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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82579 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63259 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198619 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29972 Views
44 replies
4 likes
When my wife or my sons listen to music it stops mine which is unpleasant!Thanks for your help. [redacted]
When my wife or my sons listen to music it stops mine which is unpleasant! Thanks for your help. [redacted]
Community Legend
203 Views
1 replies
0 likes
Hello, I want to subscribe to the familly pack but I have a question and I do not find any response anywhere.I'm living in Canada, I will be the owner of the subscription. I want to add my wife but she is in another country now. We live tohether in C...
Hello, I want to subscribe to the familly pack but I have a question and I do not find any response anywhere. I'm living in Canada, I will be the owner of the subscription. I want to add my...
Spotify Star
375 Views
1 replies
0 likes
hola, actualmente tengo plan familiar, por error ingrese mal el codigo postal y todos los demas miembros ingresaron bien el codigo postal.... que puedo hacer para solucionar este inconveniente, mi codigo postal real es 050041
hola, actualmente tengo plan familiar, por error ingrese mal el codigo postal y todos los demas miembros ingresaron bien el codigo postal.... que puedo hacer para solucionar este inconveniente, mi co...
Spotify Star
825 Views
1 replies
0 likes
Por favor, já tentei inumeras vezes e não consigo entrar no plano familiar. Minha irmã já me mandou convite, porém fica aparecendo que eu não moro na mesma casa, o que não é verdade....
Por favor, já tentei inumeras vezes e não consigo entrar no plano familiar. Minha irmã já me mandou convite, porém fica aparecendo que eu não moro na mesma casa, o que não é verdade....
Spotify Star
491 Views
1 replies
0 likes
Upgraded to the family plan and invited family members as instructed. They seemed to be able to create accounts successfully, but the service still only lets one user play music at a time. If a second family member attempts to play music, the message...
Upgraded to the family plan and invited family members as instructed. They seemed to be able to create accounts successfully, but the service still only lets one user play music at a time. If a s...
Community Legend
394 Views
1 replies
0 likes
Hi!Recently I received an email from Spotify in orden to continúe with my family subscription I had to enter my CV adress. Even if I did It, now I have a free account instead of the family subscription. Ohter members of my family continúe with their ...
Hi! Recently I received an email from Spotify in orden to continúe with my family subscription I had to enter my CV adress. Even if I did It, now I have a free account instead of the family s...
207 Views
0 replies
0 likes
Hace un par de dias me suscribi al plan familiar y pague la suscripcion con mi tarjeta de debito en el recibo que me llego sale 28.9 mientras que el cargo hecho a la tarjeta es de 31.5 se que no es mucha la diferencia pero es una diferencia y quisier...
Hace un par de dias me suscribi al plan familiar y pague la suscripcion con mi tarjeta de debito en el recibo que me llego sale 28.9 mientras que el cargo hecho a la tarjeta es de 31.5 se que no es m...
Roadie
561 Views
3 replies
0 likes
no me deja añadirme al premium familiar
no me deja añadirme al premium familiar
144 Views
0 replies
0 likes
Hi... I previously paid for my premium sub over my mobile carrier O2. This doesn't appear to be an option on Premium for Family. WHY?!?!So much easier to manage when it was bundled.
Hi... I previously paid for my premium sub over my mobile carrier O2. This doesn't appear to be an option on Premium for Family. WHY?!?! So much easier to manage w...
Newbie
223 Views
1 replies
0 likes
It's my girlfriend's twin's sweet 16 this weekend and I would like to share the gift of music with their family. Can I purchase a family plan for them (as I do not live at their address I would not be included in the plan)? Thanks!C
It's my girlfriend's twin's sweet 16 this weekend and I would like to share the gift of music with their family. Can I purchase a family plan for them (as I do not live at their address I w...
Casual Listener
543 Views
1 replies
0 likes
My daugther has own account and apparently it does not work in my Family plan. She is using IOS device. How start debugging this?
My daugther has own account and apparently it does not work in my Family plan. She is using IOS device. How start debugging this?
Community Legend
239 Views
1 replies
0 likes
Ya pague el plan familiar y ya me confirmo que pague pero mi cuenta sigue siendo cuenta gratis
Ya pague el plan familiar y ya me confirmo que pague pero mi cuenta sigue siendo cuenta gratis
Roadie
249 Views
1 replies
0 likes
My son lives with his mother in Republic of Ireland and I am in Scotland. He is my own flesh and blood but can't add him to family account. Surely this is illegal for Spotify to class the option as family but should call it household instead?
My son lives with his mother in Republic of Ireland and I am in Scotland. He is my own flesh and blood but can't add him to family account. Surely this is illegal for Spotify to class the option as family...
Casual Listener
338 Views
2 replies
0 likes
Habe ein Upgrade auf Family Abo gemacht. Was an sich auch funktioniert. Habe erst mal nur meine Frau hinzugefügt um es zu testet. Hat geklappt. Wenn ich mich jetzt aber in mein Konto einlogge steht dort das ich noch "Free User" bin. Ich kann nun kein...
Habe ein Upgrade auf Family Abo gemacht. Was an sich auch funktioniert. Habe erst mal nur meine Frau hinzugefügt um es zu testet. Hat geklappt. Wenn ich mich jetzt aber in mein Konto einlogge steht d...
Casual Listener
645 Views
2 replies
0 likes
Hi everyone! I tried several times with several cards to up grade my plan to family one and every time I've got an error message. There is some support call center or live chat to help me? Tks!
Hi everyone! I tried several times with several cards to up grade my plan to family one and every time I've got an error message. There is some support call center or live chat to help me? Tks!
Casual Listener
576 Views
4 replies
0 likes
Während meinem Premium Abo habe ich auf das Family-Abo gewechselt. Nun hatte das nicht funktioniert und es liefen 2 Abos gleichzeitig, nach der manuellen Kündigung vom Premium Abo kann ich nicht mehr auf das Family-Abo zugreifen.Bitte um Hilfe
Während meinem Premium Abo habe ich auf das Family-Abo gewechselt. Nun hatte das nicht funktioniert und es liefen 2 Abos gleichzeitig, nach der manuellen Kündigung vom Premium Abo kann ich nicht m...
Community Legend
535 Views
1 replies
0 likes
Hola! quise inscribirme en spotify plan para universitarios y me dijeron que no podía hacerlo, entonces tome una promoción de $3.490 por 3 meses, sin embargo, una vez hecho el pago, me doy cuenta que ya me habían cobrado no tan solo los $3.490 de la ...
Hola! quise inscribirme en spotify plan para universitarios y me dijeron que no podía hacerlo, entonces tome una promoción de $3.490 por 3 meses, sin embargo, una vez hecho el pago, me doy cuenta que...
Spotify Star
254 Views
1 replies
0 likes
I am a cuurent subscriber to the family plan. In the past days, one-by-one my family members got kicked out from Spotify. Since then, we are having problem big time trying to resume the accounts. Each time we get the error of not able to verify addre...
I am a cuurent subscriber to the family plan. In the past days, one-by-one my family members got kicked out from Spotify. Since then, we are having problem big time trying to resume the a...
Casual Listener
835 Views
3 replies
0 likes
My dad took out a family premium account and sent me an invite but when I set up an account and tried using the invite code it said I couldn't because we were in different countries even though we live in the same house
My dad took out a family premium account and sent me an invite but when I set up an account and tried using the invite code it said I couldn't because we were in different countries even though we l...
Spotify Star
286 Views
1 replies
0 likes
Hi, can anyone help?I've been on my brothers spotify account for months now, however on the 17th may I was changed 9.99 out of the blue????I'm very confused to why this has happened?It's my brothers Spotify he pays it and has done for last 6 months o...
Hi, can anyone help? I've been on my brothers spotify account for months now, however on the 17th may I was changed 9.99 out of the blue???? I'm very confused to why this has happened? It's my bro...
Community Legend
442 Views
5 replies
0 likes
