Family premium account

[Mariafert]

Hi! I'm trying to join my family's Spotify premium account but it keeps appearing the message "oops, something went wrong" after I complete all the information regarding the account. Can you please let me know what is wrong with my account? Thank you!

[MonicaM_Bogota]

Hi, @Mariafert!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.