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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72719 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88281 Views
70 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
69822 Views
37 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203140 Views
265 replies
33 likes
FamilyPremiumUKSamsung Hey all.Have shared my family membership with another member of the family. I set it all up for her but her SPotify account is still showing as basic. Have closed the app etc but it is still in FREE mode. This was a week ago An...
Family Premium UK Samsung Hey all. Have shared my family membership with another member of the family. I set it all up for her but her SPotify account is still showing as b...
Casual Listener
944 Views
4 replies
0 likes
Hi, I use Premium Family plan for a couple of months. (Istanbul, Turkey)I tried to invite my wife (we live in the same house but she's Bulgarian, I am Turk) to the family plan but Spotify refuses everytime she tries to subscribe. The problem is that ...
Hi, I use Premium Family plan for a couple of months. (Istanbul, Turkey) I tried to invite my wife (we live in the same house but she's Bulgarian, I am Turk) to the family plan but S...
Roadie
501 Views
3 replies
0 likes
PlanFree/PremiumCountry: Canada Device(iPad mini, iPhone X, Macbook Pro late 2012Operating System(iOS 10, OSMac) My Question or IssueI have some local files that I put on a shared playlist with my daughter. She can't see them in the playlist. Is this...
Plan Free/Premium Country: Canada Device (iPad mini, iPhone X, Macbook Pro late 2012 Operating System (iOS 10, OSMac) My Question or Issue I have some local files that...
Roadie
985 Views
1 replies
1 likes
We have a Spotify premium family account with 4 users. 2 of us are in some way connected, which means that we cant listen to music at the same time... If I listen to spotify it´s no problem, but when he starts to listen my music stops.Does someone ha...
We have a Spotify premium family account with 4 users. 2 of us are in some way connected, which means that we cant listen to music at the same time... If I listen to spotify it´s no problem, but w...
Composer
358 Views
1 replies
0 likes
I recently (end of November) signed up for Spotify Premium Family during the Google Home mini promotion. Unfortunately, the home mini was sent to the wrong address (an old address on my Google account which I was not aware was still there). I have be...
I recently (end of November) signed up for Spotify Premium Family during the Google Home mini promotion. Unfortunately, the home mini was sent to the wrong address (an old address on my G...
Composer
706 Views
1 replies
1 likes
Hi All,My son currently has Spotify Premium and I am thinking of getting Premium for Family. My son has built up several playlists that he does not want to lose. If I take out Premium for Family and then invite him to join, will he lose his playlists...
Hi All, My son currently has Spotify Premium and I am thinking of getting Premium for Family. My son has built up several playlists that he does not want to lose. If I take out Premium f...
Community Legend
532 Views
3 replies
0 likes
I upgraded to a premium family plan because I want my children to have their own Spotify accounts on their iPads. I sent invites to each of my children at their email addresses, and I downloaded the Spotify app to each of their ipads. However, I cann...
I upgraded to a premium family plan because I want my children to have their own Spotify accounts on their iPads. I sent invites to each of my children at their email addresses, and I d...
Spotify Star
405 Views
1 replies
0 likes
We received emails that says "we couldn't confirm your address" or something like that. Everyone in our familiy plan resides at the same address but our premium is cancelled. Email invites doesn't work.
We received emails that says "we couldn't confirm your address" or something like that. Everyone in our familiy plan resides at the same address but our premium is cancelled. Email invites doesn't wo...
Spotify Star
701 Views
3 replies
0 likes
PlanFree/PremiumCountryFranceDeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've created Premium family 2 years ago and invited 3 members of my family. Worked fine for a whileBut from new year (january 1) all...
Plan Free/Premium Country France Device Samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've created Premium family 2 years ago and i...
Casual Listener
408 Views
2 replies
0 likes
Premium familyiPhone 8 How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an update in the last couple days and now that number is gone and ther...
Premium family iPhone 8 How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an u...
Regular
9673 Views
2 replies
1 likes
PlanFamilyCountryUKDeviceMicrosoft Surface Pro 4Operating SystemWindows 10 My Question or IssueI have just upgraded to a family account and tried to add my mum - she previously had created a family account herself but we decided I should be the main ...
Plan Family Country UK Device Microsoft Surface Pro 4 Operating System Windows 10 My Question or Issue I have just upgraded to a family account and tried to add my mum - she p...
Community Legend
339 Views
1 replies
0 likes
I had updated to family premium recently and send invitation to my wife after 1 week her membership canceled due to adress mismatch. The adress information both we gave is same, so what is the problem?Maybe I dont have a wife and I am in the midde of...
I had updated to family premium recently and send invitation to my wife after 1 week her membership canceled due to adress mismatch. The adress information both we gave is same, so what is the p...
Community Legend
557 Views
1 replies
0 likes
PlanPremiumCountryBrazilDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueI recently upgraded to the premium family package. I was able to add two of the three other people that live in my household, but for some reason, when I tried ...
Plan Premium Country Brazil Device iPhone 8 Plus Operating System iOS 12.1.4 My Question or Issue I recently upgraded to the premium family package. I was able to add two of the t...
Spotify Star
361 Views
1 replies
0 likes
Olá! Estou com problemas na minha conta Premium família do Spotify. As 4 pessoas que eu convidei não estão conseguindo acesar e moram na mesma república que a minha.Tentei reenviar o convite pelo site, porém quando as pessoas clicam no link que receb...
Olá! Estou com problemas na minha conta Premium família do Spotify. As 4 pessoas que eu convidei não estão conseguindo acesar e moram na mesma república que a minha. Tent...
Spotify Star
918 Views
5 replies
0 likes
kicked out from the family premium plan since i inputed the wrong address.since then i couldnt find the way to verify the address again. please help.
kicked out from the family premium plan since i inputed the wrong address. since then i couldnt find the way to verify the address again. please help.
Roadie
459 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceiPhone 7 My Question or IssueHi my husband is down as one of the family members on my premium account. He has just got a new iPhone - how can he log into his music on the joint account? I've tried setting up a device passwo...
Plan Premium Country UK Device iPhone 7 My Question or Issue Hi my husband is down as one of the family members on my premium account. He has just got a new iPhone - h...
Roadie
722 Views
1 replies
0 likes
My Question or IssueI received the invitation email and according to the guidance it should take me to a redeem voucher page but it does not. It takes me straight to my account page, confirms that I have joined Premium for Family but is asking me to ...
...onfirms that I have joined Premium for Family but is asking me to upgrade to Premium and provide bank details. I'm sure that's not correct can anyone help. Thanks Roy
Roadie
425 Views
1 replies
0 likes
PlanFamily PremiumUS DeviceiPad 6th genOperating Systemios 12 My Question or IssueI upgraded my account to premium family. After inviting my daughter and accepting the invitation, she doesn't have premium access on her ipad tablet. If she logs in to ...
Plan Family Premium US Device iPad 6th gen Operating System ios 12 My Question or Issue I upgraded my account to premium family. After inviting my daughter and a...
Community Legend
486 Views
3 replies
0 likes
PlanFamily PremiumCountrySlovakiaDeviceandroidOperating System(Windows 10) My Question or IssueHi, i need to cancel my family premium as a member, but when i cancel it in subscription menu and get this:You've canceled Premium.Your subscription will e...
Plan Family Premium Country Slovakia Device android Operating System (Windows 10) My Question or Issue Hi, i need to cancel my family premium as a member, but when i cancel i...
Spotify Star
817 Views
1 replies
0 likes
I cancelled Family because Spotify kept messing up to the point I was no longer using it anymore. The plan ended a few days ago, and now my brother can't start his own Premium account because his email address is still linked with my former Family ac...
I cancelled Family because Spotify kept messing up to the point I was no longer using it anymore. The plan ended a few days ago, and now my brother can't start his own Premium account because his e...
Spotify Star
468 Views
3 replies
0 likes
