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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82528 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63174 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198563 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29948 Views
44 replies
4 likes
So, My Sister Pays the account... I live with her... we live in the same adresss and now I appear as spotify Free user,, when I try to join it says that cannot verify that we live in the same adress.**bleep** Spotify? Help
So, My Sister Pays the account... I live with her... we live in the same adresss and now I appear as spotify Free user,, when I try to join it says that cannot verify that we live in the same adress....
Roadie
331 Views
1 replies
1 likes
I have spotify family. Can my father and i listen to music on our own phone at the same time
I have spotify family. Can my father and i listen to music on our own phone at the same time
Spotify Star
369 Views
1 replies
0 likes
Como faço para alterar do plano premium de 16,99 para o universitário?
Como faço para alterar do plano premium de 16,99 para o universitário?
Spotify Star
756 Views
1 replies
0 likes
As above, just subscribed to premium Spotify and Alexa is saying cannot play when asked as 'account is not premium'.Anyone else had this issue?
As above, just subscribed to premium Spotify and Alexa is saying cannot play when asked as 'account is not premium'. Anyone else had this issue?
Newbie
3187 Views
4 replies
1 likes
So from reading a few of these questions and the TOS, It appears that I will not be able to start a family premium with my 2 kids (11,14) that do not live with me full time? This is not their primary address, they are here primarily on the weekends a...
So from reading a few of these questions and the TOS, It appears that I will not be able to start a family premium with my 2 kids (11,14) that do not live with me full time? This is not their p...
Community Legend
363 Views
2 replies
0 likes
Verifiquei que a minha irmã foi excluida do meu plano familiar e, ao tentar reconvidar, o aplicativo pede que ela autentique os dados residenciais. Problema é que já adicionamos o endereço que moramos (o mesmo que foi cadastrado quando criei a conta)...
Verifiquei que a minha irmã foi excluida do meu plano familiar e, ao tentar reconvidar, o aplicativo pede que ela autentique os dados residenciais. Problema é que já adicionamos o endereço que moramo...
Spotify Star
883 Views
10 replies
0 likes
Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı
Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı
Newbie
252 Views
1 replies
0 likes
i used 7 day trial and downloaded about 1gB music and after 7 days end i purchased a premium code and after i went back to my library the downloaded musics was gone and i had to download them again will it happen again after my 30 days ends? what sho...
i used 7 day trial and downloaded about 1gB music and after 7 days end i purchased a premium code and after i went back to my library the downloaded musics was gone and i had to download them again w...
Spotify Star
470 Views
3 replies
0 likes
I was included in a Primium Familiar Plan and Spotify kick me out from the account and we're still paying the monthly fee. I need this to be fixed as soon as possible.
I was included in a Primium Familiar Plan and Spotify kick me out from the account and we're still paying the monthly fee. I need this to be fixed as soon as possible.
Spotify Star
410 Views
1 replies
0 likes
We bought family prem, and i had this premium setting for a month or 2, 3 days ago or so spotify kicked me telling me i went back to FREE account but my family kept the PREMIUM one, then i got invited again but the page said it can't be confirmed tha...
We bought family prem, and i had this premium setting for a month or 2, 3 days ago or so spotify kicked me telling me i went back to FREE account but my family kept the PREMIUM one, then i got i...
Newbie
5076 Views
9 replies
2 likes
I have problem. Me and mu mum have spotify premium and its working on her and not me. Its not that im not in spotify premium family,because im the one wich account is the main account. But im not getting spotify premium but my mun does. I have tried ...
I have problem. Me and mu mum have spotify premium and its working on her and not me. Its not that im not in spotify premium family,because im the one wich account is the main account. But im not g...
212 Views
0 replies
0 likes
I have purchased Spotify Family Premium, and so far I have added two accounts, however, for one family member, Spotify Premium hasn't taken effect. Any help?
I have purchased Spotify Family Premium, and so far I have added two accounts, however, for one family member, Spotify Premium hasn't taken effect. Any help?
Casual Listener
463 Views
2 replies
0 likes
Al mes de que un familiar se registró al plan familiar, le llegó el correo de verifiación de CP. Una vez "verificado" le decia que le llegaría otro correo para seguir la otra verificación, ese correo no llegó y lw dió error y le quitó el premium:) he...
Al mes de que un familiar se registró al plan familiar, le llegó el correo de verifiación de CP. Una vez "verificado" le decia que le llegaría otro correo para seguir la otra verificación, ese correo...
Roadie
358 Views
1 replies
0 likes
problem with the family member's access on family premium
problem with the family member's access on family premium
Newbie
492 Views
4 replies
0 likes
HelloI want to download music without WLAN using LTE instead. I read there must be a switch in configuration:Bibliothek > Einstellungen > "Über mobilnetz laden" Library > Configuration > "Download with cellular network" - or something similarI´m usin...
Hello I want to download music without WLAN using LTE instead. I read there must be a switch in configuration: Bibliothek > Einstellungen > "Über mobilnetz laden" Library > Configur...
201 Views
0 replies
0 likes
Buenas,Tengo una cuenta premium familiar y hace poco le llegó un email al que gestiona la cuenta en la que decía que no habían podido verificar que mi domicilio coincidiera con el suyo y que me habían pedido que lo verificará y de no hacerlo en el pl...
Buenas, Tengo una cuenta premium familiar y hace poco le llegó un email al que gestiona la cuenta en la que decía que no habían podido verificar que mi domicilio coincidiera con el suyo y que me hab...
232 Views
0 replies
0 likes
Is it for real that a Premium familiy account wont let each user listen online, to different music at the same time? Hope I'm missing out on a setting issue.
Is it for real that a Premium familiy account wont let each user listen online, to different music at the same time? Hope I'm missing out on a setting issue.
Casual Listener
621 Views
3 replies
0 likes
Hi, I have a problem when someone in my family listens to Spotify through their Family account with their login details and when they do so Im being kicked out from the Administrator account. I've double checked that there are no double log in detail...
Hi, I have a problem when someone in my family listens to Spotify through their Family account with their login details and when they do so Im being kicked out from the Administrator a...
279 Views
0 replies
0 likes
Merhaba, lise öğrencisi olduğumu ve öğrenci indirimli premium üyeliği talebinde bulunduğumu online siteniz üzerinden soru olarak sordum. E-mail hesabımdan benimle iletişime geçileceğini bildirdiler. Bunun üzerine hesabımdan ücret kesildi, ancak defal...
Merhaba, lise öğrencisi olduğumu ve öğrenci indirimli premium üyeliği talebinde bulunduğumu online siteniz üzerinden soru olarak sordum. E-mail hesabımdan benimle iletişime geçileceğini bildirdiler. ...
Newbie
713 Views
3 replies
0 likes
El plan que he contratado es de 28.9 mensuales pero ya van tres meses que me cobran mas de 31.8 mes a mes, ¿como puedo hacer para que hagan el ajuste correspondiente?
El plan que he contratado es de 28.9 mensuales pero ya van tres meses que me cobran mas de 31.8 mes a mes, ¿como puedo hacer para que hagan el ajuste correspondiente?
Casual Listener
429 Views
1 replies
2 likes
