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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 132464 Views
  • 32 replies
  • 8 likes
  • 132464 Views
  • 32 replies
  • 8 likes

Superuser Contribution me Deniega la invitación a suscripción familiar

Mi pareja me ha invitado vía email a la suscripción familiar, entro en mi perfil con el enlace de la invitación, pongo mis datos la dirección de nuestro domicilio y al verificar sale cancelada la petición.

  • Newbie
  • Mi pareja me ha invitado vía email a la suscripción familiar, entro en mi perfil con el enlace de la invitación, pongo mis datos la dirección de nuestro domicilio y al verificar sale cancelada la pet...
  • SergioDavid
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t download shared playlist

Just upgraded to family Spotify, husband shared my playlist so I could acces on my new account, I’ve followed the playlist and clicked the available offline button but says need to upgrade for this option ?

  • Newbie
  • Just upgraded to family Spotify, husband shared my playlist so I could acces on my new account,  I’ve followed the playlist and clicked the available offline button but says  need to u...
  • SergioDavid
  • Roadie
  • 665 Views
  • 1 replies
  • 0 likes
  • shared playlists
  • 665 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zamansız ve fazla para çekimi

Merhabalar, ben öğrenci üyeliği kullanıyorum ve ödemelerim her ayın 9'unda otomatik olarak 6.99 lira ödeniyor, fakat 27 sinde 13.99 lira olarak zamansız ve fazla olarak çekilmiş bir faturam var iadesini istiyorum ya da neden çekildiğini öğrenmek isti...

  • Newbie
  • Merhabalar, ben öğrenci üyeliği kullanıyorum ve ödemelerim her ayın 9'unda otomatik olarak 6.99 lira ödeniyor, fakat 27 sinde 13.99 lira olarak zamansız ve fazla olarak çekilmiş bir faturam var iades...
  • SergioDavid
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family werkt niet

Ik heb min gister avond aangemeld voor spotify family.ik kan wel familie uitnodigen, maar als zij de mail accepteren krijgen ze een code maar kunnen er voor de rest niks mee.mijn account staat nog steeds op premium!weet iemand misschien wat meer?

  • Newbie
  • Ik heb min gister avond aangemeld voor spotify family. ik kan wel familie uitnodigen, maar als zij de mail accepteren krijgen ze een code maar kunnen er voor de rest niks mee. mijn account staat n...
  • SergioDavid
  • Roadie
  • 1363 Views
  • 1 replies
  • 0 likes
  • Spotify family werkt niet
  • 1363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged after upgrade from Premium to Premium for Family

Hello to everyone,after my account got upgraded from Premium, which expired on 05/04/2108, to Premium for Family on 03/29/2018, today 05/04/2018 they charged me € 9.99 for the older premium subscription. In managing of the account in the web page it'...

  • Casual Listener
  • Hello to everyone, after my account got upgraded from Premium, which expired on 05/04/2108, to Premium for Family on 03/29/2018, today 05/04/2018 they charged me € 9.99 for the older premium&n...
  • SergioDavid
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution 60 day spotify premium free trial

Hallo, ich habe eine Frage bzgl. des 60 Tage Spotify Premium Free Abos.Ich habe dieses vor ca. 1 Woche abgeschlossen und kann dieses auch nutzen. Jetzt habe ich aber die Chance einem neuen Spotify Premium Family Account beizutreten. Kann man mit Spot...

  • Newbie
  • ...euen Spotify Premium Family Account beizutreten.  Kann man mit Spotify Premium Family ebenso die 60 Tage kostenlos nutzen? Grüsse 
  • SergioDavid
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTFY IS SCAMMER IN TURKEY

hiçbir kontak numarası yok ! hiçbir iletisim adresi mail adresi yok ! paranızı cekıyorlar ancak premium vermıyorlar hırsız **bleep** cocukları hesabımdan ögrencı ıcın para cektıler ciddi anlamda DOLANDIRICILIK ! HESABIMDAN PARA CEKILMICEK DENILDI AMA...

  • Visitor
  • hiçbir kontak numarası yok ! hiçbir iletisim adresi mail adresi yok ! paranızı cekıyorlar ancak premium vermıyorlar hırsız **bleep** cocukları hesabımdan ögrencı ıcın para cektıler ciddi anlamda DOLA...
  • SergioDavid
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • Student
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aile premium adresi hatirlamiyorum

Bu aralar birkaç defa ev değiştirdik. Hangi adreste aile premium yaptigimi hatirlamiyorum ve aileye yeni kisi ekleyemiyorum adres hatasi diyip atiyor. Adresimi nereden gorebilirim?

  • Newbie
  • Bu aralar birkaç defa ev değiştirdik. Hangi adreste aile premium yaptigimi hatirlamiyorum ve aileye yeni kisi ekleyemiyorum adres hatasi diyip atiyor. Adresimi nereden gorebilirim?
  • SergioDavid
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Family" subscription for people living at same address

so the family subscription must be for those living at the same address i do not understand how this works but iam interested in getting a family subscription for myself and 2 daughters. my daughters do not live together and i do not live with either...

  • Casual Listener
  • so the family subscription must be for those living at the same address   i do not understand how this works but iam interested in getting a family subscription for myself and 2 daughters. m...
  • SergioDavid
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect & Family Plan

I have Spotify family, and multiple devices registered under "my connect". When one of us runs it, it steals the connection from the other person. The devices include an iPhone, Macbook, and Echo. Can we remove them from myConnect or make Spotify sma...

  • Casual Listener
  •   I have Spotify family, and multiple devices registered under "my connect".  When one of us runs it, it steals the connection from the other person.    The devices include a...
  • SergioDavid
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution sheerid email link does not work

PlanFree/PremiumCountry Turkey My Question or Issue I got SheerID verification mail but the verification link doesn't work, as in the attachment spotify page says "This page no longer exist."The payment is done, student verification is done but i am ...

  • Newbie
  • Plan Free/Premium Country  Turkey   My Question or Issue    I got SheerID verification mail but the verification link doesn't work, as in the attachment spotify page says "...
  • SergioDavid
  • Roadie
  • 600 Views
  • 1 replies
  • 0 likes
  • sheerID
    Student
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium gone?

PlanPremium FamilyCountry EnglandDeviceiPhone SEOperating Systemios 11.3.1 My Question or Issue My spotify premium has vanished after updating the app recently and i don’t know what to do? My mum pays for spotify family and she says she hasn’t stoppe...

  • Newbie
  • Plan Premium Family Country  England Device iPhone SE Operating System ios 11.3.1   My Question or Issue  My spotify premium has vanished after updating the app recently a...
  • SergioDavid
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family - Premium not activated

Premium account, UK My wife is the main account holder and I created a family account but was notified that my address couldn't be verified so was downgraded from Premium. How can I verify my account to rectify this please?

  • Newbie
  • Premium account, UK   My wife is the main account holder and I created a family account but was notified that my address couldn't be verified so was downgraded from Premium. How can I verify m...
  • SergioDavid
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de rejoindre l'abonnement family

Bonjour, J'ai souscrit un abonnement Familly avec mes collocataires le mois dernier. 3 d'entre eux ont été supprimés du compte. J'ai donc renvoyé une invitation mais un message d'erreur s'affiche : "Vous ne pouvez pas rejoindre cette abonnement Spoti...

  • Newbie
  • Bonjour,    J'ai souscrit un abonnement Familly avec mes collocataires le mois dernier.  3 d'entre eux ont été supprimés du compte.  J'ai donc renvoyé une invitation mais un m...
  • SergioDavid
  • Roadie
  • 1479 Views
  • 1 replies
  • 0 likes
  • 1479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ladda ner musik

Hur laddar jag ner musik när jag har premium i 3 månader för 9 kr?PlanPremiumCountry SverigeDeviceSamsung Galaxy 8

  • Newbie
  • Hur laddar jag ner musik när jag har premium i 3 månader för 9 kr? Plan Premium Country  Sverige Device Samsung Galaxy 8  
  • JulianA_Bogota
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • Other
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged S$10.18 instead of S$9.90

My Question or Issue I am from Singapore, on Premium. On my account page i recevied receipts for charges of S$9.90 for Premium but my bank statement says S$10.18. Why is there an extra charge and can i be eligible for a refund?

  • Newbie
  • My Question or Issue  I am from Singapore, on Premium. On my account page i recevied receipts for charges of S$9.90 for Premium but my bank statement says S$10.18. Why is there an extra charge ...
  • JulianA_Bogota
  • Roadie
  • 936 Views
  • 1 replies
  • 0 likes
  • 936 Views
  • 1 replies
  • 0 likes

Family subscriptions!!!

PlanStudentCountry TurkeyDeviceS6 EdgeOperating SystemWindows 10 My Question or Issue You raised my account to family without asking me, and you took my money, I want my money back. I will just continue to use it as a student.

  • Newbie
  • Plan Student Country  Turkey Device S6 Edge Operating System Windows 10   My Question or Issue  You raised my account to family without asking me, and you took my money, I w...
  • Robert_W
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Spotify'dan öğrenci indirimi için ödeme yaptıktan sonra okul bilgilerni falan girdim. İki gün önce de öğrenci olduğunuz doğrulanmıştır ödemeyi gerçekleştirebilirsiniz şeklinde bir e-mail aldım. 20.04.2017 tarihinde 6.99 TL'lik ödeme işlemini zaten ge...

  • Casual Listener
  • ...onuyla alakalı bir diğer başlığım: https://community.spotify.com/t5/Premium-for-Family-Student/%C3%96%C4%9Frenci-indirimi-%C3%B6deme-sorunu/td-p/1652244. Bilen birileri lütfen iletişime geçsin.
  • _-1gpqxoxbjdw
  • Casual Listener
  • 10574 Views
  • 42 replies
  • 5 likes
  • 10574 Views
  • 42 replies
  • 5 likes

Superuser Contribution estorno

após muitos problemas, fiz a mudança de planos hoje de premium família para premium comum, mas justamente hoje o spotify já tinha faturado o família no meu cartão, gostaria de saber como posso fazer para receber o estorno, já que agora sou premium co...

  • Casual Listener
  • após muitos problemas, fiz a mudança de planos hoje de premium família para premium comum, mas justamente hoje o spotify já tinha faturado o família no meu cartão, gostaria de saber como posso fazer ...
  • Julian
  • Moderator
  • 358 Views
  • 1 replies
  • 0 likes
  • Other
  • 358 Views
  • 1 replies
  • 0 likes

Rejected in Family Plan

PlanFreeCountryBrazilDeviceSamsung A5 (2016)Operating SystemAndroid NougatMy Question or Issue Last year my brother made a Premium Family plan and I was using this plan until he cancels. This month he made again a plan and invited me to be part of th...

  • Newbie
  • Plan Free Country Brazil Device Samsung A5 (2016) Operating System Android Nougat My Question or Issue  Last year my brother made a Premium Family plan and I was using this plan until h...
  • LukasRocks1021
  • Music Fan
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes