Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
Hi guys,yesterday my brother was kicked out from the premium plan,
without any advice.Today I tried to put him back, but I can't confirm
the same address, even if I try several times.I'm pretty sure that my
address is the same of my brother.. What co...
Hi guys, yesterday my brother was kicked out from the premium plan, without any advice. Today I tried to put him back, but I can't confirm the same address, even if I try several times. I'm pretty...
I just received a mail that saiys that my paypal granted access to
spotify, it says that i'm paying 14,99€ ! (i have a spotify premium
account, i pay 9,99€ per month) I didn't subsribe for a Family Premium
at all! Here is a screenshot that show email...
...Family Premium at all! Here is a screenshot that show emails addresses that have access to my spotify account by now, i know no one in this list !!! I am not cancelling t...
I have a family plan but was wondering can you play music at the same
time from different phones? Mu brother was playing music on his phone
and i was teying to play on mine and it kept switching between phones to
play from.
I have a family plan but was wondering can you play music at the same time from different phones? Mu brother was playing music on his phone and i was teying to play on mine and it kept switching b...
Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no
le llega al destinatario, hay alguna manera de que le llegue el correo o
le pueda compartir el codigo?
Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no le llega al destinatario, hay alguna manera de que le llegue el correo o le pueda compartir el codigo?
I sent my son an invite to join the family slot. Set him up an account
so he can use it. Selected country as US instead of U.K. By mistake.
Went into edit profile to change country and now it won't let me save as
it tells me the email address is alre...
I sent my son an invite to join the family slot. Set him up an account so he can use it. Selected country as US instead of U.K. By mistake. Went into edit profile to change country and now it won't l...
resulta que realize el tramite para premiun universitarios pero no
termine la verificasion pero se me realizo el cobro 2 veces y ya llevo
un mes esperando mi reembolso!
resulta que realize el tramite para premiun universitarios pero no termine la verificasion pero se me realizo el cobro 2 veces y ya llevo un mes esperando mi reembolso!
Ayer intente de tener una cuenta premium con descuento de universitario,
mi universidad si esta dentro de las que participan, de hecho realizaron
el cobro durante el proceso, pero después me dijeron que no se pudo
vereficar mi información de estudian...
Ayer intente de tener una cuenta premium con descuento de universitario, mi universidad si esta dentro de las que participan, de hecho realizaron el cobro durante el proceso, pero después me dijeron ...
HiI am wonder at the moment there is a promotional rate for premium for
£0.99 for three month. If I upgrade it and then will I be able to add to
family premium ??
Hi I am wonder at the moment there is a promotional rate for premium for £0.99 for three month. If I upgrade it and then will I be able to add to family premium ??
HelloAfter I moved to Tokyo from US, I cant use radio on my spotify
premium. (the radio button disappeared )And I realized Spotify free
allows users to use Radio..Does anyone know the solution?Radio is my
most favorite feature..Cheers,Joseph K
Hello After I moved to Tokyo from US, I cant use radio on my spotify premium. (the radio button disappeared ) And I realized Spotify free allows users to use Radio.. Does anyone know the solutio...
Trying to invite my mother to the family plan, says that spotify has not
been able to verify that she lives in the same house as me. I tried to
do it many times but always the same. What I can do? I even try to edit
my address but I can not find it a...
Trying to invite my mother to the family plan, says that spotify has not been able to verify that she lives in the same house as me. I tried to do it many times but always the same. What I can do? I...
Bu ay spotify parasını yatırmayı unuttuğum için aile premium hesabım
freeye geçti karta para attım ama premiuma nasıl geri geçerim bilmiyorum
yardım edebilecek var mı?
Bu ay spotify parasını yatırmayı unuttuğum için aile premium hesabım freeye geçti karta para attım ama premiuma nasıl geri geçerim bilmiyorum yardım edebilecek var mı?
we bought a family premium two weeks ago at and there was no problem at
first and then one day (a week ago) suddenly we back normal user again
we didnt know why? we paid it but we cant use premium anymore.
we bought a family premium two weeks ago at and there was no problem at first and then one day (a week ago) suddenly we back normal user again we didnt know why? we paid it but we cant use premium a...
Tengo el Plan Familiar Premium, y de un tiempo para acá, se le quitó el
acceso a mi esposa y ahora, no me permite agregarla, la aplicación no
cree que vivimos en el mismo domicilio, alguien me puede ayudar??? El
cobro sì lo generan perfecto, eso sin ...
Tengo el Plan Familiar Premium, y de un tiempo para acá, se le quitó el acceso a mi esposa y ahora, no me permite agregarla, la aplicación no cree que vivimos en el mismo domicilio, alguien me puede ...
Hej,I just got a family premium account since I thought it would give me
the possiblity to play on different devices at the same time. For
example 1) when we play music over our sonos system in the apartment and
2) when I at the same time work in the...
Hej, I just got a family premium account since I thought it would give me the possiblity to play on different devices at the same time. For example 1) when we play music over our sonos s...
Todos os membros do meu spotify familiar foram excluidos, meus irmão e
cunhadas.Quero uma solução para esse problema, ja reenviei os convites e
mesmo assim não está dando.
Todos os membros do meu spotify familiar foram excluidos, meus irmão e cunhadas. Quero uma solução para esse problema, ja reenviei os convites e mesmo assim não está dando.
Verifiquei que a minha irmã foi excluida do meu plano familiar e, ao
tentar reconvidar, o aplicativo pede que ela autentique os dados
residenciais. Problema é que já adicionamos o endereço que moramos (o
mesmo que foi cadastrado quando criei a conta)...
Verifiquei que a minha irmã foi excluida do meu plano familiar e, ao tentar reconvidar, o aplicativo pede que ela autentique os dados residenciais. Problema é que já adicionamos o endereço que moramo...
We had premium along 1 year ago. But 2 of 3 users had being delete from
my family pack. I can't add the 2 other accounts even after answer the
full request, on the link said that we ain't live at the same place. But
we do, please help.
We had premium along 1 year ago. But 2 of 3 users had being delete from my family pack. I can't add the 2 other accounts even after answer the full request, on the link said that we ain't live at t...
Hello Spotify Community,Recently my brother created a family plan.
Initially, everything was working fine as I had put the correct address
and information into the family. Now suddenly my account cannot verify
my home address. I try to change my pass...
Hello Spotify Community, Recently my brother created a family plan. Initially, everything was working fine as I had put the correct address and information into the family. Now suddenly my account&n...
Cambie de datos ya que cambie de tarjeta, spotify me cobro doble tarifa
y solo estaba retrasado una semana debido al cambio de tarjeta, que
puedo hacer ?
Cambie de datos ya que cambie de tarjeta, spotify me cobro doble tarifa y solo estaba retrasado una semana debido al cambio de tarjeta, que puedo hacer ?