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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140646 Views
  • 32 replies
  • 8 likes
  • 140646 Views
  • 32 replies
  • 8 likes

Can't register a account for my daughter?

PlanFree/PremiumCountry SwedenDeviceMacbook air 2018 with latest iOSOperating System My Question or Issue I have Spotify Premium and a family account.. My wife and other daughter have gotten invitation from me earlier and everything worked fine. But ...

  • Regular
  • Plan Free/Premium Country  Sweden Device Macbook air 2018 with latest iOS Operating System     My Question or Issue  I have Spotify Premium and a family account..&n...
  • Billy-J
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • Account
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium fam errases my family members every month

It is the second time that this has happened to me, I run the Premium Fam account for my family, and everytime the payment goes thru it automatically errases every family member I have there. Is there a solution for this?

  • Newbie
  • It is the second time that this has happened to me, I run the Premium Fam account for my family, and everytime the payment goes thru it automatically errases every family member I have there. Is t...
  • Katerina
  • Spotify Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • Fam Prem
    Payment
    premium. Help
  • 679 Views
  • 1 replies
  • 0 likes

Superuser Contribution My members cannot join Spotify Premium Family

Plan PREMIUM FAMILYCountry (PH) Device(iPhone 6s)Operating System(iOS 11) My Question or Issue Hello! Have noticed a concern regarding your monthly renewal for Spotify Premium Family. It seems that I (the owner) checked my family and all 5 of them we...

  • Visitor
  • Plan PREMIUM FAMILY Country (PH)   Device (iPhone 6s) Operating System (iOS 11)   My Question or Issue  Hello! Have noticed a concern regarding your monthly renewal for S...
  • Katerina
  • Spotify Legend
  • 773 Views
  • 1 replies
  • 1 likes
  • Other
  • 773 Views
  • 1 replies
  • 1 likes

Superuser Contribution bloqueo en la cuenta premium familiar

Planfamiliar PremiumPaís Colombia Mi pregunta o problema Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta

  • Casual Listener
  •   Plan familiar Premium País  Colombia   Mi pregunta o problema  Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ...
  • Katerina
  • Spotify Legend
  • 815 Views
  • 1 replies
  • 0 likes
  • Familiar
    Premium
  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme Alındığı Halde Premium olmadım

İki kere ödeme alındığı halde premium olmadım, sürekli hesabı yükseltmem gerektiğini söyleniyorçPlanFree/PremiumCountry TurkeyDevice(iPhone 6s)Operating System(iOS 10) My Question or Issue

  • Newbie
  • İki kere ödeme alındığı halde premium olmadım, sürekli hesabı yükseltmem gerektiğini söyleniyorç Plan Free/Premium Country  Turkey Device (iPhone 6s) Operating System (iOS 10)   M...
  • Katerina
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • Hata
    Student
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aile için Premium Ana Hesap Değişme Sorunu

Ben 6 aya yakındır aile için premium üyeliği kullanıyordum. Aile üyelerimizden ana hesaba sahip kişi çıkmak istedi bizde dağıldık. Fakat aynı kişiler ile başka bir aile için premium hesabına giremiyorum.

  • Visitor
  • Ben 6 aya yakındır aile için premium üyeliği kullanıyordum. Aile üyelerimizden ana hesaba sahip kişi çıkmak istedi bizde dağıldık. Fakat aynı kişiler ile başka bir aile için premium hesabına giremiyo...
  • Katerina
  • Spotify Legend
  • 2706 Views
  • 1 replies
  • 0 likes
  • aile
    Aile için premium hata
    sorun
    üyelik
  • 2706 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription

I am currently trying to join a family subscription plan but it is not allowing me to do so. I live in the same address and it is still not allowing me to join. I was previously in the plan, but it suddenly switched me back to a free subscription. Th...

  • Newbie
  •     I am currently trying to join a family subscription plan but it is not allowing me to do so. I live in the same address and it is still not allowing me to join. I was previously in t...
  • Katerina
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Can to family members use Spotify at the same time?

PlanPremium for familyCountryNorwayOperating System(iOS 10, Windows 10,etc.) My Question or IssueI realized the policy of Spotify that is limiting to only one device to play music at the same time even if I signed the family-plan. It bothers me a lot...

  • Newbie
  •     Plan Premium for family Country Norway Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I realized the policy of Spotify that is limiting to only one d...
  • Jose_M
  • Spotify Star
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
  • 1 replies
  • 1 likes

Spotify family premium account for family member who living in different city

Greeting from Turkey, Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in different city. I checked spotify family rules but the conditions are inc...

  • Casual Listener
  •   Greeting from Turkey,   Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in d...
  • Jose_M
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • Premium
    Spotify family
  • 441 Views
  • 1 replies
  • 0 likes

Quero migrar mas ja houve debito

Oi. Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero saber se eu cancelar o universitário terei estorno do valor d...

  • Casual Listener
  • Oi.  Seguinte, tenho o plano universitário mas quero ir pro familiar, mas quando recebi o convite pro familiar no mesmo dia houve debito da taxa do universitário em minha conta. Então quero sab...
  • Bittencourt
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Student
  • 287 Views
  • 1 replies
  • 0 likes

Spotify just kicked my wife out of my family plan.

Hi there. I got my Premium account for family a while ago but Spotify just kicked my wife out of my account. In the email that came from spotify says "you must live at the same adress". But the thing is, our surnames are the same, our legal address i...

  • Newbie
  • Hi there. I got my Premium account for family a while ago but Spotify just kicked my wife out of my account. In the email that came from spotify says "you must live at the same adress". But t...
  • Loxer
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t join Spotify Family

I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed again and sent me another invite. - tried logging in it showed that ^ (...

189BBC7D-5398-4C0D-A376-79006BBC19D2.jpeg
  • Newbie
  •   I log in my Spotify account through facebook and I was able to join Spotify family before through invite then it got logged out because my family forgot to pay. So they suscribed a...
  • Guido
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicked my father out of my Family Plan

PlanPremiumCountry TurkeyOperating SystemWindows10 and Android something My Question or Issue Hi there. I got my Premium for family a while ago when I was out of the country so I asked a friend to help me get the account. I am using my family plan wi...

  • Casual Listener
  • Plan Premium Country  Turkey Operating System Windows10 and Android something   My Question or Issue  Hi there. I got my Premium for family a while ago when I was out of the c...
  • Guido
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicked out my members

today I paid for the Spotify premium and all my members are kicked out of the subscription. everyone had the same address, everything was fine. help, what to do?PlanPremium Family

  • Newbie
  • today I paid for the Spotify premium and all my members are kicked out of the subscription. everyone had the same address, everything was fine. help, what to do? Plan Premium Family
  • Guido
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Spotify Family really worth it?

I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. So, what's happening? Spotify wants that everytime w...

  • Casual Listener
  • I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. S...
  • Jose_M
  • Spotify Star
  • 1631 Views
  • 1 replies
  • 0 likes
  • Spotify family
    tos
  • 1631 Views
  • 1 replies
  • 0 likes

Nevermind, I messed up. Please delete.

PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 8, iPad, internetOperating System(iOS 10, Android Oreo, Windows 10) My Question or IssueAccording to my credit card hold, I am being charged for my Student Premium, which I applied payment for back o...

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy Note 8, iPad, internet Operating System (iOS 10, Android Oreo, Windows 10)   My Question or Issue According to my credit ca...
  • Jose_M
  • Spotify Star
  • 263 Views
  • 1 replies
  • 1 likes
  • Student
  • 263 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family plan can't enter invite code

PlanPremium for FamilyCountry CanadaDeviceiPhone 5SOperating SystemiOS 11.4 My Question or IssueMy son has received the email inviting him to the family plan, but when following the two links (visit this page; accept invitation) it requires him to lo...

  • Newbie
  • Plan Premium for Family Country  Canada Device iPhone 5S Operating System iOS 11.4   My Question or Issue My son has received the email inviting him to the family plan, but when f...
  • Peter
  • Spotify Legend
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use family invite code

This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I click on the 'Accept Invitation' link and then immediately sent to my...

  • Newbie
  •   This is giving me a freaking headache! So, I've been trying to use the family invite code after my boyfriend sent one to me. (why he went with this plan is beyond me, but he did) I c...
  • Peter
  • Spotify Legend
  • 433 Views
  • 2 replies
  • 2 likes
  • 433 Views
  • 2 replies
  • 2 likes

Superuser Contribution Can't invite anyone to my premium for family

PlanPremiumCountryBrazil DeviceIphone 6sOperating SystemiOS 11 My Question or Issue I can't invite my family for the premium. It's not asking for my address and in my personal info it doesn't say anything.

  • Visitor
  • Plan Premium Country Brazil  Device Iphone 6s Operating System iOS 11  My Question or Issue  I can't invite my family for the premium. It's not asking for my address and in m...
  • Daisy
  • Spotify Legend
  • 563 Views
  • 5 replies
  • 0 likes
  • 563 Views
  • 5 replies
  • 0 likes

Family account

hi I’m new with Spotify. I would like to used the same account for me my daughter and my brother. I didn’t bought jet premium account since I’m not sure if this family account will work for my brother. So I’m in Switzerland and my brother in Poland a...

  • Newbie
  • hi I’m new with Spotify. I would like to used the same account for me my daughter and my brother. I didn’t bought jet premium account since I’m not sure if this family account will work for my b...
  • Maxim
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • Two countries
  • 386 Views
  • 1 replies
  • 0 likes