Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Bom dia ! Bom eu sou novo pelo plano Premium Familiar ontem 08/05/2017 virou o mês o pagamento foi efetuado com sucesso, só que tirando isso deu algum problema sumiram os meus convidados todo mês tenho que mandar os convites ou não precisa ? ontem su...
Hello, I have the family premium plan, but members of my family can not use the plan because spotify removes them, saying that they do not live in the same address as me ..... being the user is my sister. How to solve this? Is the second time it occu...
Hey Everyone,My Girlfriend and I share a Premium Family account but we've been running into an issue lately; we can' listen to music at the same time. I already made sure she was on the account and we both logged-off/on to rule out connection issues....
Odemem alınmış gözüküyor ancak hala öğrenci premiumuna geçemedim. Odemem bankadan bekleyenler kısmında görünüyor. Bu sorunu nasıl düzeltebilirim!!?
Uyeligim durduruldu devam ettirmek icin odeme bilgilerini giriyorum ancak kabul etmiyor
Hello, I'm trying to get a Premium Account, but it doesn't work since I have a German credit card and my Laptop's IP address is somehow Austrian. I'm living on the austrian side of the border, crossing it several times a day, e.g. to get to universit...
PLEASE ANSWER ME IMMEDIATELY
OlaTenho um plano familia a quase um ano, esses dias meu irmão e minha mulher foram descadastrados e todos os endereço possiveis que temos da como não correto. Sendo que nem para mim apresenda o numero de cadastro do meu CEP. Gostaria de arrumar muit...
Olá Boa tarde, eu possou uma conta Premium Familiar e gostaria de saber se posso ter o Desconto Universitario na mesma
I'm not getting my premium for family account
Hallo, sinds vorig jaar hebben wij een family premium account. Nu wil ik mijn man uitnodigen om een eigen account aan te maken, maar bij mijn account staat alleen premium. Vorig jaar heb ik mijn zoon wel kunnen uitnodigen. Wat kan het probleem zijn? ...
I'm trying to invite a person who lives with me, but the system tell me that it is impossible to verify if the person lives with me. It is the same postal code. How does spotify perform that verification?What can I do to make this work?
Saludos Socios de Spotify El problema que presento el día de hoy es por un problema de dirección como muchos otros anteriores a mi en Spotify, la situación es que al registrarnos en Spotify lo hicimos a travez de Facebook, en ningún momento llenamos ...
Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.BU HATAYI ALIP alıp duruyorum normalde ödeme alıyodu indirim üyeliğine geçtim ödeme almadı bu hata...
Nos borraron del plan, solo se han podido conectar 2 miembros de la familia, desde el día martes 2 de Mayo, no hemos podido conectarnos el resto, urge nos solucionen.
Mi hermano creo una cuenta de plan familiar y nos invitó, pero no recuerda la dirección y código postal exactosrequeridos para poder verificar la dirección con el titular y no nos deja unirnos. Ayuda por favor
Tengo plan familiar premuim, el sistema eliminó a mi familia por no validar la direccion... cancelé mi suscripcion, di de alta la suscripcion nuevamente como sugiere Spotify, y en ningun lugar se introducen datos de la direccion.... resultado mi fami...
Cuando envío el código al resto de mi familia, no pueden abrir la cuenta porque les señala que no viven en el mismo lugar y colocan la misma dirección, pero yo no recuerdo bien el código postal que pusimos al abrir la cuenta ya que no conocíamos el d...
Olá! Comecei a usar o spotify no dia 01/05/2017. Comecei o teste premium grátis de 7 dias, gostei bastante do aplicativo e ontem (dia 04/05/2017) decidi assinar a conta premium universitário. Tive MUITA dificuldade durante o processo, o aplicativo pa...