I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so that she can listen to her own music when she wants it but I don’t seem to be able to get her set up as a separate user, despite following all the instructions of inviting her as a member etc. We have seen codes associated with her becoming a family member but at no point in the process are we prompted to use this code. As a result, we are going around in circles and getting very frustrated. It feels like we were actually better off with the previous arrangement but are now paying more for the privilege! I asked my wife to uninstall the Spotify app on her Samsung S7 phone, whilst I sent yet another invitation from my iPhone 6, all without any success. Can anyone from the Spotify community help?
Thanks in anticipation.