Premium Spotify says I’m in the wrong country, but my country is USA

[Tcedarleaf]

Spotify says I’m in the wrong country, but my country is USA in account and that’s where I am. I am on a family premium account. Why is it not letting me listen to music and thinks I’m in a different country? I haven’t recently traveled either.

[AlejaR]

Hey there @Tcedarleaf, 

Thanks for posting in the Community and welcome.

In this case, in order to better understand what you kindly mentioned, we'd like to gather additional info:

• Does this happen across all your devices?
• Please send us the make/model and OS of the affected device(s).
• Please send us a screenshot of the error you see. Be aware this is a public space, so please don't share any personal info in the screenshot you'll send us.
• Did you notice if this started to happen after a specific event, such as an OS update?

Keep us in the loop!