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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78611 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57882 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195284 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28933 Views
44 replies
4 likes
Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no le llega al destinatario, hay alguna manera de que le llegue el correo o le pueda compartir el codigo?
Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no le llega al destinatario, hay alguna manera de que le llegue el correo o le pueda compartir el codigo?
460 Views
0 replies
0 likes
Dört beş gün önce spotify öğrenci indirimi üyeliğinden yararlanmak için istenen bilgileri(kart bilgileri dahil) siteye girdim. Üniversite öğrencisi olduğuma kanaat getirdikleri halde ücreti karttan tahsil edeceklerini ve üyeliği aktif edecekeleri yaz...
Dört beş gün önce spotify öğrenci indirimi üyeliğinden yararlanmak için istenen bilgileri(kart bilgileri dahil) siteye girdim. Üniversite öğrencisi olduğuma kanaat getirdikleri halde ücreti karttan t...
Newbie
825 Views
1 replies
0 likes
I sent my son an invite to join the family slot. Set him up an account so he can use it. Selected country as US instead of U.K. By mistake. Went into edit profile to change country and now it won't let me save as it tells me the email address is alre...
I sent my son an invite to join the family slot. Set him up an account so he can use it. Selected country as US instead of U.K. By mistake. Went into edit profile to change country and now it won't l...
300 Views
0 replies
0 likes
I have a family plan but was wondering can you play music at the same time from different phones? Mu brother was playing music on his phone and i was teying to play on mine and it kept switching between phones to play from.
I have a family plan but was wondering can you play music at the same time from different phones? Mu brother was playing music on his phone and i was teying to play on mine and it kept switching b...
Spotify Star
309 Views
1 replies
0 likes
resulta que realize el tramite para premiun universitarios pero no termine la verificasion pero se me realizo el cobro 2 veces y ya llevo un mes esperando mi reembolso!
resulta que realize el tramite para premiun universitarios pero no termine la verificasion pero se me realizo el cobro 2 veces y ya llevo un mes esperando mi reembolso!
210 Views
0 replies
0 likes
HiI am wonder at the moment there is a promotional rate for premium for £0.99 for three month. If I upgrade it and then will I be able to add to family premium ??
Hi I am wonder at the moment there is a promotional rate for premium for £0.99 for three month. If I upgrade it and then will I be able to add to family premium ??
186 Views
0 replies
0 likes
HelloAfter I moved to Tokyo from US, I cant use radio on my spotify premium. (the radio button disappeared )And I realized Spotify free allows users to use Radio..Does anyone know the solution?Radio is my most favorite feature..Cheers,Joseph K
Hello After I moved to Tokyo from US, I cant use radio on my spotify premium. (the radio button disappeared ) And I realized Spotify free allows users to use Radio.. Does anyone know the solutio...
192 Views
0 replies
0 likes
Hola, recientemente Spotify me pide verificar mi domicilio mediante un CP, al ponerlo me equivoqué en un número y no puedo solucionarlo. Me han pasado de Premium a Free ¿alguna idea de cómo reclamar?Muchas gracias
Hola, recientemente Spotify me pide verificar mi domicilio mediante un CP, al ponerlo me equivoqué en un número y no puedo solucionarlo. Me han pasado de Premium a Free ¿alguna idea de cómo reclamar?...
Newbie
266 Views
1 replies
0 likes
Trying to invite my mother to the family plan, says that spotify has not been able to verify that she lives in the same house as me. I tried to do it many times but always the same. What I can do? I even try to edit my address but I can not find it a...
Trying to invite my mother to the family plan, says that spotify has not been able to verify that she lives in the same house as me. I tried to do it many times but always the same. What I can do? I...
Roadie
292 Views
1 replies
0 likes
Bu ay spotify parasını yatırmayı unuttuğum için aile premium hesabım freeye geçti karta para attım ama premiuma nasıl geri geçerim bilmiyorum yardım edebilecek var mı?
Bu ay spotify parasını yatırmayı unuttuğum için aile premium hesabım freeye geçti karta para attım ama premiuma nasıl geri geçerim bilmiyorum yardım edebilecek var mı?
282 Views
0 replies
0 likes
I have spotify family premium, but i cant hear a album and a friend dont have Premium and can hear the album. Why? Thanks for the help
I have spotify family premium, but i cant hear a album and a friend dont have Premium and can hear the album. Why? Thanks for the help
Spotify Star
427 Views
5 replies
0 likes
Tengo el Plan Familiar Premium, y de un tiempo para acá, se le quitó el acceso a mi esposa y ahora, no me permite agregarla, la aplicación no cree que vivimos en el mismo domicilio, alguien me puede ayudar??? El cobro sì lo generan perfecto, eso sin ...
Tengo el Plan Familiar Premium, y de un tiempo para acá, se le quitó el acceso a mi esposa y ahora, no me permite agregarla, la aplicación no cree que vivimos en el mismo domicilio, alguien me puede ...
214 Views
0 replies
0 likes
we bought a family premium two weeks ago at and there was no problem at first and then one day (a week ago) suddenly we back normal user again we didnt know why? we paid it but we cant use premium anymore.
we bought a family premium two weeks ago at and there was no problem at first and then one day (a week ago) suddenly we back normal user again we didnt know why? we paid it but we cant use premium a...
Casual Listener
773 Views
4 replies
0 likes
Hej,I just got a family premium account since I thought it would give me the possiblity to play on different devices at the same time. For example 1) when we play music over our sonos system in the apartment and 2) when I at the same time work in the...
Hej, I just got a family premium account since I thought it would give me the possiblity to play on different devices at the same time. For example 1) when we play music over our sonos s...
Spotify Star
4780 Views
5 replies
0 likes
Todos os membros do meu spotify familiar foram excluidos, meus irmão e cunhadas.Quero uma solução para esse problema, ja reenviei os convites e mesmo assim não está dando.
Todos os membros do meu spotify familiar foram excluidos, meus irmão e cunhadas. Quero uma solução para esse problema, ja reenviei os convites e mesmo assim não está dando.
Spotify Star
270 Views
1 replies
0 likes
We had premium along 1 year ago. But 2 of 3 users had being delete from my family pack. I can't add the 2 other accounts even after answer the full request, on the link said that we ain't live at the same place. But we do, please help.
We had premium along 1 year ago. But 2 of 3 users had being delete from my family pack. I can't add the 2 other accounts even after answer the full request, on the link said that we ain't live at t...
Roadie
335 Views
1 replies
0 likes
Hello, My husband and I are now in the same country, but since he had initially registered the account while being away, the system still denies me the ability to join his family subscription. Please advice
Hello, My husband and I are now in the same country, but since he had initially registered the account while being away, the system still denies me the ability to join his family s...
208 Views
0 replies
0 likes
So, if you are an 'old' family member, you didn't confirm the postal code and didn't certify that you live with the owner of the family account. So, you needed to do that to continue in the family, Spotify sent an email last week, but for some reason...
So, if you are an 'old' family member, you didn't confirm the postal code and didn't certify that you live with the owner of the family account. So, you needed to do that to continue in the family, S...
Newbie
6364 Views
4 replies
0 likes
So, My Sister Pays the account... I live with her... we live in the same adresss and now I appear as spotify Free user,, when I try to join it says that cannot verify that we live in the same adress.**bleep** Spotify? Help
So, My Sister Pays the account... I live with her... we live in the same adresss and now I appear as spotify Free user,, when I try to join it says that cannot verify that we live in the same adress....
Roadie
308 Views
1 replies
1 likes
I have spotify family. Can my father and i listen to music on our own phone at the same time
I have spotify family. Can my father and i listen to music on our own phone at the same time
Spotify Star
361 Views
1 replies
0 likes
