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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134186 Views
  • 32 replies
  • 8 likes
  • 134186 Views
  • 32 replies
  • 8 likes

Premium Family Subscription

My family is basically a recomposed family and we all live in diffrent places and all see each other during the holidays. When I got the premium family plan in France my idea was to also give it to my step sisters and brothers but they weren't with m...

  • Casual Listener
  • My family is basically a recomposed family and we all live in diffrent places and all see each other during the holidays. When I got the premium family plan in France my idea was to also give it to m...
  • Maxim
  • Spotify Star
  • 319 Views
  • 3 replies
  • 0 likes
  • 319 Views
  • 3 replies
  • 0 likes

Seeing and hearing ads on Spotify Family account

I am seeing and hearing ads as a subscribed family member on my wife's account. It's my understanding that this is still considered a premium account which would mean no ads. Any insight?

  • Visitor
  • I am seeing and hearing ads as a subscribed family member on my wife's account. It's my understanding that this is still considered a premium account which would mean no ads. Any insight?
  • Bittencourt
  • Spotify Star
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problems with family account

PlanFree/PremiumCountryPortugal DeviceOP2Operating SystemAndroid Oreo, Windows 10 My Question or Issue Hello,Some time I subscribe Account Family,In this last renewal I became Premium only, without having requested the change.Can you help me figure o...

  • Casual Listener
  • Plan Free/Premium Country Portugal   Device OP2 Operating System Android Oreo, Windows 10   My Question or Issue  Hello, Some time I subscribe Account Family, In t...
  • Katerina
  • Spotify Legend
  • 711 Views
  • 3 replies
  • 0 likes
  • 711 Views
  • 3 replies
  • 0 likes

Superuser Contribution Created new family plan

Hello, I was previously on my roommate's family plan, but I've since moved and I just today started my own plan. I've shared the plan with two people, and they've been able to use Spotify just fine.However, I was never asked for my address. I'm worri...

  • Newbie
  •   Hello,     I was previously on my roommate's family plan, but I've since moved and I just today started my own plan. I've shared the plan with two people, and they've been able t...
  • Jemi
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 1 likes
  • Premium
  • 291 Views
  • 1 replies
  • 1 likes

Superuser Contribution 12 month error

Country TurkeyDevicePc, PS4, Sony Xperia My Question or Issue I made family account first month was good but second all members have kicked automatically. I tried to send family invite again but causes an arror. I looked frequently asked questions an...

  • Casual Listener
  • Country  Turkey Device Pc, PS4, Sony Xperia   My Question or Issue  I made family account first month was good but second all members have kicked automatically. I tried to send family...
  • Katerina
  • Spotify Legend
  • 1151 Views
  • 3 replies
  • 0 likes
  • Other
  • 1151 Views
  • 3 replies
  • 0 likes

Superuser Contribution My children haven't received email

PlanfamilyCountry EnglandDeviceiphone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I joined family yesterday. My son has received an d set up his account. My other son has not received email. My daughter has received ...

  • Newbie
  • Plan family Country  England Device iphone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I joined family yesterday. My son has r...
  • JulianA_Bogota
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan shared

PlanPremiumCountry DeviceiPhonesOperating SystemiOS10 My Question or Issue I have a family premium account where all 4 of us benefit from spotify premium. Mine and my dad's accounts keep getting mixed though and our playlists are not separate. Even t...

  • Newbie
  • Plan Premium Country   Device iPhones Operating System iOS10   My Question or Issue  I have a family premium account where all 4 of us benefit from spotify premium. Mine a...
  • JulianA_Bogota
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

My wife can't join the family account

PlanFamily PremiumCountry France DeviceiPhone XOperating SystemiOS 11 My Question or Issue My wife use a different laptop but Spotify says she can't join my subscription. I don't understand what is wrong. It has been months we would like to solve thi...

  • Casual Listener
  • Plan Family Premium Country  France  Device iPhone X Operating System iOS 11   My Question or Issue  My wife use a different laptop but Spotify says she can't join my s...
  • Billy-J
  • Spotify Star
  • 507 Views
  • 3 replies
  • 0 likes
  • Family Invites
  • 507 Views
  • 3 replies
  • 0 likes

Spotify family redeem token page doesn't show

I have a problem with accepting my spotify family request.The following thing is what it is supposed to do:'' If you already have a Free or Spotify.com-created Premium account: the “Redeem token” web page will open in your browser with a long redeem ...

  • Newbie
  • I have a problem with accepting my spotify family request. The following thing is what it is supposed to do: '' If you already have a Free or Spotify.com-created Premium account: the “R...
  • Luke
  • Spotify Star
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Spotify Family Problem

I have the spotify family and I cant add my sister on the plan, someone could help me? I put her email to invite her e she doesnt recive any email... I dont know what is wrong.

  • Newbie
  • I have the spotify family and I cant add my sister on the plan, someone could help me? I put her email to invite her e she doesnt recive any email... I dont know what is wrong. 
  • Luke
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Aktif olmayan hesap ve ucret alimi

Merhaba;23.10.2017, 26.10.2017 ve 27.10.2017(x2) tarihlerinde olmak uzere toplam 4 kere hesabimdan spotify tarafindan 6,99TL’lik(toplam 26,96TL) ucret cekilmis. Ogrenci oldugum onaylanmadigi icin hesabim suanda aktifte degil. Bu cekilen ucretlerin he...

  • Visitor
  • Merhaba; 23.10.2017, 26.10.2017 ve 27.10.2017(x2) tarihlerinde olmak uzere toplam 4 kere hesabimdan spotify tarafindan 6,99TL’lik(toplam 26,96TL) ucret cekilmis. Ogrenci oldugum onaylanmadigi icin h...
  • Luke
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Family premium

I have upgraded to family premium and have tried to sign up members. They can get the invite code but can't find where to log in. When they try it comes up with my home page. Any ideas?

  • Newbie
  • I have upgraded to family premium and have tried to sign up members.  They can get the invite code but can't find where to log in.  When they try it comes up with my home page.  Any ideas?
  • Luke
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Error plan premium familiar

PlanPremium Familiar.Country SpainDeviceHuawei P10, Huawei P20, PRO Macbook Pro)Operating System(iOS 10, Android Oreo.) My Question or IssueBuenos días,Desde hace unas semanas he tenido problemas con la cuenta familiar de Spotify de mi pareja, con la...

  • Visitor
  •   Plan Premium Familiar. Country  Spain Device Huawei P10, Huawei P20, PRO Macbook Pro) Operating System (iOS 10, Android Oreo.)   My Question or Issue Buenos días, De...
  • 98srj40eev9o6ph
  • Casual Listener
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Premium disabled

PlanFreeCountry PolandDeviceallOperating Systemall My Question or IssueFamily premium account are disabled. Any member of my spotify family has free account from today. Subscription was paid as usual. I would be grateful for fixing this problem.

  • Newbie
  • Plan Free Country  Poland Device all Operating System all   My Question or Issue Family premium account are disabled. Any member of my spotify family has free account from today....
  • Billy-J
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Moved?!

We just cancelled our Premium account because it would not recognize my husband as part of our family on the plan after we moved to Germany from the US (military). We were told we needed to cancel our US account and open a new one in Germany. Is ther...

  • Newbie
  • We just cancelled our Premium account because it would not recognize my husband as part of our family on the plan after we moved to Germany from the US (military).  We were told we needed to c...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Help with Premium
  • 341 Views
  • 1 replies
  • 0 likes

Cannot change my address

I’m sharing Spotify with my sister, she is the holder of the plan.i didn’t see I had received an email asking to update my address so I could keep on sharing the account, and now I cannot play my songs anymore. How do I update my address? The link in...

  • Newbie
  • I’m sharing Spotify with my sister, she is the holder of the plan. i didn’t see I had received an email asking to update my address so I could keep on sharing the account, and now I cannot play my s...
  • Luke
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Error on Spotify Premium Family

I sent an invite to my daughter. She received an error that reads: "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work ask the plan owner to send another invite." My daughter tried to a...

  • Newbie
  • I sent an invite to my daughter.  She received an error that reads: "Unable to join this Family plan.  Try again by clicking the ACCEPT INVITE button in your email.  If that doesn't w...
  • Luke
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

spotify family plan house address

Hi there, one of the member of the family has put the wrong address. Now he is not in my family anymore. If i try to invite him again to put the correct address the access is denied anyway. How can we solve this issue? Planfamily Country italy Device...

  • Newbie
  • Hi there, one of the member of the family has put the wrong address. Now he is not in my family anymore. If i try to invite him again to put the correct address the access is denied anyway. How can w...
  • Jose_M
  • Spotify Star
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My husband is not allowed to join our family spotify

Hey, For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening? Last month I've run a test and joined myself with different email to m...

  • Newbie
  • Hey,   For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening?   L...
  • Daisy
  • Spotify Legend
  • 1642 Views
  • 6 replies
  • 0 likes
  • Family premium account
  • 1642 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: Updated my premium account to family plan and was charged but my account hasn’t changed

I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so that she can listen to her own music when she wants it b...

  • Casual Listener
  • I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so t...
  • jimharley
  • Casual Listener
  • 604 Views
  • 2 replies
  • 0 likes
  • 604 Views
  • 2 replies
  • 0 likes