Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171795 Views
  • 32 replies
  • 9 likes
  • 171795 Views
  • 32 replies
  • 9 likes

Kids do not live with me full time...

So from reading a few of these questions and the TOS, It appears that I will not be able to start a family premium with my 2 kids (11,14) that do not live with me full time? This is not their primary address, they are here primarily on the weekends a...

  • Casual Listener
  • So from reading a few of these questions and the TOS, It appears that I will not be able to start a family premium with my 2 kids (11,14) that do not live with me full time? This is not their p...
  • Robert_W
  • Community Legend
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

SUSPENCION DE PLAN FAMILIAR

BUENOS DIAS MI CUENTA FAMILIAR FUE DESACTIVADA SON FAMILIARES QUE VIVEN EN CASA USAMOS LA MISMA RED WIFI Y OTROS DATOS CELULARES Y YA ME COBRARON ME PUEDEN DAR UNA SOLUCION?

  • Newbie
  • BUENOS DIAS MI CUENTA FAMILIAR FUE DESACTIVADA SON FAMILIARES QUE VIVEN EN CASA USAMOS LA MISMA RED WIFI Y OTROS DATOS CELULARES Y YA ME COBRARON ME PUEDEN DAR UNA SOLUCION?
  • alv4
  • Roadie
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Spotify Family Problem

So, My Sister Pays the account... I live with her... we live in the same adresss and now I appear as spotify Free user,, when I try to join it says that cannot verify that we live in the same adress.**bleep** Spotify? Help

  • Roadie
  • So, My Sister Pays the account... I live with her... we live in the same adresss and now I appear as spotify Free user,, when I try to join it says that cannot verify that we live in the same adress....
  • alv4
  • Roadie
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
  • 1 replies
  • 1 likes

Listen music at the same time

I have spotify family. Can my father and i listen to music on our own phone at the same time

  • Newbie
  • I have spotify family. Can my father and i listen to music on our own phone at the same time
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Öğrenci İndirimi

Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı

  • Newbie
  • Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı
  • Efeguner
  • Newbie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Problema con verificación

Al mes de que un familiar se registró al plan familiar, le llegó el correo de verifiación de CP. Una vez "verificado" le decia que le llegaría otro correo para seguir la otra verificación, ese correo no llegó y lw dió error y le quitó el premium:) he...

  • Visitor
  • Al mes de que un familiar se registró al plan familiar, le llegó el correo de verifiación de CP. Una vez "verificado" le decia que le llegaría otro correo para seguir la otra verificación, ese correo...
  • OptimuzKrice
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Typed the wrong address

When I joined a family premium pack I accidently used the wrong address to log in. It worked for a month and now Spotify kicked me off. I tried to create a new account, but it keeps saying that my address doesn't correspond with the adress of the own...

  • Newbie
  • When I joined a family premium pack I accidently used the wrong address to log in. It worked for a month and now Spotify kicked me off. I tried to create a new account, but it keeps saying that my a...
  • Imupto_nogood
  • Newbie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Spotify family premium

I have problem. Me and mu mum have spotify premium and its working on her and not me. Its not that im not in spotify premium family,because im the one wich account is the main account. But im not getting spotify premium but my mun does. I have tried ...

  • Casual Listener
  • I have problem. Me and mu mum have spotify premium and its working on her and not me. Its not that im not in spotify premium family,because im the one wich account is the main account. But im not g...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Config switch missing for: Download music without WLAN

HelloI want to download music without WLAN using LTE instead. I read there must be a switch in configuration:Bibliothek > Einstellungen > "Über mobilnetz laden" Library > Configuration > "Download with cellular network" - or something similarI´m usin...

  • Casual Listener
  • Hello I want to download music without WLAN using LTE instead. I read there must be a switch in configuration: Bibliothek > Einstellungen > "Über mobilnetz laden"  Library > Configur...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Solved!! Listen online at the same time

Is it for real that a Premium familiy account wont let each user listen online, to different music at the same time? Hope I'm missing out on a setting issue.

  • Casual Listener
  • Is it for real that a Premium familiy account wont let each user listen online, to different music at the same time? Hope I'm missing out on a setting issue.
  • haveodegard
  • Casual Listener
  • 540 Views
  • 3 replies
  • 0 likes
  • 540 Views
  • 3 replies
  • 0 likes

Plan familiar premium. Me quieren sacar

Buenas,Tengo una cuenta premium familiar y hace poco le llegó un email al que gestiona la cuenta en la que decía que no habían podido verificar que mi domicilio coincidiera con el suyo y que me habían pedido que lo verificará y de no hacerlo en el pl...

  • Newbie
  • Buenas, Tengo una cuenta premium familiar y hace poco le llegó un email al que gestiona la cuenta en la que decía que no habían podido verificar que mi domicilio coincidiera con el suyo y que me hab...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Address not accepted

HI, My spotify isnt letting me join my family account even when I enter my address the say as the main account holder. Somebody send help.

  • Casual Listener
  • HI, My spotify isnt letting me join my family account even when I enter my address the say as the main account holder. Somebody send help.  
  • Hubo
  • Community Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Spotify Family administrator disconnected

Hi, I have a problem when someone in my family listens to Spotify through their Family account with their login details and when they do so Im being kicked out from the Administrator account. I've double checked that there are no double log in detail...

  • Newbie
  • Hi,   I have a problem when someone in my family listens to Spotify through their Family account with their login details and when they do so Im being kicked out from the Administrator a...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

[Family]Problems with address

I was member of the family premmiun of my father, but a few months ago Spotfy couldn't verufy that we live in the same house, wich we do. I can't enter the family packege again because of this problem.

  • Newbie
  • I was member of the family premmiun of my father, but a few months ago Spotfy couldn't verufy that we live in the same house, wich we do. I can't enter the family packege again because of this p...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family disconnect?

Hello, i had a problem about 30 minutes ago. My family premium account decided not to work anymore. I really don't know why! now i've been downgraded to spotify free and i'm pretty sad. can someone tell me why?

  • Newbie
  • Hello, i had a problem about 30 minutes ago. My family premium account decided not to work anymore. I really don't know why! now i've been downgraded to spotify free and i'm pretty sad. can someone t...
  • Leonardo
  • Roadie
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

My premium account alone paying with AppStore

Sorry but can anyone help me I can't get premium subscription and I was paying with App Store what can I do?

  • Newbie
  • Sorry but can anyone help me I can't get premium subscription and I was paying with App Store what can I do?
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with the Family plan

Spotify me ha echado del Plan familiar eulalia6177 que compartimos Eulàlia (mi hija), Pau (mi hijo) i Josep M (mi marido), La cuenata la administra Eulàlia. SÍ COMPARTO VIVIENDA !! ME PUEDEN RESTABLECER DENTRO DEL PLANA FAMILIAR. Además soy la que pa...

  • Newbie
  • Spotify me ha echado del Plan familiar eulalia6177 que compartimos Eulàlia (mi hija), Pau (mi hijo) i Josep M (mi marido), La cuenata la administra Eulàlia. SÍ COMPARTO VIVIENDA !! ME PUEDEN RESTABLE...
  • Leonardo
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paquete familiar 3 cuentas

Me aparecen solo tres cuentas en mi paquete familiar, ya teniamos pagado un mes y ahora solo me aparecen mis tres familiares y no las 6 que eramos

  • Casual Listener
  • Me aparecen solo tres cuentas en mi paquete familiar, ya teniamos pagado un mes y ahora solo me aparecen mis tres familiares y no las 6 que eramos
  • Leonardo
  • Roadie
  • 1238 Views
  • 1 replies
  • 0 likes
  • 1238 Views
  • 1 replies
  • 0 likes

I paid no premium

I withdrew money twice from my account, but no upgrade. Receipts available

  • Newbie
  • I withdrew money twice from my account, but no upgrade. Receipts available
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Superuser Contribution Abrir una cuenta Family con tarjeta Maestro Bancolombia

Hola, Quiero abrir una cuenta Family con mi tarjeta de Bancolombia pero no aparece en la lsite de las opciones. Puedo suscribir a una cuenta Premium, pero no a una Family. Me puedes ayudar porfa ? Gracias,Laurent

  • Newbie
  • Hola,   Quiero abrir una cuenta Family con mi tarjeta de Bancolombia pero no aparece en la lsite de las opciones. Puedo suscribir a una cuenta Premium, pero no a una Family.   Me p...
  • Leonardo
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes