Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hello there, 5 people living with me and I are willing to upgrade to Family. Nonetheless, all of us are usually abroad in Europe for work. This means that sometimes one of our members can be abroad for more than 14 days. Is Family a possible option w...
I have been a spotify user for quite a while and got fed up of sharing the app with my kids and wife. My kids, although teenagers do not use social media or email but do like music and as a family we discuss and share music all the time. Sounds like ...
Hola. Junto a mi familia estoy en un plan familiar. Me fuia vivir a otro pais (Brasil) Y ahora con las nuevas normativas fui excuido del plan familiar por no estar en el pais. Internet ys sus plataformas son globales, menos Spotify es eso ?
Varför kan inte alla inom familjen lyssna samtidigt på family spotify?
Donde checo cuál es mi dirección para que conocida con la de mi familia, cuando hice mi cuenta nunca me pidió una dirección hace un mes estaba bien pero se llegó el pago y a todos mis agregados les dice que no coincide la dirección
Hi! I'm actually paying Spotify premiu family subscription and I've realised today that, although I've payed this month (as I usually do every month) I'm not a member of the family plan anymore while the rest of my family is.Can someone help me with ...
Hey,i just paid my mont premium and it sats that i'm not and premium doenst work? When will it work?
I live in Italy and I have Spotify Family. I want to add my son that lives with me and previously had an account Spotify in Spain without loosing his playlisyts.Ho un account Spotify family vorrei aggiungere mio figlio che vive con me in Italia. Prim...
Nachdem ich ein Family Account abgeschlossen habe, habe ich meine Familie eingeladen. Alles hat eine Woche prima funktioniert und jetzt haben die Mitglieder keinen Zugriff mehr. Was ist da los?
Hi, today when I opend my spotfiy I noticed that my premium subscription is gone. I don't know why. I asked the family member who invited me and she said that I'm still in the list of family members that are using the family premium. Help me solve th...
Hi, on browser version my account shows Premium Family and it's correct.On my Android app it shows free account with 7 days Premium Trial.How can I fix it and have my Family Premium on my smartphone?Thanks a lot.
Eu tinha o plano familiar, mas deu problema no pagamento e a conta foi pausada. Hoje fizemos o pagamento que tinha ficado e continua pausada, terei que refazer o plano familiar?
Voglio comprare l abbonamento a premium ma non ho poste pay carta di credito o conto corrente. Non posso pagare con la moneta virtuale. Ho una scheda 3, posso pagare con credito telefonico?
Há dias venho tentando assinar a conta universitária, fiz todo o processo de assinatura, preenchi os formulários, enviei a declaração de matrícula da instituição, enfim, fiz tudo. Porém, no final do processo, tinha mensagem afirmando que a Spotify ir...
Hallo,ich bin vor kurzem in eine Spotify Family eingetreten und habe eine Mail bekommen, dass ich meine Adresse verifizieren soll. Das hab ich dann auch gemacht, jedoch kam nach einer Woche die Mail, dass dies nicht geklappt hat und ich wurde wieder ...
Hello,I have spotify premium and am living in the USA. I have Dutch family and I really like their music, most of these songs aren't available in the USA. Is there any way to unlock those songs so I can listen to them?Kind regards
Buenos dias, cuento con un plan familiar de spotify y hoy me encuentro con que sacaron a todos los miembros del plan, al intentar enviarle la invitación a los miembros les dice que la dirección no es la correcta, hay alguna forma de saber cual es la ...
I have Spotify premium, my family are in travel at this time but they live with me. I took spotify to us but as they are not in Canada at this thime. They can't use spotify! Spotify asks for a Code! But I don't find the code!? I use the first way to ...
I was a free user until my cousin whom I'm sharing a room with has invented me to be part of his family plan. When I log into the Spotify webpage, everything shows correctly. When I use the app, it only shows me as a free user. I can't seem to change...