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spotify ads not playing

spotify ads not playing

the ad screen shows and the bar is moving but no sound plays and it doesnt play the song after. i now have to reload or close the window to play the next song. what do i do?
1 Reply

Hey @julianne2_0,


Thank you for reaching out here in the Community.


In this case, we'd like to gather as much info as possible. Would you mind letting us know what troubleshooting you've tried so far? This'll help us avoid repeating steps.


We'd also need to know if this behavior persists on a different devices. Any additional details (such as your device's make, model and OS) will be very helpful as well. Sending us a quick video of how the issue looks like would come in handy as this way we can better understand what exactly is happening and help you further. 


We'll be keeping and eye out for your update. 

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