Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountry BelgiumDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI invited 3 family members living at the same address. All 3 of them accepted the invitation but the Premium Family Plan doesn't work. I trye...
I'm the owner of a family plan and i've invited 5 family members. 2 of them can log in and access Premium features, but the other 3 can't. They've tried using incognito, different browsers, and different devices, but nothing is working.
Prezados, existe alguma promoção vigente para estimular a migração do plano Gratis para o Familiar? Só achei promoções para migração para o plano premium individual.
My Question or IssueNão consigo entrar no plano familar com minha familia, moramos todos juntos e as 2 contas foram descadastradas alegando que moramos em lugares diferentes. Tentamos reenviar o convite várias vezes, mas o erro "Você não pode entrar ...
PlanPremiumCountry BrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue I'm trying to make payment by credit card. But I have tried other cards and it has the same error. I called the card administrator and they said th...
PlanPremiumCountry UkDevice(iPhone 7Operating Systemios 11 My Question or Issue Hi, my family membership has been shared with multiple non registered users by one of the registered users. How can I tell how many people? Or who? Like on Netflix you ca...
PlanFree/familyCountryNetherlands DeviceiPhone 6, Samsung Galaxy 6Operating SystemiOS 10, Android Windows 10 My Question or IssueI have stopped my permium subscription via KPN Netherlands, they have already confrom that i have from today a FREE accou...
PlanFamily premiumCountryCzech Republic My Question or Issue Hello, I tried to add my wife to family plan, but the invite never came (the address is right) eventhough I sent it several times, any help?
PlanPremium for familyCountrySweden DeviceDifferentOperating Systemdifferent My Question or Issue Jag har
PlanPremiumCountry USADevice(Samsung TAB A)Operating SystemAndroid Oreo My Question or Issue Trying to add my daughter to my family plan but once we get to confirmation page where you add name and address the submit button stays grayed out. The email...
Me acabo de mudar a Perú por un año, vivia antes en Colombia, por lo tanto, al querer cambiar de residencia sigo los pasos pero no me aprece esta opcion: Haz clic en "…" para más opciones.Al entrar en suscripcion y dar click en actualizar solo aparec...
PlanFree/PremiumCountry LithuaniaDeviceiPhone 7Operating SystemiOS 11 My Question or Issue Hello. I was trying to buy spotify premium for 0.99€. I got a discount, but didnt’t got premium, because I tried premium before. Later I was trying to use stud...
I would like to create a account for use with Sonos, so I don't get kick out of Spotify, if anyone is playing Sonos at home, but can I create a account with the same e-mail address which I'm using for my "private" spotify account without mixing up th...
only mastercard and visa.no paypalno other choicewhat can i do?PlanPremiumCountry argentinaDevice, Samsung j7,Operating SystemWindows 7etc.) My Question or Issue
CANCELARON A 3 DE LOS 5 MIEMBROS DE MI CUENTA FAMILIAR PREMIUM, QUE VIVEN EN MI DOMICILIO (YA QUE DICE QUE NO SE HA PODIDO VERIFICAR). A PESAR DE ENVIAR NUEVAMENTE LA INVITACION E INTENTAR OTROS PROCEDIMIENTOS DESCRITOS EN ESTA PAGINA, ES IMPOSIBLE Q...
ho sottoscritto un abbonamento Premium Family ed ho mandato l'invito a mia figlia che ha creato sul suo dispositivo il suo account.quando ascolto la musica ricevo il messaggio che l'altro sta acoltando. e' normale?
Merhaba Spotify ailemizde yer alan bir kullanıcıyı çıkartıp onun yerine daha önce başka bir ailede yer almayan, kendi ücretsiz sürümünü kullanmış başka bir kullanıcıyı dahil edebilirmiyiz?Eğer böyle bir şansımız varsa bunun herhangi bir şartı varmıdı...
My Question or Issue Tengo plan familiar y por alguna razón me movió al plan individual sin razón alguna yo soy la administradora del plan familiar y ese mes me cobro como plan individual y cuando me cambie a plan familiar me entro un mensaje q me ib...
PlanPremiumMy Question or Issue Hola buenas. Tengo un problema, y esque desde hace unos días ciertas playlists no me deja abrirlas. Tengo spotify premium, y al abrirlas desde el móvil dice: "Lo sentimos, algo no ha ido como debía. Esto no ha funciona...
Aile için premium davetiyesi sonunda istenilen adrese bilgilerimi yazıyorum ama yanlış adres diyerek kabul etmiyor. Ailenin diğer üyeleri aynı adresle giriş yapmasına rağmen benimki kabul edilmiyor, ne yapmalıyım?