Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hallo,Bin Mitglied eines Family Accounts. Nun war ich 2 Wochen in den USA und bin aus dem Premium Account raus. Angeblich, weil meine Adresse nicht verifiziert ist. Der mod hat mir nun immer wieder neue Einladungen geschickt. Als Antwort bekomme ich ...
I have sent the invitation to join my family plan and when they try to accept it says "cannot join premium for family". It also says sorry, you're already a member of this family. I have gone into my account settings and they aren't listed accept whe...
Boa noiteee ,Não consigo evoluir minha conta do free para o Premium. Sendo que já tenho o código para a conta Premium família.Todas as tentativas me levam novamente a página de digitar código , porém em momento algum aparece mensagem sobre erro no có...
Nao consigo fazer o download de arquivo do comprovante de matricula na faculdade. Como se se ja fui cobrada e como faço o download?
öğrenci indirimi olan premium a sahip olmak istiyorum ama kart bölümü bir türlü yüklenmiyor bilgisi olan varmı yada nerden kayıt yapılacağını bilen
How can I tranfere a playlist from another account?
Fiz todo o procedimento, inclusive recebi um email dizendo que a cobrança no cartão rstava ok. Mais não consigo usar os benefícios. Tento logar, mais não me da beneficio nenhum. O que faço?
Family Premium sagt: alle Mitglieder der Familie müssen unter einem Dach leben.Da ich geschieden bin ist das aber nur die halbe Zeit der Fall - und die Meldeadresse ist nicht gleich meiner. Trotzdem sind wir "Familie". Ist das Setup trotzdem ok für S...
Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo no entiendo cuál es el error yo soy la titular de la...
I had a family plan for spotify premium and when I switched credit cards I logged back in and it wasn't a family plan anymore. I upgraded to the family plan and sent the link out to my family members but they can't join because it says they are alrea...
Can I add a member in my Spotify Family even if that person uses facebook to login in her account?
spotify ofered to me 30 days premium membership free..ı accepted.but when i finish it has written "until 2 may " ı accepted on 30 april..
So i have paid for spotify for about 3 to 4 years now and at some point my account was compromised and someone made a family account and added their accounts to mine. I did not get notified of this ever and i just found this out now. i tried contacti...
Good evening, Some days ago i receive an email saying that i have to verify the address of my family members and well, we all live in the same house, and in our profiles we have the same postal code, but they all have been transfer to a free plan any...
We had a problem with the payment, we solved it but my account doesn't enter. It says they can't check that we live at the same address but we do!For my sister is everything ok but she sent me a lot of invitations and none worked. What we should do? ...
Como as contas de meus membros foram excluídos e não conseguiram mais activar como contas por problemas de localizao, eles colocam o mesmo cep e mesmo assim sao impedidos. Gostaria de ter uma solucao, estou pagando e nao estou usando.
Recientemente la aplicación desvinculó a 3 de mis familiares y no los puedo volver a reincorporar a mi plan familiar premium. Cuando intento reincorporarlos dice "no se ha podido comprobar la dirección". Utilizo los mismos datos de la dirección, códi...
I PAID FOR SPOTIFY PREMIUM BUT I STILL CAN'T USE THE PREMIUM FEATURES. WHY IS THAT?
Why have I been charged 14.99 Pounds for a 4.99 Pounds subscription?Is their any possible way to get a refund back on my £10.00?
Around mid April i sent a message regarding my problem, which is that i paid for 12 months premium family subscription and only got 6. I was replied with the following: "Hello Marcos,Thanks for getting in touch with us. We understand that you didn't ...