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Please see below the most popular frequently asked questions.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 165101 Views
  • 32 replies
  • 9 likes
  • 165101 Views
  • 32 replies
  • 9 likes

Won't add a family member

I have been using Spotify for a few months and my children have been using my account on their phones. I decided to upgrade to family Spotify and sent an inivitation to my daughters email address. For some reason itA) thinks she is in the USA not the...

  • Newbie
  • I have been using Spotify for a few months and my children have been using my account on their phones. I decided to upgrade to family Spotify and sent an inivitation to my daughters email address. F...
  • OptimuzKrice
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

[HELP] - How can I change my physical adress?

I get the Familly Premium and when spotify request my adress I informed the wrong number of my physical adress. How can i correct that?

  • Casual Listener
  • I get the Familly Premium and when spotify request my adress I informed the wrong number of my physical adress. How can i correct that?
  • Maxim
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Re

I used to have Spotify premium deleted me account I would like it back please I was paying £5 a month with a uni discount

  • Newbie
  • I used to have Spotify premium deleted me account I would like it back please I was paying £5 a month with a uni discount
  • Tom
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Plan familiar y me cobran premium

Porque me cobran premium, si yo tengo plan familiar!!! Por favor ayuda gracias....

  • Casual Listener
  • Porque me cobran premium, si yo tengo plan familiar!!! Por favor ayuda gracias....
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Premium Family all at same address yet not working

Okay so, we subscribed to the Spotify Premium Family which was meant to be simple and make life easier but it hasn't been...and I have wasted hours trying to sort this out...very frustrated, please help! We are currently living in Italy, a family of ...

  • Newbie
  • Okay so, we subscribed to the Spotify Premium Family which was meant to be simple and make life easier but it hasn't been...and I have wasted hours trying to sort this out...very frustrated, please h...
  • Bittencourt
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

How can I add back my son on my family spotify?

Hello, My son lives part time with his mom and part time with me. So, he has two homes, and one of those is where the spotify account is.He has had spotify family for months and never had issues. Now the system has cut him out of the spotify family a...

  • Newbie
  •     Hello,   My son lives part time with his mom and part time with me. So, he has two homes, and one of those is where the spotify account is. He has had spotify family for m...
  • Bittencourt
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Spotify abroad, cuando cambio de pais ya no tengo premium!!!!

Hola! Llevo 4 meses en el extranjero y hasta el día de hoy me notificaron que solo se puede tener "Spotigy Abroad" por 14 días. Cambie la zona de estancia, pero ahora tengo spotify free... No encuentro solución!!!

  • Newbie
  • Hola!    Llevo 4 meses en el extranjero y hasta el día de hoy me notificaron que solo se puede tener "Spotigy Abroad" por 14 días. Cambie la zona de estancia, pero ahora tengo spotify fre...
  • OptimuzKrice
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Will the family premium work abroad?

Hey, my family and I have a family premium thing going and we live in Finland, however we are going to the USA for a month this summer, and we specifically got this premium plan so we could listen offline in the states. Most of my family, including m...

  • Newbie
  • Hey,  my family and I have a family premium thing going and we live in Finland, however we are going to the USA for a month this summer, and we specifically got this premium plan so we could l...
  • OptimuzKrice
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dudas plan familiar

He estado mirando en foros y gente lo tiene contratado con amigos pero aquí leo que tienes que cambiar la residencia para añadir a gente y eso, ¿es obligatorio que todos vivan en el mismo hogar ?Si es así ¿se puede cambiar domicilio?¿lo de domicilio ...

  • Regular
  • He estado mirando en foros y gente lo tiene contratado con amigos pero aquí leo que tienes que cambiar la residencia para añadir a gente y eso, ¿es obligatorio que todos vivan en el mismo hogar ? ...
  • jfdezwow
  • Regular
  • 992 Views
  • 3 replies
  • 0 likes
  • 992 Views
  • 3 replies
  • 0 likes

Erro de pagamento

Fiz alteração na forma de pagamento pois meu cartão de crédito foi atualizado, porém, como ainda não teve seu limite ajustado, o Spotify não está efetuando o pagamento. Não tenho outro cartão para trocar o número. Vou perder o plano? Não tem nenhuma ...

  • Casual Listener
  • Fiz alteração na forma de pagamento pois meu cartão de crédito foi atualizado, porém, como ainda não teve seu limite ajustado, o Spotify não está efetuando o pagamento. Não tenho outro cartão para tr...
  • Bittencourt
  • Spotify Star
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

How to link to family account? (Como vincular em conta familiar?)

I'm having trouble inserting my mother and pressing on my family plan. Both reside at the same address as I do. However, by adding to my account, Spotify has the following response: "You can not participate in this Family Premium Plan. It was not pos...

  • Newbie
  • I'm having trouble inserting my mother and pressing on my family plan. Both reside at the same address as I do. However, by adding to my account, Spotify has the following response: "You can not p...
  • Bittencourt
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Listening on different devices with Spotify Family

I have Spotify Family and have added three family members besides me. I have the problem that my daughter and I cannot listen to different songs at the same time even though she's added as a member. There's no problem with my two other family members...

  • Newbie
  • I have Spotify Family and have added three family members besides me.   I have the problem that my daughter and I cannot listen to different songs at the same time even though she's added as a...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Still being charged full premium price despite family subscription

I used to have a premium account but last January my household began a family subscription to keep costs down, and we now all have this subscription which works perfectly. However, month after month I have still been charged €9.99 for my subscription...

  • Casual Listener
  • I used to have a premium account but last January my household began a family subscription to keep costs down, and we now all have this subscription which works perfectly. However, month after m...
  • Someirishguy
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

hoe krijg ik een melding als mijn gevolgde artiest iets upload?

Ik volg inmiddels al aardig wat artiesten. Helaas krijg ik op geen enkele manier te weten als een artiest een nieuw album of single uitbrengt. Is er een manier waarop ik dit kan inschakelen? Dit heb ik wel aangevingt bij mijn acountinstellingen by th...

  • Casual Listener
  • Ik volg inmiddels al aardig wat artiesten. Helaas krijg ik op geen enkele manier te weten als een artiest een nieuw album of single uitbrengt. Is er een manier waarop ik dit kan inschakelen? Dit heb ...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Cant join Premium Family / Code not working?!

Hello,My Famalie just bougth Preminum Family and sent me the invite email. I used the code from the email but i get a notification that The code cant be used i should check if he is ritgh(100%) and if its still not working i should ask the customer s...

  • Casual Listener
  • Hello, My Famalie just bougth Preminum Family and sent me the invite email. I used the code from the email but i  get a notification that The code cant be used i should check if he is ritgh(1...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Wir können diesen Code leider nicht einlösen.

Meine Famlilie hat sich Premium Family gekauft und mir die Einladungsemail mit Code zugeschickt. Nun habe ich versucht den Code zu benutzen und erhalte folgende Ferhlermeldung: "Wir können diesen Code leider nicht einlösen. Versuch es bitte erneut un...

  • Casual Listener
  • Meine Famlilie hat sich Premium Family gekauft und mir die Einladungsemail mit Code zugeschickt. Nun habe ich versucht den Code zu benutzen und erhalte folgende Ferhlermeldung: "Wir können diesen C...
  • Maxim
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Premium o Plan Familiar

Hola, Se supone que la cuenta de mi madre con usuario rosagema12 es cuenta familiar y tenemos varias cuentas premium que dependen de ésta como pero cuando accede a su perfil, pone que está sólo como premium y no como familiar. ¿qué puede estar ocurr...

  • Casual Listener
  • Hola,   Se supone que la cuenta de mi madre con usuario rosagema12 es cuenta familiar y tenemos varias cuentas premium que dependen de ésta como <snip-mail> pero cuando accede a su per...
  • Bad_Girl25
  • Gig Goer
  • 548 Views
  • 7 replies
  • 0 likes
  • 548 Views
  • 7 replies
  • 0 likes

Family

I signed up for the family account through the link my dad emailed me and it worked on the internet spotify but when I log in on the app it doesnt say i have premium and wont let me put the code in anywhere... anyone know what to do?

  • Newbie
  • I signed up for the family account through the link my dad emailed me and it worked on the internet spotify but when I log in on the app it doesnt say i have premium and wont let me put the code in a...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Plan Familiar - Pregunta

Si una persona se va al extranjero durante mucho tiempo, ¿puede seguir usando el plan? a pesar de no estar en la dirección establecida.

  • Newbie
  • Si una persona se va al extranjero durante mucho tiempo, ¿puede seguir usando el plan? a pesar de no estar en la dirección establecida.
  • OptimuzKrice
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Premium Familiar

Hola, tengo una pregunta, quiero adquirir el spotify familiar pero si un familiar no se encuentra en el mismo pais igual lo puedo usar?

  • Newbie
  • Hola, tengo una pregunta, quiero adquirir el spotify familiar pero si un familiar no se encuentra en el mismo pais igual lo puedo usar? 
  • OptimuzKrice
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes