Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175922 Views
  • 32 replies
  • 9 likes
  • 175922 Views
  • 32 replies
  • 9 likes

Premium for Family

Hi guys,yesterday my brother was kicked out from the premium plan, without any advice.Today I tried to put him back, but I can't confirm the same address, even if I try several times.I'm pretty sure that my address is the same of my brother.. What co...

  • Newbie
  • Hi guys, yesterday my brother was kicked out from the premium plan, without any advice. Today I tried to put him back, but I can't confirm the same address, even if I try several times. I'm pretty...
  • pieceofcloth
  • Newbie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! HACKED Spotify Family

I just received a mail that saiys that my paypal granted access to spotify, it says that i'm paying 14,99€ ! (i have a spotify premium account, i pay 9,99€ per month) I didn't subsribe for a Family Premium at all! Here is a screenshot that show email...

  • Newbie
  • ...Family Premium at all!    Here is a screenshot that show emails addresses that have access to my spotify account by now, i know no one in this list !!!   I am not cancelling t...
  • hotnspicyyyyyy
  • Roadie
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

Family plan

I have a family plan but was wondering can you play music at the same time from different phones? Mu brother was playing music on his phone and i was teying to play on mine and it kept switching between phones to play from.

  • Newbie
  • I have a family plan but was wondering can you play music at the same time from different phones? Mu brother was playing music on his phone and i was teying to play on mine and it kept switching b...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Problema tarjeta de regalo spotify, no le llega al destinatario

Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no le llega al destinatario, hay alguna manera de que le llegue el correo o le pueda compartir el codigo?

  • Newbie
  • Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no le llega al destinatario, hay alguna manera de que le llegue el correo o le pueda compartir el codigo?
  • 428 Views
  • 0 replies
  • 0 likes
  • Gift Card
    Premium
  • 428 Views
  • 0 replies
  • 0 likes

Setting up a family member on spotify

I sent my son an invite to join the family slot. Set him up an account so he can use it. Selected country as US instead of U.K. By mistake. Went into edit profile to change country and now it won't let me save as it tells me the email address is alre...

  • Newbie
  • I sent my son an invite to join the family slot. Set him up an account so he can use it. Selected country as US instead of U.K. By mistake. Went into edit profile to change country and now it won't l...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

problemas con cobro de universitario

resulta que realize el tramite para premiun universitarios pero no termine la verificasion pero se me realizo el cobro 2 veces y ya llevo un mes esperando mi reembolso!

  • Newbie
  • resulta que realize el tramite para premiun universitarios pero no termine la verificasion pero se me realizo el cobro 2 veces y ya llevo un mes esperando mi reembolso!
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Re: University discount payment

Ayer intente de tener una cuenta premium con descuento de universitario, mi universidad si esta dentro de las que participan, de hecho realizaron el cobro durante el proceso, pero después me dijeron que no se pudo vereficar mi información de estudian...

  • Newbie
  • Ayer intente de tener una cuenta premium con descuento de universitario, mi universidad si esta dentro de las que participan, de hecho realizaron el cobro durante el proceso, pero después me dijeron ...
  • jab0803
  • Newbie
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Three month promotion for premium does it work for family ?

HiI am wonder at the moment there is a promotional rate for premium for £0.99 for three month. If I upgrade it and then will I be able to add to family premium ??

  • Newbie
  • Hi I am wonder at the moment there is a promotional rate for premium for £0.99 for three month. If I upgrade it and then will I be able to add to family premium ??
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

I can't use radio on my spotify..

HelloAfter I moved to Tokyo from US, I cant use radio on my spotify premium. (the radio button disappeared )And I realized Spotify free allows users to use Radio..Does anyone know the solution?Radio is my most favorite feature..Cheers,Joseph K

  • Newbie
  • Hello After I moved to Tokyo from US, I cant use radio on my spotify premium. (the radio button disappeared ) And I realized Spotify free allows users to use Radio.. Does anyone know the solutio...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Not able to verify direction

Trying to invite my mother to the family plan, says that spotify has not been able to verify that she lives in the same house as me. I tried to do it many times but always the same. What I can do? I even try to edit my address but I can not find it a...

  • Newbie
  • Trying to invite my mother to the family plan, says that spotify has not been able to verify that she lives in the same house as me. I tried to do it many times but always the same. What I can do? I...
  • hotnspicyyyyyy
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Spotify ödemeyi kaçırdım freeye geçti

Bu ay spotify parasını yatırmayı unuttuğum için aile premium hesabım freeye geçti karta para attım ama premiuma nasıl geri geçerim bilmiyorum yardım edebilecek var mı?

  • Newbie
  • Bu ay spotify parasını yatırmayı unuttuğum için aile premium hesabım freeye geçti karta para attım ama premiuma nasıl geri geçerim bilmiyorum yardım edebilecek var mı?
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

FAMILY PREMIUM!!PLEASE HELP!!!

we bought a family premium two weeks ago at and there was no problem at first and then one day (a week ago) suddenly we back normal user again we didnt know why? we paid it but we cant use premium anymore.

  • Casual Listener
  • we bought a family premium two weeks ago at and there was no problem at first and then one day (a week ago) suddenly we back normal user again we didnt know why? we paid it but we cant use premium a...
  • ekilemsipka
  • Casual Listener
  • 697 Views
  • 4 replies
  • 0 likes
  • family premium help support
  • 697 Views
  • 4 replies
  • 0 likes

No permite agregar a mi esposa

Tengo el Plan Familiar Premium, y de un tiempo para acá, se le quitó el acceso a mi esposa y ahora, no me permite agregarla, la aplicación no cree que vivimos en el mismo domicilio, alguien me puede ayudar??? El cobro sì lo generan perfecto, eso sin ...

  • Newbie
  • Tengo el Plan Familiar Premium, y de un tiempo para acá, se le quitó el acceso a mi esposa y ahora, no me permite agregarla, la aplicación no cree que vivimos en el mismo domicilio, alguien me puede ...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Family premium - Multiple Devices

Hej,I just got a family premium account since I thought it would give me the possiblity to play on different devices at the same time. For example 1) when we play music over our sonos system in the apartment and 2) when I at the same time work in the...

  • Casual Listener
  • Hej, I just got a family premium account since I thought it would give me the possiblity to play on different devices at the same time. For example 1) when we play music over our sonos s...
  • Maxim
  • Spotify Star
  • 4678 Views
  • 5 replies
  • 0 likes
  • 4678 Views
  • 5 replies
  • 0 likes

Desligamento de membros

Todos os membros do meu spotify familiar foram excluidos, meus irmão e cunhadas.Quero uma solução para esse problema, ja reenviei os convites e mesmo assim não está dando.

  • Newbie
  • Todos os membros do meu spotify familiar foram excluidos, meus irmão e cunhadas. Quero uma solução para esse problema, ja reenviei os convites e mesmo assim não está dando.
  • Bittencourt
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Problemas com o plano familiar

Verifiquei que a minha irmã foi excluida do meu plano familiar e, ao tentar reconvidar, o aplicativo pede que ela autentique os dados residenciais. Problema é que já adicionamos o endereço que moramos (o mesmo que foi cadastrado quando criei a conta)...

  • Casual Listener
  • Verifiquei que a minha irmã foi excluida do meu plano familiar e, ao tentar reconvidar, o aplicativo pede que ela autentique os dados residenciais. Problema é que já adicionamos o endereço que moramo...
  • Bittencourt
  • Spotify Star
  • 685 Views
  • 10 replies
  • 0 likes
  • 685 Views
  • 10 replies
  • 0 likes

family plan BIG FAIL

We had premium along 1 year ago. But 2 of 3 users had being delete from my family pack. I can't add the 2 other accounts even after answer the full request, on the link said that we ain't live at the same place. But we do, please help.

  • Newbie
  • We had premium along 1 year ago. But 2 of 3 users had being delete from my family pack. I can't add the 2 other accounts even after answer the full request, on the link said that we ain't live at t...
  • OptimuzKrice
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

My account is glitched

Hello Spotify Community,Recently my brother created a family plan. Initially, everything was working fine as I had put the correct address and information into the family. Now suddenly my account cannot verify my home address. I try to change my pass...

  • Regular
  • Hello Spotify Community, Recently my brother created a family plan. Initially, everything was working fine as I had put the correct address and information into the family. Now suddenly my account&n...
  • osornios
  • Spotify Star
  • 521 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 521 Views
  • 3 replies
  • 0 likes

Pago doble en plan Familiar

Cambie de datos ya que cambie de tarjeta, spotify me cobro doble tarifa y solo estaba retrasado una semana debido al cambio de tarjeta, que puedo hacer ?

  • Newbie
  • Cambie de datos ya que cambie de tarjeta, spotify me cobro doble tarifa y solo estaba retrasado una semana debido al cambio de tarjeta, que puedo hacer ?
  • osornios
  • Spotify Star
  • 640 Views
  • 3 replies
  • 0 likes
  • 640 Views
  • 3 replies
  • 0 likes

Plano universitário

Como faço para alterar do plano premium de 16,99 para o universitário?

  • Newbie
  • Como faço para alterar do plano premium de 16,99 para o universitário?
  • Bittencourt
  • Spotify Star
  • 704 Views
  • 1 replies
  • 0 likes
  • 704 Views
  • 1 replies
  • 0 likes