Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Estimados, mi hermana no ha podido incluirse dentro del plan familiar, ya que al inscribir la dirección le aparece que no pueden comprobar que ella viva en ese lugar.
Tenho a conta family do spotify, semana passada minha conta prou de funcionar do nada. Minha irma cancelou meu convite e me enviou novamente para eu tentar fazer funcionar de novo. Porém não consigo me conectar pois aprece que nosso endereço é difere...
Je kunt geen lid worden van dit Premium for Family-account.Je bent in de afgelopen 12 maanden al lid geworden van 2 abonnementen.Translation:You cannot become a member of this Premium for Family-account. You have already became a member of 2 membersh...
I live in Tanzania but want to do my billing information from Holland, do the rest of my family members put their adres as holland or as tanzania? (Tanzania is where we are currently)
I was invited to a family premium account and I thought I added my original account, the one I created through facebook years ago. So I signed in with facebook, but apparently this duplicatedf my account and now a new, empty account has the family pr...
Can some one help me. I would like to know that today I pay for my own account for the personal premium. And my sister told me she also want to join spotify!Can I upgrade the personal premium to family right away?Can my sister use it right away? Will...
A member of my family was excluded of my Spotify premium for family because they said the address is not the same. I don't know why. And I can't put him again
We are new to spotify, my husband and I both tried spotify free with different accounts and decided to get spotify premium family yesterday. when i send him a link to join the family subscription the message says "you are already a member of this or ...
Nach der Bestellung eines Familien Abos erschien bei mir nicht das Premium Update.Auch nach mehrmaligem Einloggen konnte dies nicht verbessert werden.
HI there, I'm on a family account with my sister, and recently in Ireland the student account dropped. And well I'd prefer to pay 5 euro a month instead of 15 a month. Is there a way to directly swap? I can't find it anywhere.
Hi, This morning I saw a withdrawal from Spotify on my bank account. I didn't want to pay next month, so I cancelled my premium subscription. Now I can't even use Spotify Premium this month, although I've paid for the full month. Does anyone know if ...
Hey i have the family plan and i'm traying add my brother but when i send the invitation and he put the adress show us a messenge that we don't live at the same place and when i go check my adress in my profile don't show anywhere can somebody please...
My girlfriend who lives with me about 4 days a week, is looking at getting spotify. Can I upgrade to family premium and add her? Regards
Hello. I bought a 3-month campaign premium. I marked the option to cancel premium when the campaign was over. I dont want to pay for premium this month. Please cancel my premium membership and refund my money. I want a free account. Account name: nit...
I have a Premium account.I am based in Australia, but am based in the USA for work for a few months with my family. My wife wanted to access the account at the same time as me, so I upograded the account to the Family Premium account.As my payment de...
I can't include my wife in my family premium plan. I sent to him the invite, she logged with the code but the system says that is not possible to confirm that we live in the same address... how can we fix this?
he pagado el plan familiar premium, ya dos dias pero siguo con spotify free porque no connecta.
En mi plan familiar tenía un par de miembros pero desde hoy los quito a todos y ahora no acepta la dirección. que puedo hacer? Gracias.
This is the error message. First time i pay whit UK CreditCard, after i readed a FAQ and i change the credit card whit one italian, but this not work ? HELP ME
Although we sent email to reflect. No one respond and Spotify duplicate the charge monthly!!! Pissed off!!