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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72847 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88443 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70142 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203278 Views
265 replies
33 likes
Kann man von Spotify Premium auf Spotify Family wechseln wenn Premium noch 6 Monate läuft? Is it possible to switch from Spotify Premium to Spotify Family if Premium abo still works 6 months?
Kann man von Spotify Premium auf Spotify Family wechseln wenn Premium noch 6 Monate läuft? Is it possible to switch from Spotify Premium to Spotify Family if Premium abo still works 6 months?
Spotify Star
644 Views
1 replies
0 likes
PlanFreeCountryGermany DeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or IssueI created a premium family account. My girlfriend was able to join. But my father,who also live here in the same place can't. I send him an invitation,but h...
Plan Free Country Germany Device Huawei P20 lite Operating System Android 8.0.0 My Question or Issue I created a premium family account. My girlfriend was able to join. But m...
Spotify Legend
307 Views
1 replies
0 likes
PlanFree/PremiumCountryGermanyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHallo, Ich habe ein Familien-Abo erstellt und alle eingeladen. Einen Monat hat das auch funktioniert, aber auf einmal wurden alle aus dem Konto ...
Plan Free/Premium Country Germany Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hallo, Ich habe ein Familien-Abo erstellt und alle eingelade...
Spotify Legend
992 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceMultiple Google Homes My Question or IssueWe have 6 Google Homes (each room). We have Spotify Premium Family plan. How do we set it up so we can play different songs on multiple Google Homes easily?---Netflix is easy; I ...
Plan Premium Country Canada Device Multiple Google Homes My Question or Issue We have 6 Google Homes (each room). We have Spotify Premium Family plan. How do we set i...
Spotify Legend
580 Views
1 replies
1 likes
Plan: PremiumCountry:USAI'm a premium member with a family plan and several of the public playlists do not show in searches for other family members. TEXTING A LINK IS NOT AN OPTION HEREI'm using one of the licenses to have an independant playlist on...
Plan: Premium Country:USA I'm a premium member with a family plan and several of the public playlists do not show in searches for other family members. TEXTING A LINK IS NOT AN O...
Spotify Legend
316 Views
1 replies
0 likes
Hace aproximadamente un mes nuestra familia de 4 se unió al plan familiar de spotify. Todos vivimos y estamos emparonados en Benavente, Zamora (ESPAÑA), sin embargo por motivos profesionales y de estudios viajamos con frecuencia a Madrid, Santander y...
Hace aproximadamente un mes nuestra familia de 4 se unió al plan familiar de spotify. Todos vivimos y estamos emparonados en Benavente, Zamora (ESPAÑA), sin embargo por motivos profesionales y de est...
Spotify Star
549 Views
1 replies
0 likes
PlanPremiumCountryUSMy Question or IssueThe original owner of the family plan seems to have deleted their account. How do I make sure everyone that was in the plan cancels and we aren't billed. The hope is to open a new family plan on a different acc...
Plan Premium Country US My Question or Issue The original owner of the family plan seems to have deleted their account. How do I make sure everyone that was in the plan cancels and we aren't b...
Spotify Star
381 Views
1 replies
0 likes
PlanPremiumCountryFranceDevice(iPad, Oneplus 5, MSI GP63)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have recently purchased a Premium Family Account with Spotify and I am having issues adding my roomates. Once m...
...remium Family Account with Spotify and I am having issues adding my roomates. Once my invitation is sent, they can't successfully accept the invite, they are redirected to the spotify subscription page b...
Spotify Star
481 Views
1 replies
0 likes
PlanFamily PremiumCountryUK My Question or IssueI've just invited a new member of my family as part of the premium family package and although it says invite has been sent, it is not being received. I have tried resend a few times. Also I have sucees...
Plan Family Premium Country UK My Question or Issue I've just invited a new member of my family as part of the premium family package and although it says invite has been sent, i...
Casual Listener
461 Views
4 replies
0 likes
Help, please! I signed up to family premium today. We have 3 echos and two iPhones. I had the impression I could play music on all devices however if I play music on one then try music on another device the first device cuts off. What do I need to do...
Help, please! I signed up to family premium today. We have 3 echos and two iPhones. I had the impression I could play music on all devices however if I play music on one t...
Regular
676 Views
4 replies
0 likes
HelloI think I entered a wrong postal code. It has a 57 in it but I think I typed 75. Can I check it somehow if not edit or ask one of the staff to edit it for me?
Hello I think I entered a wrong postal code. It has a 57 in it but I think I typed 75. Can I check it somehow if not edit or ask one of the staff to edit it for me?
Spotify Legend
565 Views
3 replies
0 likes
Plan: PremiumCountry:Canada My Question or Issuei upgraded to Spotify premium family, but when I send the invite to my family members to join the plan, it does not send. The addresses are correct. Nothing in junk mail. Seems to be a common issue peop...
Plan: Premium Country:Canada My Question or Issue i upgraded to Spotify premium family, but when I send the invite to my family members to join the plan, it does not send. The a...
Roadie
318 Views
1 replies
0 likes
I've been added to a Family account by my father, but when I click on the link he sent me on my email, I insert my address (which is the same as my dad's) and it says that I cannot be part of the Family. The same thing is happening to my sister.
I've been added to a Family account by my father, but when I click on the link he sent me on my email, I insert my address (which is the same as my dad's) and it says that I cannot be part of the Family...
Spotify Star
414 Views
1 replies
1 likes
Okay, so I was in a family plan and there was a month that we forgot to pay the fee. We all got kicked out but my sister followed the steps and created a new family plan. Everyone except me can join. It's so strange. All it says is "You're unable to ...
Okay, so I was in a family plan and there was a month that we forgot to pay the fee. We all got kicked out but my sister followed the steps and created a new family plan. Everyone except me can join....
Spotify Star
550 Views
1 replies
0 likes
My Question or IssueI currently have a student subscription but want to upgrade to the Spotify family plan for me, my mum and dad. If I did this would I be able to claim the free google home mini?
My Question or Issue I currently have a student subscription but want to upgrade to the Spotify family plan for me, my mum and dad. If I did this would I be able to claim the free google h...
Roadie
631 Views
1 replies
0 likes
Tengo un problema con el plan familiar, mi novia y yo vivimos juntos pero por alguna razon su cuenta no puede ser agregada nuevamente al plan familiar. DeviceOne plus 5 y Iphone 7
Tengo un problema con el plan familiar, mi novia y yo vivimos juntos pero por alguna razon su cuenta no puede ser agregada nuevamente al plan familiar. Device One plus 5 y Iphone 7 &...
Composer
365 Views
1 replies
0 likes
PlanPremium FamilyCountryAustralia DeviceN/AOperating SystemN/A My Question or IssueThere are 5 in my family with 4 of them students (university, tafe and high school) - is there any discount for them available under family? Also one of them only sta...
Plan Premium Family Country Australia Device N/A Operating System N/A My Question or Issue There are 5 in my family with 4 of them students (university, tafe and high s...
Composer
312 Views
1 replies
0 likes
I subscriped to spotify family 1 month ago. But today it says unable to process payment and all family's invitations are gone while my credit balnce is actually more than enough for the payment. I understand that sometimes it's hard to process the pa...
I subscriped to spotify family 1 month ago. But today it says unable to process payment and all family's invitations are gone while my credit balnce is actually more than enough for the payment. I u...
Spotify Legend
338 Views
1 replies
0 likes
PlanPremium for FamilyCountryUkDeviceSamsung A5Operating SystemWindows 10 My Question or IssueA band I'm following releases a new song today and it's not in my Release Radar playlist. Is this an ongoing issue? Do Spotify techies know about this? Than...
Plan Premium for Family Country Uk Device Samsung A5 Operating System Windows 10 My Question or Issue A band I'm following releases a new song today and it's not in my Release R...
Casual Listener
567 Views
2 replies
0 likes
Just wondering if anyone knows if with the family premium account you can play music on more than one device? For example me and my brother have a family account - but two seperate profiles - so can i play my music at the same time as him playing his...
Just wondering if anyone knows if with the family premium account you can play music on more than one device? For example me and my brother have a family account - but two seperate p...
Composer
423 Views
1 replies
0 likes
