Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Actualmente tengo una cuenta Premium para mi solo, pero deseo pasar al plan familiar. Mi duda es que si tengo que cancelar mi cuenta Premium ( solo para uno ) y luego recién inscribirme en el familiar ? O lo puedo hacer de frente sin tener que cancel...
Ola, recebi um email dizendo que fui desconectado do plano familia pois nao moro no mesmo endereço do dono da conta, o que é mentira, pois ainda resido sim na mesma casa, contudo faço faculdade fora. Gostaria de saber como devo proceder para voltar a...
Hey All, I've received the same e-mail with Ceyda and today I've joined my brother's family account. My membership type seems as family account on my account details. So should I do anything more to prevent extra payment of my previous premium accoun...
Estoy pagando el plan familiar y no permite que mis familiares validen la dirección por lo tanto no los deja activar su cuenta. Ya intentamos de mil maneras y no se puede. Es DESESPERANTE, PESIMO SERVICIO.
Comecei o plano familiar e gostaria de saber se posso adicionar os meus primos, que moram na casa vizinha a minha.
Eu tinha um plano premium e fiz um upgrade pra o plano familiar. Porém, estou recebendo duas cobranças no meu cartão de crédito. O que faço?
Hey guys, I've joined my brother's family account. My membership type seems as family account on my account details. So should I do anything more to prevent extra payment of my previous premium account or they've all been changed automatically? I cou...
I have a family plan. My wife and I have separate accounts and have verified that her profile is logged in at home and mine on my device away. Spotify will not allow us to listen to our own accounts at the same time. There seems to be a glitch somewh...
Unable to redeem this code. Please make sure you entered it correctly. This is the message I get, when I try to join Premium for Family. I have copy/pasted the code, when I have checked the I'm not a robot, and have chosen the right pictures, nothing...
Hola que tal el dia de hoy saco a todos los de mi cuenta familiar lo agrego y no me deja espero me pueda ayudar ya que no quiero cancelar la suscripcion a parte e que ya se hizo el cargo Gracias.
So I want to purchase for myself and my child who goes to university, do I need to do two separate accounts:?
I have the same problem, I have 4 other members in my family and they all just got removed? Why did this happen?
Envie una invitación a un familiar y no deja activar la cuenta porque dice que no pueden confirmar que la dirección sea la misma, ayuda porfavor.
I have been a premium spotify users for almost 2 years now. Family got a spotify family plan recently and I am wanting to switch off my premium plan and my credit card monthly charges to this family plan option under my phone bill. How should I go ab...
Hace meses formaba parte del plan familiar que adquirí con mis hermanos sin ningún problema y desconozco porque mi cuenta pasó a ser gratuita, es por eso que he estado intentando reincorporarme al plan sin tener éxito.Para ello me han enviado ya vari...
no me deja ingresar un perfil nuevo porque dice que no puede asegurar que vivo en la misma casa que el titular de la cuenta que es mi esposa y me quiero añadir a mi propio plan familiar..... que hago ? te odio spotify
Tengo una suscripción familiar, con mis otros tres familiares no tuvimos inconveniente al momento de vincular, sin embargo a mi esposa no le permite vincularse al plan debido a que según "spotyfy" no estan seguros de que viva en mi domicilio, una ver...
My wife and mother keeps getting banned from family plan even thou we live in the same house.What should I do
If family member is replaced and then put back on subscription afterwards, will they have to re-enter all their playlists..
One sunny day I was on the site for the Spotify Family subscription and saw the wonderful price of 10.99€ - I couldn't resist! Immediately I wanted to subscribe to the Plan - but! I discovered I had been f*cked with, big time: Just before I pressed "...