Family members removed after verifying account

[DylanHonan]

Plan

Family premium 

Country

 New Zealand 

Two of my family members have been removed even though they verified their account after being emailed about it. It’s ridiculous! How do I stop this from happening? 

[Katerina]

Hey there @DylanHonan,

Thanks for posting and welcome to the community!

Please keep in mind that everyone on the plan must:

• Reside at the same address.
• Meet the minimum age and all other requirements in our Terms and Conditions.

Once you've confirmed that, we'd recommend making sure to send them a new invite to join your plan. Here's how to do so:

1. Go to your account page.
2. Click Premium for Family in the menu on the left.
3. Click SEND INVITE.
4. Enter the email address of the person you want to invite and click SEND INVITE. A confirmation email will be sent to you when they accept the invite and are added to the plan.

If the person accepting the invite is doing so on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.

Let us know how it goes 🙂