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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150313 Views
  • 32 replies
  • 9 likes
  • 150313 Views
  • 32 replies
  • 9 likes

Superuser Contribution Legally I should have access to my personal datas !

PlanFamilyCountry FranceDeviceiPhoneOperating SystemiOS 10 My Question or IssueYesterday, I just took a Spotify Family, so that my girlfriend, living with me, can get a premium version too. I saw that we cannot even view the pysical adress of any acc...

  • Newbie
  • Plan Family Country  France Device iPhone Operating System iOS 10   My Question or Issue Yesterday, I just took a Spotify Family, so that my girlfriend, living with me, can get a...
  • Katerina
  • Spotify Legend
  • 700 Views
  • 1 replies
  • 1 likes
  • 700 Views
  • 1 replies
  • 1 likes

How do I get a refund for Premium for Family

PlanPremium for FamilyCountryUSADeviceSamsung Galaxy S7 My Question or IssueI signed up for Premium and then upgraded to the Family plan to get the Google Home Mini, but I was charged $14.99 instead of the $0.99 3-month Premium trial. How do I get my...

  • Newbie
  • Plan Premium for Family Country USA Device Samsung Galaxy S7  My Question or Issue I signed up for Premium and then upgraded to the Family plan to get the Google Home Mini, but I was c...
  • Maxim
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

How can i see my address??

Hi, can someone help me please? I can't find my address in my account, cause i changed couple times where i live and i need to gibe my address to my parents for the account family? Where can i check it?

  • Newbie
  • Hi, can someone help me please? I can't find my address in my account, cause i changed couple times where i live and i need to gibe my address to my parents for the account family? Where can i c...
  • Jose_M
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

My friend is selling Spotify family Invite

PlanPremiumCountry GermanyDeviceAllOperating SystemAll My Question or Issue my friend sells Spotify Family invitation, it is punishable and you get a fine or account is blocked because its against the rules. What are the measures against those situat...

  • Newbie
  • Plan Premium Country  Germany Device All Operating System All   My Question or Issue   my friend sells Spotify Family invitation, it is punishable and you get a fine o...
  • Maxim
  • Spotify Star
  • 1056 Views
  • 1 replies
  • 0 likes
  • Other
  • 1056 Views
  • 1 replies
  • 0 likes

Going from Premium to Premium for Family in South Africa

Hi There, I am in South Africa and have a premium account. I want to upgrade / move to a family account however cant seem to find the info to do so. All links / pages I am directed to end in an error page 404 . Please can someone point me in the righ...

  • Newbie
  •   Hi There,    I am in South Africa and have a premium account. I want to upgrade / move to a family account however cant seem to find the info to do so. All links / pages I am d...
  • Maxim
  • Spotify Star
  • 1429 Views
  • 1 replies
  • 8 likes
  • Family premium account
    Premium
  • 1429 Views
  • 1 replies
  • 8 likes

pagamento realizado

em meu cartão esta como pago o meu plano familia, porem ate agora não liberou o acesso.

  • Newbie
  •   em meu cartão esta como pago o meu plano familia, porem ate agora não liberou o acesso. 
  • Bittencourt
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add to family plan and owner name not mine

PlanFamilyCountryUSA My IssueEverytime i try to invite my girlfriend to my family plan, it keeps giving her and error and also the owners name on the invite is not mine. Any help would be appreciated. As far as i know, no one else has access to my ac...

Screen Shot 2018-11-18 at 8.27.29 AM.png
  • Visitor
  • Plan Family Country USA     My Issue Everytime i try to invite my girlfriend to my family plan, it keeps giving her and error and also the owners name on the invite is not mine. A...
  • Guido
  • Spotify Legend
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to add my daughter's account to my Familiar Plan, but doesn't work

PlanPremiumCountryPeru My Question or IssueEverytime I try to invite my daughter, who lives with me, to my family plan, she try to accept the invitation but spotify mentions that it's not possible.Only my wife is already added. I'd like to know why m...

  • Newbie
  • Plan Premium Country Peru  My Question or Issue Everytime I try to invite my daughter, who lives with me, to my family plan, she try to accept the invitation but spotify mentions that i...
  • Jemi
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing from one family group to another

I was the "head" of my old family subscription, but I cancelled it, and got an invitation to our new family subscription. I cannot accept it, because the system wants me to renew my old one, but I just want to join the new family group. Is it a way t...

  • Newbie
  • I was the "head" of my old family subscription, but I cancelled it, and got an invitation to our new family subscription. I cannot accept it, because the system wants me to renew my old one, but I j...
  • Jemi
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Spotify Family Plan Last Name

PlanFamily PremiumCountry USADeviceiPhone XS MaxOperating SystemiOS 11 My Question or Issue I recently purchase a spotify family plan, and I wasn't sure if I was allowed to add my mom (who has a different last name), because spotify might be sus as t...

  • Newbie
  • Plan Family Premium Country  USA Device iPhone XS Max Operating System iOS 11   My Question or Issue  I recently purchase a spotify family plan, and I wasn't sure if I w...
  • Maxim
  • Spotify Star
  • 1316 Views
  • 1 replies
  • 0 likes
  • 1316 Views
  • 1 replies
  • 0 likes

fazladan ücret alındı

Aile paketiyle beraber daha sonradan bir premium ücreti daha çekildi ve geri iadesini istiyorum yardımcı olur musunuz? None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan PremiumC...

  • Newbie
  • Aile paketiyle beraber daha sonradan bir premium ücreti daha çekildi ve geri iadesini istiyorum yardımcı olur musunuz? None of the below information is required. However, the more you provide the eas...
  • Mantisentil
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Student to family account

So my family started a spotify family account. I personally have a student account, but want to switch my account from a student account to the family account. What should I do to keep all my playlists and songs, but not having to pay for the student...

  • Newbie
  •     So my family started a spotify family account. I personally have a student account, but want to switch my account from a student account to the family account. What should I do to k...
  • Maxim
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Student
  • 347 Views
  • 1 replies
  • 0 likes

Where is free Google mini for Spotify family ownerr

None of the below information is required. However, the moreMy Question or Issue I have a family plan, registered for a free Google mini, got the email, signed up to receive it, and nothing has come. When I nagivate back to the link and try to order ...

  • Casual Listener
  • None of the below information is required. However, the more My Question or Issue  I have a family plan, registered for a free Google mini, got the email, signed up to receive it, and n...
  • Maxim
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Google Mini
  • 433 Views
  • 1 replies
  • 0 likes

added premium trial member to my family plan

Plan - Premium Family plan Country - Canada My Question or Issue I switched from a Premium plan to a premium Family plan. My daughter had a Trial Premium plan. I invited her in and she accepted but her account settings still says Premium trial as her...

  • Casual Listener
  • Plan - Premium Family plan   Country - Canada       My Question or Issue   I switched from a Premium plan to a premium Family plan.   My daughter had a...
  • Billy-J
  • Spotify Star
  • 470 Views
  • 3 replies
  • 0 likes
  • Family Plan invite
  • 470 Views
  • 3 replies
  • 0 likes

Student and Family Subscriptions in Egypt

Hi,I'd like to know if student and family subscription will be available in Egypt any time soon.

  • Casual Listener
  • Hi, I'd like to know if student and family subscription will be available in Egypt any time soon.
  • Maxim
  • Spotify Star
  • 1761 Views
  • 1 replies
  • 7 likes
  • Egypt
    MENA
    Student
  • 1761 Views
  • 1 replies
  • 7 likes

Accepted Invite and redirected to subscription page

PlanPremiumCountry IrelandDevice(iPhone 6, Desk Top's)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Have upgrade to Premium family and when we accept invite, we are redirected to subscription and payment page and not a ...

  • Newbie
  • Plan Premium Country  Ireland Device (iPhone 6, Desk Top's) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Have upgrade to Premium family...
  • Agustin6
  • Composer
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Canceled Spotify Family Plan but still charged

I started a Spotify Family plan today (11/16/18) but realized that because we had recently moved back in June, that my existing address with Spotify wouldn't work anymore. I looked on the Spotify FAQ, which said you need to cancel current subscriptio...

  • Visitor
  • I started a Spotify Family plan today (11/16/18) but realized that because we had recently moved back in June, that my existing address with Spotify wouldn't work anymore. I looked on the S...
  • Billy-J
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked / Unknown Members Added for Google Home Mini Promotional Code

Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App? My Question and Issue: Sorry in advance for the long post with all the pictures however I feel they are necessary to fully ...

Capture_Spotify_Tweet1.JPG Capture_Spotify_Tweet2.JPG Capture_Spotify_Tweet3.JPG Capture_Spotify_Google Mini Now Available.jpg
  • Casual Listener
  • Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App?   My Question and Issue: Sorry in advance for t...
  • carmichael
  • Casual Listener
  • 2870 Views
  • 2 replies
  • 0 likes
  • Account
    fraud
    google
    Home
    Mini
    promo
  • 2870 Views
  • 2 replies
  • 0 likes

Superuser Contribution mail d'invitation non reçu

Bonjour, Je suis inscrit en abonnement premium, au moment d'inviter mon épouse elle ne reçoit aucun mail. Aucune trace de celui ci nul part, ni spam ni courrier indésirable. J'ai changé d'exploreur au cas ou, mais je ne pense pas que cela soit la cau...

  • Newbie
  •   Bonjour,    Je suis inscrit en abonnement premium, au moment d'inviter mon épouse elle ne reçoit aucun mail. Aucune trace de celui ci nul part, ni spam ni courrier indésirable. J'...
  • Peter
  • Spotify Legend
  • 1000 Views
  • 1 replies
  • 0 likes
  • 1000 Views
  • 1 replies
  • 0 likes

Signed up for the Family Plan for 30 days on 11/14 but premium ends on 12/4.

PlanPremiumCountry USDeviceSamsung Galaxy S8Operating SystemWindows 7 My Question or Issue Not getting full 30 days.

  • Casual Listener
  • Plan Premium Country  US Device Samsung Galaxy S8 Operating System Windows 7   My Question or Issue  Not getting full 30 days. 
  • Maxim
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes