Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73087 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88910 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70788 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203551 Views
265 replies
34 likes
Hi, We are trying to start using the family subscription.First I made a subscription, but my GF is on a plan with a different provider so we figured that she has to be the owner of the family subscription. Then I canceled everything, and tried to joi...
Hi, We are trying to start using the family subscription. First I made a subscription, but my GF is on a plan with a different provider so we figured that she has to be the owner of the family...
Spotify Legend
612 Views
3 replies
0 likes
I was trying to redeem free Google home mini offer yesterday, but it got cancelled. When I called Google for this they said Spotify didn't provided code to Google when it prompted and thus I didn't got the free Google home mini. Who should I contact ...
I was trying to redeem free Google home mini offer yesterday, but it got cancelled. When I called Google for this they said Spotify didn't provided code to Google when it prompted and thus I didn't g...
Spotify Legend
734 Views
3 replies
0 likes
PlanPremium familyCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid 8.0 My Question or Issue Whenever someone else on our family plan decides to listen to music while I'm not, it will put the little spotify thing in the notifications bar as if ...
Plan Premium family Country USA Device Samsung Galaxy 8 Operating System Android 8.0 My Question or Issue Whenever someone else on our family plan decides to listen to m...
Spotify Star
5373 Views
9 replies
0 likes
Planfamily PremiumCountry CanadaDeviceiPhone 8Operating SystemiOS My Question or Issue How do I stop playlists from being share? My daughter is 9, I don't want her listing to the same stuff as me. and vise versa. Kinda defeats the purpose of having a...
Plan family Premium Country Canada Device iPhone 8 Operating System iOS My Question or Issue How do I stop playlists from being share? My daughter is 9, I don't want h...
Roadie
675 Views
1 replies
1 likes
I have not gotten an email for the promo.In the other help threads, the solution was this link, which always gives me this page. Please Help Every link i've found leads to this page.PlanFamily PremiumCountryUS
...ound leads to this page. Plan Family Premium Country US
Roadie
351 Views
1 replies
0 likes
PlanPremiumCountrySpainDeviceAllOperating SystemAll My Question or Issue I can't join my family account because I receive always an error when I have to confirm the address. I tried to write it in a lot of ways but I receive always the same error:Spo...
Plan Premium Country Spain Device All Operating System All My Question or Issue I can't join my family account because I receive always an error when I have to confirm the a...
Roadie
2297 Views
4 replies
0 likes
I've Premium Student and now I joined in Premium Family. Will I pay the 5€ for Student? How can I stop it if I need to stop?
I've Premium Student and now I joined in Premium Family. Will I pay the 5€ for Student? How can I stop it if I need to stop?
Casual Listener
538 Views
2 replies
0 likes
My Question or IssueI have no communication with my ex (old plan owner). Now that my new family send to me invitation, spotify says I already am a member, even when I cancel my previous suscription family plan. How can I switch to my new family'plan ...
My Question or Issue I have no communication with my ex (old plan owner). Now that my new family send to me invitation, spotify says I already am a member, even when I cancel my previous s...
Spotify Legend
361 Views
1 replies
0 likes
Hi there. I am the owner of a family for spotify account and want to link other members of my family to the account as it is intended to be used. I find I am not able to do this and cannot find the answers in any of the instructions in this website o...
Hi there. I am the owner of a family for spotify account and want to link other members of my family to the account as it is intended to be used. I find I am not able to do this and c...
Spotify Star
478 Views
1 replies
0 likes
I saw a similar (not same issue) for this here. When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases I get a 404 error. When I try the link again it doesn't apply...
I saw a similar (not same issue) for this here. When I clicked the link to redeem, all seemed fine ... until I hit purchase. Then it gave me a 404 error. When I try to look at my purchases...
Roadie
1738 Views
9 replies
0 likes
I tried to get the family plan to work again. I have paid like $30 for nothing. Why do we have to doe work arounds for a commercial product. Please check my eariler posts from last year. Do you want to help. The Customer service is horrible. No one e...
I tried to get the family plan to work again. I have paid like $30 for nothing. Why do we have to doe work arounds for a commercial product. Please check my e...
Regular
848 Views
5 replies
1 likes
Just got added to a premium family plan. I thought the music on the original account would automatically transfer to the family members new accounts. Did I misunderstand or do I need to do something for this to happen? PlanFamily/Premium United State...
Just got added to a premium family plan. I thought the music on the original account would automatically transfer to the family members new accounts. Did I misunderstand or do I need to d...
Roadie
507 Views
1 replies
0 likes
PlanPremium FamilyCountryNew Zealand Device(iPhone 6 s Plus, and PC)Operating System( Windows 10) My Question or IssueI am currently the admin for my Premium Family account in New Zealand. I will be moving to the US and my family member will remain i...
Plan Premium Family Country New Zealand Device (iPhone 6 s Plus, and PC) Operating System ( Windows 10) My Question or Issue I am currently the admin for my Premium Family a...
Roadie
1112 Views
3 replies
0 likes
how can i upgrade to family i pay through EE and i dont want to lose any of my playlists can anyone help please.
how can i upgrade to family i pay through EE and i dont want to lose any of my playlists can anyone help please.
Community Legend
1057 Views
1 replies
0 likes
How can I buy a family plan for my family in the UK or Australia? I want to give them a years worth of subscription, but it is very unclear whether/how I can do this from the US.
How can I buy a family plan for my family in the UK or Australia? I want to give them a years worth of subscription, but it is very unclear whether/how I can do this from the US.
Community Legend
532 Views
3 replies
0 likes
PlanPremiumCountry Australia DEVICE: Ipod touchOperating System(APPLE.) My Question or Issue Trying to add my daughter to my family plan but once we get to confirmation page where you add name and address the submit button stays grayed out. The email...
Plan Premium Country Australia DEVICE: Ipod touch Operating System (APPLE.) My Question or Issue Trying to add my daughter to my family plan but once we g...
Spotify Legend
554 Views
1 replies
1 likes
Hi!Until yesterday i had a family premium account. I used 2 accounts at home (me and my wife) and 2 more at my working place where i play different music in different rooms.I didnt read the email-notification that i have to varify my adress, so my fa...
Hi! Until yesterday i had a family premium account. I used 2 accounts at home (me and my wife) and 2 more at my working place where i play different music in different rooms. I didnt read&n...
Spotify Legend
318 Views
1 replies
0 likes
PlanFamily PremiumCountryPH My Question or IssueHi I need help with adding my brother's account back in our family premium. Initially we were able to get add him on the plan however when our subscription renewed he was removed. We tried to add him ba...
Plan Family Premium Country PH My Question or Issue Hi I need help with adding my brother's account back in our family premium. Initially we were able to get add him on the plan h...
Spotify Legend
742 Views
1 replies
0 likes
I signed up yesterday for the Family Premium and when I asked about the google home mini I was told that the deal ended 14 Dec but when I signed up I was under the understanding the deal was til the end of the month. Is this some kind of bait and swi...
I signed up yesterday for the Family Premium and when I asked about the google home mini I was told that the deal ended 14 Dec but when I signed up I was under the understanding the deal w...
Newbie
2002 Views
7 replies
1 likes
Plan: Premium/Upgraded to Premium for FamilyCountry: US Device: iPhone 7Operating System: iOS 11.4.1 My Question or Issue: I upgraded yesterday to Premium for Family -- on my phone, subscription still shows as just Premium -- and Premium for Family f...
Plan: Premium/Upgraded to Premium for Family Country: US Device: iPhone 7 Operating System: iOS 11.4.1 My Question or Issue: I upgraded y...
Spotify Star
2323 Views
5 replies
0 likes
