Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140657 Views
  • 32 replies
  • 8 likes
  • 140657 Views
  • 32 replies
  • 8 likes

Trotz bezahltem Family keine Premium Status

Und zwar ist mein Problem das ich meinen Account von Spotify Premium auf Spotify Family umgestellt habe das am Anfang auch alles reibungslos funktionierte. Die Anbindung meiner Geschwister genauso wie der Bezahlvorgang über Klarna welcher bereits kom...

  • Newbie
  • Und zwar ist mein Problem das ich meinen Account von Spotify Premium auf Spotify Family umgestellt habe das am Anfang auch alles reibungslos funktionierte. Die Anbindung meiner Geschwister genauso w...
  • Maxim
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

where can i edit my address if I login with facebook account?

i created a familiar premium account, but i dont know where to put my address, i login with fb account

  • Newbie
  • i created a familiar premium account, but i dont know where to put my address, i login with fb account
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Family premium disjoint

I signed my brother as a family member at some point his account has been deleted from my family premium and now he cant join because it says our addresses dont match can somebody help me ?

  • Casual Listener
  • I signed my brother as a family member at some point his account has been deleted from my family premium and now he cant join because it says our addresses dont match can somebody help me ?
  • KatesHere
  • Community Legend
  • 383 Views
  • 5 replies
  • 1 likes
  • 383 Views
  • 5 replies
  • 1 likes

Solved!! Family Premium

I'm thinking of getting family premium and im wondering if the saved and downaloaded music i have will still exist after i the family premium becuase ive got over 500 songs on my profile and i dont really want to lose them

  • Newbie
  • I'm thinking of getting family premium and im wondering if the saved and downaloaded music i have will still exist after i the family premium becuase ive got over 500 songs on my profile and i dont r...
  • MattSuda
  • Spotify Star
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Are Children who are at college counted as family?

I'm thinking of getting the family account. I have a son who is at college in another city, he currently has a student account. Would he qualify for the family plan? Even though he lives at college 80% of the time, our house is his permanent address ...

  • Newbie
  • I'm thinking of getting the family account.  I have a son who is at college in another city, he currently has a student account.  Would he qualify for the family plan? Even though he l...
  • MattSuda
  • Spotify Star
  • 7613 Views
  • 1 replies
  • 0 likes
  • 7613 Views
  • 1 replies
  • 0 likes

Premium family isn't allowing my family to accept my invitation

When my kids try to accept the invitation it says they already have premium for family and will only allow them to switch accounts

  • Newbie
  • When my kids try to accept the invitation it says they already have premium for family and will only allow them to switch accounts
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 1 likes
  • 221 Views
  • 1 replies
  • 1 likes

Familiar Premium in another country

My boyfriend lives in Argentina and has a Familiar Premium acoount.I´m living in Brazil and I want to use one license of his familiar premium account. How can I do that? There´s no option to change my country.

  • Newbie
  • My boyfriend lives in Argentina and has a Familiar Premium acoount. I´m living in Brazil and I want to use one license of his familiar premium account.   How can I do that? There´s no option ...
  • MattSuda
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Problemas no ajuste do endereço

Apesar de morarmos no mesmo endereço, eu e meu companheiro não estamos conseguindo compartilhar o plano familiar. Talvez a conta ainda esteja com o endereço antigo dele, mas ele também não encontra a opção de mudar endereço, aliás ele sequer consegue...

  • Casual Listener
  • Apesar de morarmos no mesmo endereço, eu e meu companheiro não estamos conseguindo compartilhar o plano familiar. Talvez a conta ainda esteja com o endereço antigo dele, mas ele também não encontra a...
  • dricascarlett
  • Newbie
  • 1093 Views
  • 7 replies
  • 0 likes
  • 1093 Views
  • 7 replies
  • 0 likes

We started our family premium account but unfortunately cannot remember which address we used

Sometime ago we have started our premium for family but we cannot remember which address/addresses we used to create the account:( would it be possible for you to help us get all our accounts in an order regarding all our Spotify accounts? Thank you

  • Newbie
  • Sometime ago we have started our premium for family but we cannot remember which address/addresses we used to create the account:( would it be possible for you to help us get all our accounts in an o...
  • Robert_W
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Minha conta familiar foi trocada para uma conta free!!

Todos os membros da minha conta premium foram deletados e automaticamente configurados para uma conta free.Preciso de respostas urgente!!

  • Visitor
  • Todos os membros da minha conta premium foram deletados e automaticamente configurados para uma conta free. Preciso de respostas urgente!!
  • Bittencourt
  • Spotify Star
  • 378 Views
  • 2 replies
  • 1 likes
  • 378 Views
  • 2 replies
  • 1 likes

"No puedes unirte a este Plan Familiar Premium. "

Estimados,después de muchos meses de cuenta familiar premium, me llega un mail diciendo "Vamos a verificar tu cuenta" para ver si vivía con el mismo titular (mi papá). al parecer marqué mal el código postal, el tema es que me cambiaron la cuenta a FR...

  • Visitor
  • Estimados, después de muchos meses de cuenta familiar premium, me llega un mail diciendo "Vamos a verificar tu cuenta" para ver si vivía con el mismo titular (mi papá). al parecer marqué mal el códi...
  • MattSuda
  • Spotify Star
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Invitados a plan familiar

Tengo una suscripcion a plan familiar y hubo un problema en el ingreso de los domicilios de mi esposa e hijo.Todos vivimos en el mismo lugar pero por dejacion o un error no verificaron domicilios y ahora no puedo ingrsarlos como invitados.

  • Newbie
  • Tengo una suscripcion a plan familiar y hubo un problema en el ingreso de los domicilios de mi esposa e hijo. Todos vivimos en el mismo lugar pero por dejacion o un error no verificaron domicilios y...
  • MattSuda
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Plan family

Hi. On friday afternoon i was in a Family Plan. Ate night, I was kick out of that account and my sister can't put me back because the Spotify is saying that we don't live in the same neighbour. But I have already checked the CEP and it's the same.......

  • Newbie
  • Hi. On friday afternoon i was in a Family Plan. Ate night, I was kick out of that account and my sister can't put me back because the Spotify is saying that we don't live in the same neighbour. But I...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Premium for family

I have just upgraded from premium to a yearly Premium for family sunscription but it wont work. I have a reciept for the yearly payment, I have logged out and back in but the premiium for family still wont work. What do i need to do?

  • Newbie
  • I have just upgraded from premium to a yearly Premium for family sunscription but it wont work. I have a reciept for the yearly payment, I have logged out and back in but the premiium for family s...
  • MattSuda
  • Spotify Star
  • 366 Views
  • 4 replies
  • 0 likes
  • 366 Views
  • 4 replies
  • 0 likes

Issues when confirming address for premium family account

I've been trying to reconect my father's acount into our family plan, and even after confirming the address several times the issue continues. I really don't know how to proceed.

  • Casual Listener
  • I've been trying to reconect my father's acount into our family plan, and even after confirming the address several times the issue continues.    I really don't know how to proceed.&n...
  • KatesHere
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

I can't remember my adress so I can't share mi Spotify premium

I changed house a while ago and now I want to share my Spotify family premium but I can't because I don't have the adress I had put in my information. How do I change it?

  • Newbie
  • I changed house a while ago and now I want to share my Spotify family premium but I can't because I don't have the adress I had put in my information. How do I change it?
  • KatesHere
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Typed in the wrong zipcode please help

and now i cant join the spotify family permanently

  • Newbie
  • and now i cant join the spotify family permanently 😞
  • KatesHere
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

How can i manage seperated playlists on my family account?

Hello,i hope someone can help me.I startet weeks ago a family premium account. no 5 people with different playlists use this family account.my problem now is, that everybody sees all playlists form all others too.so this is really disturbing. i only ...

  • Casual Listener
  • Hello, i hope someone can help me. I startet weeks ago a family premium account. no 5 people with different playlists use this family account. my problem now is, that everybody sees all p...
  • Hubo
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Spotify family with Facebook account

Hi, I have created à spotify family account using my Facebook account. I've sent my family members the invitation but when they try to join , Spotify indicates that the address isn't recognised !! This is so annoying! I haven't even indicated an addr...

  • Newbie
  • Hi, I have created à spotify family account using my Facebook account. I've sent my family members the invitation but when they try to join , Spotify indicates that the address isn't recognised !! T...
  • LuisRuiz
  • Casual Listener
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

my premium family account is switched to e free account yesterday. But my bill has been paid...

my account, maureenschlejen@gmail.com has been switched from a family to a free account. But my monthly bill has been paid. What happenend?

  • Newbie
  • my account, maureenschlejen@gmail.com has been switched from a family to a free account. But my monthly bill has been paid. What happenend?
  • MattSuda
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes