo appears, ...

  • Casual Listener
  • Plan Premium Country RO  Device LG webOS TV UJ701V Operating System 04.70.85   My Question or Issue  Spotify restarts randomly when playing. Usually it happens at the end of...
  • Nico
  • Community Legend
  • 742 Views
  • 3 replies
  • 0 likes
  • Other
  • 742 Views
  • 3 replies
  • 0 likes

Removing devices from Spotify

I have a premium plan in the U.S. I showed a friend spotify on their Alexa account and signed into my spotify for them over dinner one night. Now, all of their Amazon Echos show up in my "listen on" selection. I removed the Amazon Alexa app from my "...

  • Casual Listener
  • I have a premium plan in the U.S.   I showed a friend spotify on their Alexa account and signed into my spotify for them over dinner one night. Now, all of their Amazon Echos show up in my "li...
  • Nico
  • Community Legend
  • 672 Views
  • 2 replies
  • 0 likes
  • Other
  • 672 Views
  • 2 replies
  • 0 likes

No Daily Mix on Samsung Smart TV

Plan: PremiumCountry: Chile DeviceSamsung Smart TV - UE55MU6100 My Question or Issue:I use Spotify on a Samsung Smart TV but I cannot find the "Daily Mix" section on it. Is this on purporse, or is there something I am missing? Many thanks.

  • Casual Listener
  •   Plan: Premium Country: Chile   Device Samsung Smart TV - UE55MU6100   My Question or Issue: I use Spotify on a Samsung Smart TV but I cannot find the "Daily Mi...
  • Nico
  • Community Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 414 Views
  • 1 replies
  • 0 likes

Can't hear and add a song

Plan: PremiumCountry: Israel Devices: Nexus 6P\ Macbook Pro 15' 2012Operating Systems: Android 8.1\ MacOS High Sierra 10.13.6 My Question or Issue:Hi everyone, I'm new here and on Spotify, and just started to add and download my playlist. I've notice...

  • Newbie
  • Plan: Premium Country: Israel   Devices: Nexus 6P\ Macbook Pro 15' 2012 Operating Systems: Android 8.1\ MacOS High Sierra 10.13.6   My Question or Issue: Hi everyone, I'm new he...
  • Nico
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Music
  • 285 Views
  • 1 replies
  • 0 likes