Can't go online on any mobile OS!?

[tornsten]

Since a few weeks, we cannot get online with Spotify by any of our mobile phones in the family (iPhone, Android, WinPhone). It works just normal with the computers.

[Peter__]

Hey! Welcome to the community 🙂 

Has anything changed in the past few weeks, changes to you internet, or your router settings?

Peter

[tornsten]

Hi! No, and it is no difference if we use networks or mobile connections. We log in but we just stay offline. In my winphone I can't even write in the search field, but that's perhaps how it's like in Spotify when you are offline?

[Adam]

This is a bit basic but the Offline Mode setting on your phones isn't ticked/active is it?

[tornsten]

Nope, it's not ticked. //J

[Peter__]

Does a clean reinstallation of the app on the phones make any difference? 

Peter

[tornsten]

I reinstalled Spotify on my Winphone. After (trying to) login I got the message: "Login failed. You need a Premium Account (409)" But i do have that!?

[Peter__]

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@tornsten wrote:

I reinstalled Spotify on my Winphone. After (trying to) login I got the message: "Login failed. You need a Premium Account (409)" But i do have that!?

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Do you normally log in via Facebook or using a Spotify username and password?

Peter

[tornsten]

Always using a Spotify username and password. I think this look more like an account problem, i.e. that Spotify does not recognize me as a premium member anymore although we are paying monthly as usual!!??

[Peter__]

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@tornsten wrote:

Always using a Spotify username and password. I think this look more like an account problem, i.e. that Spotify does not recognize me as a premium member anymore although we are paying monthly as usual!!??

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Is your account definitely showing as premium on your subscription status on your online overview? 

Peter