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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140321 Views
  • 32 replies
  • 8 likes
  • 140321 Views
  • 32 replies
  • 8 likes

Gift card

Why can't I use a gift card for a family plan

  • Newbie
  • Why can't I use a gift card for a family plan
  • Maxim
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family

I accepted an invite for premium family but i keep getting an error when i redeem the code sent to me...wth?

  • Casual Listener
  • I accepted an invite for premium family but i keep getting an error when i redeem the code sent to me...wth?
  • MaryS
  • Roadie
  • 495 Views
  • 4 replies
  • 0 likes
  • 495 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Offline devices

With the Spotify premium family subscription can each family member have 3 offline devices?

  • Newbie
  • With the Spotify premium family subscription can each family member have 3 offline devices?
  • MaryS
  • Roadie
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Solved!! Premium for family failed payment , still charged. What should i do?

Hi, I wanted to upgrade my free account to a Premium for Family account. During the payment i got the "your card or payment provider seems to be having a bad day, dont worry you werent charged" message. But when I go to my online banking the payment ...

  • Newbie
  • Hi, I wanted to upgrade my free account to a Premium for Family account. During the payment i got the "your card or payment provider seems to be having a bad day, dont worry you werent charged" m...
  • Maxim
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Spotify for Family 2 subscriptions last 12 months

Hi community, Because of some account switches I was forced to pay my Premium for Family from different accounts. Therefore all my family members were also forced to subscribe to those different accounts. Now I need to change the subscription again a...

  • Newbie
  • Hi community,   Because of some account switches I was forced to pay my Premium for Family from different accounts. Therefore all my family members were also forced to subscribe to t...
  • Maxim
  • Spotify Star
  • 981 Views
  • 1 replies
  • 0 likes
  • 981 Views
  • 1 replies
  • 0 likes

Premium for Family Administrator?

How can I find out who the administrator is for my Premium for Family account is?

  • Newbie
  • How can I find out who the administrator is for my Premium for Family account is?
  • Maxim
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Changed my account to Premium Family

I cancelled my account as an Individual User Premium and started to be Premium Family. As I received an e-mail from Spotify saying that I was still an Individual User until March 01, I cancelled my Spotify Premium Family, in order to not be charged t...

  • Casual Listener
  • I cancelled my account as an Individual User Premium and started to be Premium Family. As I received an e-mail from Spotify saying that I was still an Individual User until March 01, I cancelled my S...
  • osornios
  • Spotify Star
  • 546 Views
  • 3 replies
  • 0 likes
  • 546 Views
  • 3 replies
  • 0 likes

problems when I try to register new familiars

I registered already my mom and it was ok, but now I'm trying to register my sister, I entered the same adress and its not workingWhat can I do?

  • Newbie
  • I registered already my mom and it was ok, but now I'm trying to register my sister, I entered the same adress and its not working What can I do?
  • osornios
  • Spotify Star
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

My family was kiked out with any reason of the plan and now they can`t join again

Hello, My family was kiked out of our plan with any reason and now they can`t join again, i`ve sent the invitation, they filled the information spotify ask for and it didn`t let them enter again. I live in the same adress as my family.

  • Newbie
  • Hello, My family was kiked out of our plan with any reason and now they can`t join again, i`ve sent the invitation, they filled the information spotify ask for and it didn`t let them enter a...
  • Jacob
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

not same address for premium family

I am working and living in denmark but, because I am paying from a U.S. bank account, my region is United States. I can't invite my wife and kids because their region is Denmark, therefore not living at the same address, and I can't change the countr...

  • Newbie
  • I am working  and living  in denmark but, because I am paying from a U.S. bank account, my region is United States. I can't invite my wife and kids because their region is Denmark...
  • Jacob
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Joining Spotify Family

Hi! I had my sister in my family account and one day, she was kicked out for some reason unknown to me. I sent her the link w/ the invitation code once more. She puts all the info necessary but it says that she cannot join. Help?

  • Newbie
  • Hi! I had my sister in my family account and one day, she was kicked out for some reason unknown to me. I sent her the link w/ the invitation code once more. She puts all the info necessary but it s...
  • Hubo
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Solved!! Offline track limit different devices

Ok, I understand you guys set a limit to sync up to 9,999 tracks devided in three devices, so it's gonna be 3,333 each one. My question is, if I have the family plan it means we all are sharing that limit or each user enside of my account has its own...

  • Regular
  • Ok, I understand you guys set a limit to sync up to 9,999 tracks devided in three devices, so it's gonna be 3,333 each one. My question is, if I have the family plan it means we all are sharing t...
  • labelscollected
  • Community Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

NOT the same addres as the payer

When i try to type in the addres it says it Can be sure that is it the same addres AS the person paying for Spotify family

  • Newbie
  • When i try to type in the addres it says it Can be sure that is it the same addres AS the person paying for Spotify family
  • Jacob
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Premium family

Good Afternoon, Just signed up for premium family. I added my husband, so when he got the email does he create his own account or does he sign on under me

  • Casual Listener
  • Good Afternoon,   Just signed up for premium family. I added my husband, so when he got the email does he create his own account or does he sign on under me  
  • Nico
  • Community Legend
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

Solved!! Help

How can i see my adress?

  • Casual Listener
  • How can i see my adress?
  • Jacob
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Family Spotify

When a member joins my familiar account they are asked for my home adress, the problem is that i dont remember which one i put.Help me

  • Newbie
  • When a member joins my familiar account they are asked for my home adress, the problem is that i dont remember which one i put. Help me
  • Jacob
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Keeping playlists when starting family

One adult and two adolecents share an account and then move to family suscription. How can everyone keep their playlists?Eivind

  • Newbie
  • One adult and two adolecents share an account and then move to family suscription. How can everyone keep their playlists? Eivind
  • Maxim
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

spotify family premium

Hello! I have an account family premium, and they kick out of my plan to my family becuase spotify can´t verify that we live in the same house, the same address, and I checked and we all have the same information. Can anyone help me?

  • Newbie
  • Hello!  I have an account family premium, and they kick out of my plan to my family becuase spotify can´t verify that we live in the same house, the same address, and I checked and we all h...
  • Robert_W
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Family Plan UK TO USA

Hi with premium family plan, brother in UK sent me invite to USA. How do I get this to work?

  • Newbie
  • Hi with premium family plan, brother in UK sent me invite to USA. How do I get this to work?
  • Maxim
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

premium price

I don't really know what's happening. I already have a premium account and I pay 4,99€/ month. So I wanted premium for my mom but she has to pay 9,99€/ month. (She got a month for free, but I still don't understand.)

  • Newbie
  • I don't really know what's happening. I already have a premium account and I pay 4,99€/ month. So I wanted premium for my mom but she has to pay 9,99€/ month. (She got a month for free, but I still d...
  • Maxim
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes