My Shazam tracks not updating anymore

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My Shazam tracks not updating anymore

Nclsvh
Regular

Hi, 

 

I have linked my account with Facebook and shazam (shazam and facebook are also linked to each other). Although when I shazam new songs they do not show up in my playlist 'My Shazamed Tracks'. I don't know if they ever did (I just found the playlist this morning), but There are alot of songs in that playlist and the last one added is over 4 weeks ago (probably the time I linked shazam and spotify)...

 

Is there a way to refresh this or something? I would like to use this feature/

 

Thanks !

1 ACCEPTED SOLUTION
Solution!

Katerina
Moderator
Moderator

Hey there folks,

 

@serhiisol - thanks for sharing this here in the Community and welcome! 

 

We've currently reported this with our teams who are looking into it. For more info, we'd recommend adding your +VOTE and a comment with the requested details from the Status Update in this Ongoing Issue here.

 

@jerickson7211 - thanks for adding this info!

 

We'd also suggest taking a look at the same Ongoing Issue to find more updates regarding this on our end. We'll be sharing any further updates we have about this there, so make sure you've also subscribed to the thread as well to stay in the loop!

 

Hope this is helpful but don't hesitate to give us a shout if there's anything else we can help with.

 

Have a lovely day 🙂

KaterinaModerator
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46 Replies

Elena
Moderator
Moderator

Hey folks! 

 

Thanks for reporting this to us. We'll need a confirmation that you've tried the following steps so that we'd be able to forward this to the right team.

 

Can you check if:

  • Your phone's OS is up to date
  • It works better on another device
  • You can see Shazam in the list of apps here?

We'll also suggest reinstalling Shazam and confirming for us if it works well on its own?

 

We'll be on the lookout for your reply.

ElenaModerator
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rickschmoo
Casual Listener
Thanks for following up. I can confirm that:
1. Yes, iOS was up to date
2. Yes, I have authenticated Shazam through to Spotify (and
re-authenticated from scratch to see if that was the problem)
3. Yes, I have tried reinstalling Shazam

Ivan
Moderator
Moderator

Hey @rickschmoo,   

 

Thanks for posting - we’re here to help!          
 

Would you mind checking if you still observe the same after running a clean reinstall on your device? We recommend this steps since it's more thorough than a regular reinstall. 

 

Another thing we can suggest is logging in to your Spotify account on another device just to see if you experience the issue. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.   

 

Hope this helps. Let us know how it goes.   

IvanModerator
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rebel1558
Visitor

My playlist returned after I Shazamed a new track which was then added.

However, only 31 of my 79 tracks are on this new list.

 

How can I get the rest to populate without adding each one individually?

Is this a Spotify or Shazam issue?

 

I am using an Android and have run clean reinstalls on both programs.

 

Thank you for your help

Elena
Moderator
Moderator

Hey hey @rebel1558!

 

Thanks for reaching out to the Community on this.

 

Could you confirm for us that you have tried the steps listed in the ''Solution'' reply in this thread?

 

If this still doesn't do it for you, we'll need to know your phone's model and your OS version.

 

Keep us posted on this!

ElenaModerator
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SamarinaP
Newbie

You don’t even have to delete. All you have to do is disconnect from Spotify in the settings option in Shazam then reconnect again.

SebLapidus
Regular

Hi Nclsvh,

 

what worked for me was to delete the My Shazam Tracks playlist from my Spotify; then I unlinked Shazam from Spotify and re-linked them once more. It did create the playlist automatically and with all the tracks I've shazamed so far.

 

So, in steps:

 

1. Delete "My Shazam Tracks" playlist from your Spotify.

2. Open Shazam and go to "My Shazam" tab.

3. Tap the gear icon; this will take you to the settings.

4. In the setting it shall give you the option to disconnect Spotify from Shazam.

5. Tap the "Disconnect Spotify" button.

6. Connect once more to Spotify from Shazam.

 

Et voilá...

 

Hope this works for you as well.

Pochojoe
Newbie

I'm using Shazam version 13.28.0. It's not syncing my Shazam Tracks anymore. I bought the Shazam premium app years ago. Please help.**bleep**

Alex
Moderator
Moderator

Hi @Pochojoe,

 

As @Katerina mentioned above, there are currently some technical difficulties with syncing the Shazam playlist. Rest assured, the right folks are working on it. We can't give you an exact date when this is going to be resolved, but the best thing you can do is go to the Ongoing Issue thread and add your +Vote and subscribe. This way you'll get notified as soon as there is any development on the matter 🙂

 

Cheers.

AlexModerator
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daniprofe22
Casual Listener

still not working pls solve

Xenia
Moderator
Moderator

Hi @daniprofe22,

 

Thanks for reaching out about this.

 

As a first step, we suggest giving the solution here a try.

 

If the issue persists, as @Katerina mentioned above, there are currently some issues with syncing the Shazam playlist. Rest assured, the right folks are looking into it. Although we can't set an exact date for when this will be resolved, we recommend to take a look at the Ongoing Issue thread and add your +VOTE and subscribe.

 

We'll keep everyone up to speed in our ongoing issue thread - so check back there for more news.

XeniaModerator
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ekesaf
Casual Listener
previous recommendations not working

Alex
Moderator
Moderator

Hey there @ekesaf,

 

Could you also let us know the exact make and model of your phone, as well as the OS version and your Spotify version.

 

Thanks.

AlexModerator
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ekesaf
Casual Listener
iPhone 6s - model number MKR32LL/A - ver. 14.0.1and Spotify  ver 8.5.79.1024

Ver
Moderator
Moderator

Hey @ekesaf,

 

Thanks for keeping us posted 🙂

 

We tried but weren't able to replicate this issue. In most cases disconnecting and reconnecting the app should do the trick. When the add to button is still not visible, this can be caused by a track not being recognized by Spotify or having multiple versions. This can also happen when a track is not available on Spotify at the time.

 

Does the issue persists, when you log into your account on another device? That way we can check if it's an account-related issue. It's also a good idea to try with another network.

 

Keep us in the loop! We'll be right here if you have any questions.

VerModerator
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ekesaf
Casual Listener

Hi,

Thanks for your reply. This is not related with network because I've already tried with maybe 5-6 different network. 

And I am not sure related with device because ı tried with 2 cell phone and 2 coputer. 

also the mucis which shazam grabs are also in shazam. 

Mihail
Moderator
Moderator

Hey @ekesaf,

 

Thanks for getting back to us.

 

Could you please disconnect both apps from each other and reconnect them again? You can remove Shazam from your Spotify account here.

 

Afterwards, open Shazam, navigate to your Library,  click the gear to access Settings and tap DISCONNECT on Spotify. 

 

Lastly, quit both apps, restart your devices and open Shazam again to relink it to Spotify.

 

Hope this helps. Keep us posted on how it goes.  

MihailModerator
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PEMAD
Newbie
This resolved my problem! Somehow I had 2 Shazams approved so cleared both and resynced and boom! Everything is back

Jeremy
Moderator
Moderator

Hey @PEMAD,

 

Thank you for your post and confirmation. We're glad to hear that everything works as it should for you again.

 

If you have any questions we're always one reply away 🙂

 

Cheers!

JeremyModerator
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jerickson7211
Casual Listener

This has been a problem for years before 2017 when I posted my comment on  ‎2017-09-04 08:45 PM. Shazam had a page acknowledging the issue that was dated years before 2017 that seems to have been taken down since Apple acquired Shazam.

 

I've previously tried uninstalling/reinstalling both apps, upgrading my phone across multiple of the latest iOS releases (from 2014 - 2017), upgrading/changing my phone. It's clearly an issue with Shazam and how they interface with Spotify, as I've since back in 2017 switched to SoundHound and haven't had a single issue since 2017. It would be nice to have a working Shazam as it's built-in to Apple so thought I'd comment as I am confident this isn't a simple user error given I swapped everything and the only thing that worked is changing off Shazam.

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