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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164898 Views
  • 32 replies
  • 9 likes
  • 164898 Views
  • 32 replies
  • 9 likes

Spotify family and country

Hi, I believe other people had the same issue: I moved from the UK to the US and I am unable to change country on my account. I have updated address and credit card to US ones, but I am still unable to click on country scrolling menu. I am not using ...

  • Newbie
  • ...till unable to click on country scrolling menu. I am not using any VPN.   This causes issues because I cannot add my wife's account to my spotify family since hers is setup in the US.   C...
  • osornios
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with include new member in the premium account

Hi, I have a problem when I try include me in the premium account of my son. I received the email but when I need confirm the address, They say me that can´t confirm the address. However, the address is correct. What can I do?

  • Newbie
  • Hi,   I have a problem when I try include me in the premium account of my son. I received the email but when I need confirm the address, They say me that can´t confirm the address. However, th...
  • MonicaM_Bogota
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobro inadecuado

Hola, me afilie al plan familiar a precio de 28.90 y en mi cuenta figura 31.50, quiero saber a que se debe el incremento.Espero por favor me responda a mi correo.michaelportocarreropineda@gmail.com

  • Newbie
  • Hola, me afilie al plan familiar a precio de 28.90 y en mi cuenta figura 31.50, quiero saber a que se debe el incremento. Espero por favor me responda a mi correo. michaelportocarreropineda@gmail...
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

No me deja suscribirme a cuenta premium familiar

Spotify no me deja unir una cuenta a un plan familiar. Lo raro es que desde siempre esa cuenta estuvo suscrita hasta que un día desapareció. He vuelto a enviar la invitación y cuando agrego la direccion postal (que obviamente es la misma) me indica q...

  • Newbie
  • Spotify no me deja unir una cuenta a un plan familiar. Lo raro es que desde siempre esa cuenta estuvo suscrita hasta que un día desapareció. He vuelto a enviar la invitación y cuando agrego la direcc...
  • osornios
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Plan Familiar

Estoy tratando de meter a un familiar pero me pregunta por mi dirección, la cual pongo pero al tratar de crearla me dice que no coincide en ls direcciones pero en ninguna parte de su pagina puedo ver qué dirección metí. Entonces quería ver en dónde p...

  • Newbie
  • Estoy tratando de meter a un familiar pero me pregunta por mi dirección, la cual pongo pero al tratar de crearla me dice que no coincide en ls direcciones pero en ninguna parte de su pagina puedo ver...
  • osornios
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Family subscription

Spotify is not allowing me to join my wife's family account...saying I'm in a different country, which I'm clearly not.

  • Newbie
  • Spotify is not allowing me to join my wife's family account...saying I'm in a different country, which I'm clearly not.
  • Robert_W
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi

Merhabalar bugün premium üyelik aldım öğrenci tarifesinden ama üniversite öğrencisi değilim ve bunu en sonkötü soruyor olmanız kötü bişey üstüne bide parayı çekiyorsunuz acilen paramı iade etmenizi istiyorum teşekkürler. hesabım: diyar9965@gmail.com

  • Newbie
  • Merhabalar bugün premium üyelik aldım öğrenci tarifesinden ama üniversite öğrencisi değilim ve bunu en sonkötü soruyor olmanız kötü bişey üstüne bide parayı çekiyorsunuz acilen paramı iade etmenizi i...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Family Premium Account

I have just recently changed my account to Family Premium Account to allow my two sons to use Spotify. When I am listening to music and when one of my sons logs in to his playlist it overrides mine and his song starts playing. How can I prevent this ...

  • Newbie
  • I have just recently changed my account to Family Premium Account to allow my two sons to use Spotify. When I am listening to music and when one of my sons logs in to his playlist it overrides mine a...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

No encuentro la dirección que di de alta para el plan familiar

Quiero compartir a mi familia el plan familiar pero no encuentro la dirección que dí de alta. Esto para poder colocarla de la misma forma y que no aparezca que no pudo determinar la dirección. Porfa si alguien me puede apoyar con esta duda Saludos

  • Newbie
  • Quiero compartir a mi familia el plan familiar pero no encuentro la dirección que dí de alta. Esto para poder colocarla de la misma forma y que no aparezca que no pudo determinar la dirección.  ...
  • OviiiOne
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

One account two places

So I use spotify in my car and 5 year old son uses it on Alexa. But sometimes when I'm commuting to work and using spotify in my car hes at home wanting to use it to listen to his music. So then I lose my music. So if I sign up for premium for family...

  • Newbie
  • ...ose my music. So if I sign up for premium for family can we listen at the same time? He doesn't have an email address, he's 5.
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

ERR_UNKNOWN_URL_SCHEME?

Yo tenía contratado el Plan Familiar pero después saco a dos familiares dejándo solo a 1 quise meterlos y me marcaba error.. Di de baja la suscripción y ayer la volví a contratar y solo dejo entrar a un familiar a los demás les manda que no pudieron ...

  • Casual Listener
  • Yo tenía contratado el Plan Familiar pero después saco a dos familiares dejándo solo a 1 quise meterlos y me marcaba error.. Di de baja la suscripción y ayer la volví a contratar y solo dejo entrar a...
  • OptimuzKrice
  • Roadie
  • 2309 Views
  • 1 replies
  • 0 likes
  • 2309 Views
  • 1 replies
  • 0 likes

Premium Family

Familienmitglied ist eingeloggt, bekommt auch Premium Family Status angezeigt, hat aber trotzdem nur Spotify Free Funktionalität. Was muss man machen?

  • Newbie
  • Familienmitglied ist eingeloggt, bekommt auch Premium Family Status angezeigt, hat aber trotzdem nur Spotify Free Funktionalität. Was muss man machen?
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Unable to use Spotify Family

HELP!!!I recently upgraded my Premium subscription to family. However, when anyone I invite tries to use the account they get an error (when entering the invite code)"We couldn't add you to Premium for Family as your account needs to be based in the ...

  • Newbie
  • HELP!!! I recently upgraded my Premium subscription to family. However, when anyone I invite tries to use the account they get an error (when entering the invite code) "We couldn't add you to P...
  • Tom
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema al verifficar dirección

Buenas noches. Tengo y pago un plan familiar, mi esposa era parte de ese plan, sin embargo en días recientes ya no aparecía y cuando intento agregarla siempre me dice que no se puede validar la dirección. No creo que la solución sea crear una nueva c...

  • Newbie
  • Buenas noches. Tengo y pago un plan familiar, mi esposa era parte de ese plan, sin embargo en días recientes ya no aparecía y cuando intento agregarla siempre me dice que no se puede validar la direc...
  • ZullyB
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Spotify aile paketini iptal etmek

Ne kadar araştırsam da denesemde aile paketini iptal edemiyorum yardım edin üyelik kısmından etmem gerekirken bu hatayı alıyorum

  • Newbie
  • Ne kadar araştırsam da denesemde aile paketini iptal edemiyorum yardım edin üyelik kısmından etmem gerekirken bu hatayı alıyorum
  • 556 Views
  • 0 replies
  • 0 likes
  • 556 Views
  • 0 replies
  • 0 likes

play on two different devices

I have upgraded my account from premium to family as my son and I always play music.Whenever I am listen to music and my son plays on his phone it stops playing on my device. Please help thanks.

  • Newbie
  • I have upgraded my account from premium to family as my son and I always play music. Whenever I am listen to music and my son plays on his phone it stops playing on my device. Please help thanks.
  • OptimuzKrice
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Premium Family availability by country

Hello I am trying out Spotify and looks great. I am wondering how I can use it with my family to make it our main music source, but it seems that Family plans are not available in Japan. What about France? We spend much of the time there, and I have ...

  • Casual Listener
  • Hello   I am trying out Spotify and looks great. I am wondering how I can use it with my family to make it our main music source, but it seems that Family plans are not available in Japan. &n...
  • user-removed
  • Not applicable
  • 3466 Views
  • 4 replies
  • 0 likes
  • 3466 Views
  • 4 replies
  • 0 likes

Problemas para assinar o plano familiar

Preciso de ajuda urgente. Cancelei minha assinatura premium pra migrar pra família e agora não consigo . Aparece sempre uma mensagem como esta: Parece que o seu cartão ou forma de pagamento está num dia ruim. Não se preocupe que nada foi cobrado. Ten...

  • Newbie
  • Preciso de ajuda urgente. Cancelei minha assinatura premium pra migrar pra família e agora não consigo . Aparece sempre uma mensagem como esta:   Parece que o seu cartão ou forma de pagam...
  • Bittencourt
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Family Premium (ADDITIONAL CHARGES)

I have 2 spotify accounts. I only use one, and have been paying for this one account for over 2 years. Approximately 10 months ago my family decided to get the Family Plan on Spotify and added my account to it. I cancelled my active account before I ...

  • Casual Listener
  • I have 2 spotify accounts. I only use one, and have been paying for this one account for over 2 years. Approximately 10 months ago my family decided to get the Family Plan on Spotify and added my a...
  • OptimuzKrice
  • Roadie
  • 319 Views
  • 3 replies
  • 0 likes
  • 319 Views
  • 3 replies
  • 0 likes