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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20367 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179546 Views
32 replies
9 likes
PlanFree/PremiumCountry denmarkDeviceComputer Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hey there i wanna remove the owner of the famyli pack cus me and my fammily has no longere the acces to that account so i want ...
Plan Free/Premium Country denmark Device Computer Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hey there i wanna remove the ow...
Community Legend
354 Views
1 replies
0 likes
Probably posting in wrong subject, but here goes........So, got my daughter a premium account a while back. At that time I just hed her sign-on to her (free) account and I then set-up the payments to go to my credit card. Now I want to set-up a famil...
...ayments to go to my credit card. Now I want to set-up a family premium account thru my account (which is a boring free account, sigh...) and of course add her to it. $14.99, right? So, s...
Community Legend
479 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceIPADOperating SystemiOS My Question or IssueMy wife has a free subscription and I have premium. I recently upgraded to premium for family and added my wife. However her account is still saying free - I thought that by addin...
Plan Premium Country UK Device IPAD Operating System iOS My Question or Issue My wife has a free subscription and I have premium. I recently upgraded to premium for family a...
Casual Listener
418 Views
2 replies
0 likes
PlanPremiumCountry ItalyDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upddated my account into Premium Family with my boyfriend, whi lives with me, last month but now Spotify said they cannot verify his ...
Plan Premium Country Italy Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upddated my account into Premium Family w...
Casual Listener
629 Views
2 replies
0 likes
PlanFamily Premium Country USADeviceIphone 6s plus Operating SystemiOS 10 My Question or Issue I am trying to add a family member to my family premium account and when I send him the email with the invitation it tells him he is unable to join the fam...
Plan Family Premium Country USA Device Iphone 6s plus Operating System iOS 10 My Question or Issue I am trying to add a family member to my family p...
Casual Listener
460 Views
2 replies
1 likes
PlanPremiumCountryPhilippines DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue If i remove an account in family, can i add a different account?
Plan Premium Country Philippines Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue If i remove an account in family, can i add a d...
Casual Listener
475 Views
2 replies
0 likes
Over the last week or so I have tried to add a family member. I add the emaill and go the redeem code. When going to the email and pressing the box it takes me to the log in page or the credit card page. I have tried deleting the request and re-addin...
Over the last week or so I have tried to add a family member. I add the emaill and go the redeem code. When going to the email and pressing the box it takes me to the log in page or the credit card p...
Casual Listener
1009 Views
5 replies
0 likes
buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati della nuova carta ma non è successo nulla. Quindi ho...
buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati d...
Spotify Legend
883 Views
1 replies
0 likes
My Question or Issue So I upgraded from Premium to Family, then invited my wife and there was a code sent for her to join. But there were no prompts to enter said code. All of my accounts are still showing premium even though Spotify confirmed I am n...
My Question or Issue So I upgraded from Premium to Family, then invited my wife and there was a code sent for her to join. But there were no prompts to enter said code. All o...
Spotify Legend
702 Views
5 replies
0 likes
PlanPremiumCountry SpainDevicePC Windows 10 My Question or Issue Hey guys, I recently got a Familiar Premium account but not sure everything is working properly. The issue: there are albums, songs or artists, that when I press play the app does get s...
...iFi networks, ... no success. I wonder why this is happening from the very beginning, and not happening to the other Family users that suppose to have the same account settings that I do. &n...
Community Legend
682 Views
3 replies
0 likes
Plan PremiumCountry SpainDevice IrrelevantOperating System Irrelevant My Question or IssueI purchased a family plan, my family was added to it and now they're back to Free and they can't accept the new invites I send them. Please review what's the pr...
Plan Premium Country Spain Device Irrelevant Operating System Irrelevant My Question or Issue I purchased a family plan, my family was added to it and now they're back to Free and t...
Spotify Legend
1676 Views
11 replies
0 likes
PlanFree/Premium Family PlanCountry MalaysiaDeviceHuawei Nova 2i LiteOperating SystemAndroid Oreo My Question or Issue I have paid using a credit card from the PhillipinesMy home address including the rest of my family members is in MalaysiaI've sent...
Plan Free/Premium Family Plan Country Malaysia Device Huawei Nova 2i Lite Operating System Android Oreo My Question or Issue I have paid using a credit card from the P...
Spotify Star
684 Views
3 replies
0 likes
My Question or Issue this is hands down the most counter intuitive way to get help I've ever encountered. Now for my question. Why am I getting an add for Waze in my premium account? And yes, I've logged out, uninstalled and reinstalled. Just asking ...
My Question or Issue this is hands down the most counter intuitive way to get help I've ever encountered. Now for my question. Why am I getting an add for Waze in m...
Spotify Star
472 Views
3 replies
1 likes
PlanFamily PremiumCountryAustraliaDeviceSamsung S9+Operating SystemAndroid 9 My Question or Issue I have a Spotify Family Premium Subscription and the current Spotify app on my Android phone (Samsung S9+ with Android 9.0) but when I use Google Assist...
Plan Family Premium Country Australia Device Samsung S9+ Operating System Android 9 My Question or Issue I have a Spotify Family Premium Subscription and the current S...
Spotify Legend
2215 Views
2 replies
0 likes
PremiumTürkiye My Question or Issue Aile için premium davetiyesi gönderdim eşime ancak adres bilgileri doğr değil diye hata verip duruyor konunun çözümü rica ediyorum. lütfen gerekli yönlendirmeyi yapın.
Premium Türkiye My Question or Issue Aile için premium davetiyesi gönderdim eşime ancak adres bilgileri doğr değil diye hata verip duruyor konunun çözümü rica ediyoru...
Spotify Legend
470 Views
1 replies
0 likes
No me deja hacer un pago con tarjeta de debito para suscribirme a Spotify Familiar. Por qué?
No me deja hacer un pago con tarjeta de debito para suscribirme a Spotify Familiar. Por qué?
Spotify Legend
421 Views
1 replies
0 likes
PlanFree/PremiumCountryGermany DeviceSamsung S9Operating SystemAndroid My Question or Issue I tried to get into the Spotify family account of my brother ( same address and family name as my brother ) but I always get a notification, that I can't chan...
Plan Free/Premium Country Germany Device Samsung S9 Operating System Android My Question or Issue I tried to get into the Spotify family account of my brother ( s...
Spotify Star
403 Views
3 replies
0 likes
PlanPremium for family Country Hong Kong DeviceIphone 7Operating Systemios 12 My Question or Issue My family members were quited and deleted from the family plan. Invitations are sent to them again but they still unable to join the plan.
Plan Premium for family Country Hong Kong Device Iphone 7 Operating System ios 12 My Question or Issue My family members were quited and deleted from the family...
Spotify Star
256 Views
1 replies
0 likes
PlanPremium for Family CountryEngland My Question or Issue Hi, I've recently set up a family plan for me, my fiancée and a 3rd account that is purely attached to our Sonos speaker to stop music being paused when one of us is using their spotify accou...
Plan Premium for Family Country England My Question or Issue Hi, I've recently set up a family plan for me, my fiancée and a 3rd account that is p...
Spotify Star
527 Views
1 replies
0 likes
PlanFreeCountryLithuania DeviceiPhone 6, PCOperating SystemiOS, Windows 10 My Question or IssueSo I used to live in UK, and had a spotify premium, I came back to Lithuania to live with my friend and he have spotify family subscription. I canceled min...
...o Lithuania to live with my friend and he have spotify family subscription. I canceled mine's subscription and he invited me, but apparently my account says I'm still in UK, and I have to purchase p...
Spotify Legend
412 Views
1 replies
0 likes
