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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140329 Views
  • 32 replies
  • 8 likes
  • 140329 Views
  • 32 replies
  • 8 likes

PREMIUM FOR FAMILY

Can i pay in full for a year if i sign for premium for family?

  • Visitor
  • Can i pay in full for a year if i sign for premium for family?
  • Jacob
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

I need to change address for Spotify Premium

I can't remember exactly how I registered my address, so I need to change it. I have Family Suscription but I have no options on the system to update this info.Please, help me.

  • Newbie
  • I can't remember exactly how I registered my address, so I need to change it. I have Family Suscription but I have no options on the system to update this info. Please, help me.
  • Jacob
  • Community Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Premium Family invite email

How long does it take someone to receive the email inviting them to join the family plan?

  • Newbie
  • How long does it take someone to receive the email inviting them to join the family plan?
  • Maxim
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Upgrade from Premium to Family

Either i or my husband was just charged for our account (we share an account and our subcriptions are different dates) and we want to switch to family. Will we be charged again when we upgrade?

  • Newbie
  • Either i or my husband was just charged for our account (we share an account and our subcriptions are different dates) and we want to switch to family. Will we be charged again when we upgrade?
  • itu_
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

I started a family plan but i dont want to listen to another members music.

i dont want to go offline to listen to my own music. whats so great about the family plan if i have to listen to my childs music? i had spotify on my sonos system at work but then i was interrupted with my childs music???!! so embarrassing. i might a...

  • Newbie
  • i dont want to go offline to listen to my own music. whats so great about the family plan if i have to listen to my childs music? i had spotify on my sonos system at work but t...
  • Maxim
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Premium for family

Se volessi sottoscrivere un abbonamento Premium for Family è possibile pagare in un'unica soluzione l'intero anno senza la dilazione mensile?

  • Newbie
  • Se volessi sottoscrivere un abbonamento Premium for Family è possibile pagare in un'unica soluzione l'intero anno senza la dilazione mensile?
  • Maxim
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Solved!! Have Premium Family but two of us can't listen to different feeds at same time.

We have Premium Family. My wife is listening on her iPhone in the car and I try to listen on my Mac laptop at my desk (neither of us have established playlists, so we are both streaming different songs or artists as we are choosing them in real time)...

  • Newbie
  • We have Premium Family.  My wife is listening on her iPhone in the car and I try to listen on my Mac laptop at my desk (neither of us have established playlists, so we are both streaming d...
  • NicolaConnect
  • Casual Listener
  • 1882 Views
  • 3 replies
  • 0 likes
  • 1882 Views
  • 3 replies
  • 0 likes

Child with premium account moving to family plan

My child has a premium Spotify account that was charged last week for renewal. However today I signed the whole family up for the family premium account. She joined the family account using the same username and email, so will that cancel her ongoing...

  • Newbie
  • My child has a premium Spotify account that was charged last week for renewal. However today I signed the whole family up for the family premium account. She joined the family account using the s...
  • Jacob
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

SOU PREMIUM MAS MINHA CONTA TA FREE

Boa noite, participo de uma conta familiar premium e hoje, quando fiz login in dentro do meu carro e depois quando fui logar de novo no meu celular, a conta voltou com free, já tentei todas as formas com a minha administradora e nada aconteceu e esto...

  • Newbie
  • Boa noite, participo de uma conta familiar premium e hoje, quando fiz login in dentro do meu carro e depois quando fui logar de novo no meu celular, a conta voltou com free, já tentei todas as formas...
  • 435 Views
  • 0 replies
  • 1 likes
  • 435 Views
  • 0 replies
  • 1 likes

My relativr can't join Premium for Family

Please help. My relative can't join Premium for Family. It says that the address cannot be verified. It was working fine a few weeks ago.

  • Casual Listener
  • Please help. My relative can't join Premium for Family. It says that the address cannot be verified. It was working fine a few weeks ago.
  • FernandoRocker
  • Casual Listener
  • 604 Views
  • 4 replies
  • 0 likes
  • 604 Views
  • 4 replies
  • 0 likes

When upgrading from Premium to Family, will the remaining unused monthly fee be used?

Hi everybody, I want upgrade my Premium account to Family Premium. When I do this in the middle of the month for which I paid the monthly fee, will the remaining unused monthly fee be considered for the Familiy subscription fee?Thanx in advance ...

  • Newbie
  • Hi everybody, I want upgrade my Premium account to Family Premium. When I do this in the middle of the month for which I paid the monthly fee, will the remaining unused monthly fee be considered f...
  • Maxim
  • Spotify Star
  • 769 Views
  • 1 replies
  • 0 likes
  • 769 Views
  • 1 replies
  • 0 likes

agregar a plan familiar

me podrian ayudar por favor, no puedo agregar la cuenta de mi esposo iven1984a mi plan familiar, me dice que mo coinciden nuestras direcciones pero a la hora de modificarla y poner la misma qe la mia me dice que es incorrecto.

  • Casual Listener
  • me podrian ayudar por favor, no puedo agregar la cuenta de mi esposo iven1984a mi plan familiar, me dice que mo coinciden nuestras direcciones pero a la hora de modificarla y poner la misma qe la mia...
  • OviiiOne
  • Community Legend
  • 775 Views
  • 4 replies
  • 2 likes
  • 775 Views
  • 4 replies
  • 2 likes

Pasar de Plan anual inidivual a mensual familiar

Estimados su ayuda.Tengo una cuenta anual individual (3 dias recien pagada) y quiero pasar a un plan familiar pero entiendo que para esta modalidad no tienen la suscripcion anual.Necesito saber como quedaria o que tengo que hacer ya que el pago ya se...

  • Newbie
  • Estimados su ayuda. Tengo una cuenta anual individual (3 dias recien pagada) y quiero pasar a un plan familiar pero entiendo que para esta modalidad no tienen la suscripcion anual. Necesito saber c...
  • OviiiOne
  • Community Legend
  • 860 Views
  • 1 replies
  • 0 likes
  • anual
  • 860 Views
  • 1 replies
  • 0 likes

Spotify family with philips Multiroom Speaker

How can i use philips SW750M with different Spotify family accounts? If I log in with another then the main account my philips Multiroom Speaker is not in the list of available devices of the spotify app on my smartphone.

  • Newbie
  • How can i use philips SW750M with different Spotify family accounts? If I log in with another then the main account my philips Multiroom Speaker is not in the list of available devices of the s...
  • 582 Views
  • 0 replies
  • 0 likes
  • Philips
    SM750M
  • 582 Views
  • 0 replies
  • 0 likes

Number of devices

I have the Family Premium. It states that up to 6 people can have their own account. However, it appears that only 3 devices can be connected to the family premium. My wife has her own login and password. However, her device shows up in my number of ...

  • Casual Listener
  • I have the Family Premium. It states that up to 6 people can have their own account. However, it appears that only 3 devices can be connected to the family premium. My wife has her own login and p...
  • Jacob
  • Community Legend
  • 586 Views
  • 3 replies
  • 0 likes
  • 586 Views
  • 3 replies
  • 0 likes

Superuser Contribution family package address verification

At first week after paying family package all the members get to become premium users and we can verify the address at that time, but suddenly after 1 week or more pass my account only become free user and others family members. The one who pays for ...

  • Newbie
  • At first week after paying family package all the members get to become premium users and we can verify the address at that time, but suddenly after 1 week or more pass my account only become free u...
  • ZullyB
  • Roadie
  • 676 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 676 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar Mexico

Como puedo dar de alta a mi papa en la suscripción familiar cuando lo suscribi el escribió los datos de alta y puso mal la dirección ahora no sé si se puede cambiar los datos no sé qué hacer

  • Newbie
  • Como puedo dar de alta a mi papa en la suscripción familiar cuando lo suscribi el escribió los datos de alta y puso mal la dirección ahora no sé si se puede cambiar los datos no sé qué hacer
  • ZullyB
  • Roadie
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

I don't remember what I wrote to the adress for Family subscription

I bought premium family 5 months ago and I add my brother. 5 moths later, I was adding my other brother but they didn't accept the adress because 5 months ago I wrote half of the our adress and I don't remember what exactly I wrote there. What should...

  • Newbie
  • I bought premium family 5 months ago and I add my brother. 5 moths later, I was adding my other brother but they didn't accept the adress because 5 months ago I wrote half of the our adress and I d...
  • Hubo
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Double charged

I'm on a family subscription but I also just got charged for an individual membership. I need to be refunded and not charged again. Also, the lack of a simple customer service help option sucks.

  • Casual Listener
  • I'm on a family subscription but I also just got charged for an individual membership. I need to be refunded and not charged again. Also, the lack of a simple customer service help option sucks. 
  • Jacob
  • Community Legend
  • 602 Views
  • 5 replies
  • 0 likes
  • 602 Views
  • 5 replies
  • 0 likes

Solved!! Premium account didn't switch to family premium

Hello, I had a premium account and I joined a family premium as a family member. Nevertheless yesterday I was charged 9,99. Why? Will you refund this money?Thanks!

  • Casual Listener
  • Hello, I had a premium account and I joined a family premium as a family member. Nevertheless yesterday I was charged 9,99. Why? Will you refund this money? Thanks!
  • Jacob
  • Community Legend
  • 736 Views
  • 5 replies
  • 0 likes
  • 736 Views
  • 5 replies
  • 0 likes