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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134160 Views
  • 32 replies
  • 8 likes
  • 134160 Views
  • 32 replies
  • 8 likes

Can´t join Spotify Family

Dear team,I joined Spotify family and everything went ok. However, after almost one month I was kicked out of it and when I tried to re-join, I had to fill in my name, adress e.g. I put the same address as the owner of the family but system wrote me ...

  • Casual Listener
  • Dear team, I joined Spotify family and everything went ok. However, after almost one month I was kicked out of it and when I tried to re-join, I had to fill in my name, adress e.g. I put the same a...
  • OviiiOne
  • Community Legend
  • 1274 Views
  • 4 replies
  • 0 likes
  • 1274 Views
  • 4 replies
  • 0 likes

Solved!! Plan Familiar

Quiero entrar al plan familiar que paga mi padre, pero al ingresar el código de invitación y los datos para la dirección y el código postal me marca el error de que no es el mismo domicilio, cuando se ingresó exactamente igual en los demás miembros d...

  • Visitor
  • Quiero entrar al plan familiar que paga mi padre, pero al ingresar el código de invitación y los datos para la dirección y el código postal me marca el error de que no es el mismo domicilio, cuando s...
  • xRUBENCHOx
  • Casual Listener
  • 1540 Views
  • 3 replies
  • 0 likes
  • 1540 Views
  • 3 replies
  • 0 likes

Paypal payment for Family plan in Malaysia

I need help to pay my subscription through paypal for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made through Paypal...but i cant seems to find the paypal options at ...

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  • Casual Listener
  • I need help to pay my subscription through paypal for my family plan in Malaysia, it seems the only available payment option is Credit card, but Spotify confirm that payment can be made through P...
  • TobiasYoung
  • Composer
  • 2347 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 2347 Views
  • 5 replies
  • 0 likes

PLAN FAMILIAR

Necesito ayuda con mi plan familiar, eliminaron a tres miembros de mi plan familiar que porque la dirección que ingresaron del domicilio estaba incorrecta. Como puedo hacerle para que vuelvan a ingresar a mi plan?

  • Casual Listener
  • Necesito ayuda con mi plan familiar, eliminaron a tres miembros de mi plan familiar que porque la dirección que ingresaron del domicilio estaba incorrecta. Como puedo hacerle para que vuelvan a ingre...
  • dmrmx
  • Casual Listener
  • 890 Views
  • 1 replies
  • 0 likes
  • 890 Views
  • 1 replies
  • 0 likes

Family account not premium :(

I just made a family account. I am the "owner" of the plan, and all premium works good for me. My husband has been added an accepted and he appears as "active", even his account says premium, but he can't play any song he wants... it still has to be ...

  • Newbie
  • I just made a family account. I am the "owner" of the plan, and all premium works good for me. My husband has been added an accepted and he appears as "active", even his account says premium, but h...
  • Bittencourt
  • Spotify Star
  • 838 Views
  • 1 replies
  • 0 likes
  • 838 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta familiar

Buenos días, Hemos realizado una cuenta premium familiar y a uno de los invitados no le ha llegado el mail de invitacion. ¿que debemos hacer? Un saludo

  • Newbie
  • Buenos días,    Hemos realizado una cuenta premium familiar y a uno de los invitados no le ha llegado el mail de invitacion. ¿que debemos hacer?   Un saludo
  • FabianS_Bogota
  • Roadie
  • 928 Views
  • 1 replies
  • 0 likes
  • Account
  • 928 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify family isn`t working

I have spotify family with my mother, she is the one paying for it, but in the last week it hasn`t worked to her. my spotify is working just fine and i can play music offline, but for her it says her account is free even though she is paying for us b...

  • Casual Listener
  • I have spotify family with my mother, she is the one paying for it, but in the last week it hasn`t worked to her. my spotify is working just fine and i can play music offline, but for her it says h...
  • mercedesoien
  • Casual Listener
  • 1083 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1083 Views
  • 4 replies
  • 0 likes

[Family] Allow Family Members with a different Address

BonjourJ'ai un compte Family et j'ai inscrit 3 membres de ma famille . Hors il nous est impossible de nous connecter tous indépendemment . C'est ou l'un ou l'autre mais jamais ensemble. Est ce normal???? Ou existe t'il une manip????Merci d'avancecari...

  • Casual Listener
  • Bonjour J'ai un compte Family et j'ai inscrit 3 membres de ma famille . Hors il nous est impossible de nous connecter tous indépendemment . C'est ou l'un ou l'autre mais jamais ensemble. Est ce n...
  • KatesHere
  • Community Legend
  • 1724 Views
  • 7 replies
  • 0 likes
  • 1724 Views
  • 7 replies
  • 0 likes

Switching from Premium to Family Premium

Hi... could anyone advise if I could switch my premium account to permium family? Do I have to cancel my premium account first before subscirpt to family permium?

  • Casual Listener
  • Hi... could anyone advise if I could switch my premium account to permium family?   Do I have to cancel my premium account first before subscirpt to family permium?
  • Maxim
  • Spotify Star
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

Family.. main acc do not write any address.. but for other family need same address with main acc

Here's what we got from you: My bro is subcribe premium for spotify.. my bro sync fb n i log in use username.. now my bro invited me ady.. but still cant.. keeep asking me need same address with my bro although i put same address with my bro.. please...

  • Casual Listener
  • Here's what we got from you: My bro is subcribe premium for spotify.. my bro sync fb n i log in use username.. now my bro invited me ady.. but still cant.. keeep asking me need same address with my b...
  • ericsk93
  • Casual Listener
  • 1097 Views
  • 2 replies
  • 0 likes
  • 1097 Views
  • 2 replies
  • 0 likes

Premium Family Plan

I want to join the Premium Family but I have a couple of questions....... 1) It stressses that all accounts have to reside in the same house. I have 2 kids that are in college. If I do the Family Plan do they still get to use it while at college? 2) ...

  • Newbie
  • I want to join the Premium Family but I have a couple of questions.......   1)  It stressses that all accounts have to reside in the same house.  I have 2 kids that are in college....
  • Robert_W
  • Community Legend
  • 1240 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1240 Views
  • 2 replies
  • 0 likes

Spotify won't send me the family premium confirmation email

I can't find a button that makes the email get to me, I don't know how to fix this, but I haven't had response in 2 days now, and my familypayed already. Help?

  • Visitor
  • I can't find a button that makes the email get to me, I don't know how to fix this, but I haven't had response in 2 days now, and my familypayed already. Help?
  • Jacob
  • Community Legend
  • 1582 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1582 Views
  • 1 replies
  • 0 likes

Solved!! can't "get started" on family plan sign up

I have had a premium account for awhile but have been sharing with sister AND dad... we want a family plan. However, whenever I try and go online and press "GET STARTED" on the family plan info page, it redirects me to my account information and a re...

  • Newbie
  • I have had a premium account for awhile but have been sharing with sister AND dad... we want a family plan. However, whenever I try and go online and press "GET STARTED" on the family plan info p...
  • Jacob
  • Community Legend
  • 1705 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1705 Views
  • 1 replies
  • 0 likes

Solved!! How do I find the address of the master account of the family plan

Hi, I am the administrator of the family plan, and I also administer the account that my wife uses.When I try to join her account (juanalejo2015) to the family plan, it asks me for the street address.If I connect to the master account (juanalejo2013)...

  • Casual Listener
  • Hi,   I am the administrator of the family plan, and I also administer the account that my wife uses. When I try to join her account (juanalejo2015) to the family plan, it asks me for t...
  • EthanS1
  • Community Legend
  • 4346 Views
  • 5 replies
  • 0 likes
  • Account
  • 4346 Views
  • 5 replies
  • 0 likes

Solved!! Problem with family subscriptions.

Hello.I tried to activate a Family code for spotify , but it said that my account have been already connected to a familly account , But never .Can you help me please ?(sorry bad english i'm french )Thanks. Renaud Jamoulle.

  • Regular
  • Hello. I tried to activate a Family code for spotify , but it said that my account have been already connected to a familly account , But never . Can you help me please ? (sorry bad english i'm f...
  • EthanS1
  • Community Legend
  • 2969 Views
  • 11 replies
  • 0 likes
  • 2969 Views
  • 11 replies
  • 0 likes

Membresía familiar

Alguien puede ayudarme con relación a que Spotify dara de baja a mis cuentas familiares que por qué detectaron que no vivimos en el mismo domicilio, como puedo solucionar ese problema alguien sabe?

  • Newbie
  • Alguien puede ayudarme con relación a que Spotify dara de baja a mis cuentas familiares que por qué detectaron que no vivimos en el mismo domicilio, como puedo solucionar ese problema alguien sabe?
  • EthanS1
  • Community Legend
  • 937 Views
  • 1 replies
  • 0 likes
  • Premium
  • 937 Views
  • 1 replies
  • 0 likes

Re: [Family] Allow Family Members with a different Address

Just set up family members add my wife, she got an email but she's having trouble locking in. Help

  • Visitor
  • Just set up family members add my wife, she got an email but she's having trouble locking in. Help
  • musiccornercv
  • Roadie
  • 965 Views
  • 2 replies
  • 0 likes
  • 965 Views
  • 2 replies
  • 0 likes

Invite family member doesnt work

When I send an invite to my son it says he should open a page with accept invitation. All I get when I click on the link is a sign up to Spotify page. I have tried sending to various browsers and to a work machine where Spotify is not installed and t...

  • Casual Listener
  • When I send an invite to my son it says he should open a page with accept invitation. All I get when I click on the link is a sign up to Spotify page.   I have tried sending to various browser...
  • TobiasYoung
  • Composer
  • 1505 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1505 Views
  • 3 replies
  • 1 likes

Problem med byte till Family

HejVi har bytt från Premium till Family men får det inte att fungera. Hur gör jag? Vi har kontot via Telia

  • Newbie
  • Hej Vi har bytt från Premium till Family men får det inte att fungera. Hur gör jag? Vi har kontot via Telia  
  • 846 Views
  • 0 replies
  • 0 likes
  • Account
  • 846 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family account Issues

I'm the head of the account but my sister was rejected from the family account with any reason last week. When I sent it again the link to make another subscription, she needs to put our adress, but she just received that is an incorrect a dress and ...

  • Casual Listener
  • I'm the head of the account but my sister was rejected from the family account with any reason last week. When I sent it again the link to make another subscription, she needs to put our adress, b...
  • Miguelangelprad
  • Casual Listener
  • 1261 Views
  • 2 replies
  • 0 likes
  • 1261 Views
  • 2 replies
  • 0 likes