log in family account

[Mireille13]

I just bought a family account. My son and husband used already my account before, but we want to listen at the same time our own music. If they open my invitation, they get a massage that they cannot be accepted because they have already an account. Even when they log out and they open the invitation, then they get the same message. What can we do?

[osornios · Accepted solution]

Hey @Mireille13,

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to get a Spotify username / password. Using Facebook will not let you do that.

Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).

Send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly.

Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.

Hope it helps. 🙂