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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131909 Views
  • 32 replies
  • 8 likes
  • 131909 Views
  • 32 replies
  • 8 likes

Student discount gone after account hacking

Hey Spotify Team, apparently someone hacked into my account and activated Premium Family. I got the e-mail on april 18, but I dismissed it as an ad. Only a couple of days later, i logged into Spotify and someone else was playing Songs, while i was lo...

  • Newbie
  • Hey Spotify Team,   apparently someone hacked into my account and activated Premium Family. I got the e-mail on april 18, but I dismissed it as an ad. Only a couple of days later, i logged i...
  • hakdaddy74
  • Newbie
  • 892 Views
  • 2 replies
  • 1 likes
  • Student
  • 892 Views
  • 2 replies
  • 1 likes

Superuser Contribution Family plan downloads

I have familynplan and I can download music and podcasts. My daughter can download only podcast but no music. Any reason? Can all 5 of us on family plan download music or are we limited?

  • Casual Listener
  • I have familynplan and I can download music and podcasts. My daughter can download only podcast but no music. Any reason? Can all 5 of us on family plan download music or are we limited?
  • Chris
  • Spotify
  • 2782 Views
  • 3 replies
  • 0 likes
  • 2782 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family

PlanPremiumCountry BelgiumDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI invited 3 family members living at the same address. All 3 of them accepted the invitation but the Premium Family Plan doesn't work. I trye...

  • Newbie
  •   Plan Premium Country  Belgium Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I invited 3 family members living at the s...
  • Alfredo
  • Roadie
  • 450 Views
  • 1 replies
  • 2 likes
  • 450 Views
  • 1 replies
  • 2 likes

Superuser Contribution Can't join family plan

I'm the owner of a family plan and i've invited 5 family members. 2 of them can log in and access Premium features, but the other 3 can't. They've tried using incognito, different browsers, and different devices, but nothing is working.

  • Casual Listener
  • I'm the owner of a family plan and i've invited 5 family members. 2 of them can log in and access Premium features, but the other 3 can't. They've tried using incognito, different browsers, and d...
  • Alfredo
  • Roadie
  • 34550 Views
  • 7 replies
  • 3 likes
  • 34550 Views
  • 7 replies
  • 3 likes

Migração do Plano Grátis para o Familiar

Prezados, existe alguma promoção vigente para estimular a migração do plano Gratis para o Familiar? Só achei promoções para migração para o plano premium individual.

  • Newbie
  • Prezados, existe alguma promoção vigente para estimular a migração do plano Gratis para o Familiar? Só achei promoções para migração para o plano premium individual.
  • Bittencourt
  • Spotify Star
  • 371 Views
  • 1 replies
  • 1 likes
  • 371 Views
  • 1 replies
  • 1 likes

Erro no plano familar! PERSISTE!

My Question or IssueNão consigo entrar no plano familar com minha familia, moramos todos juntos e as 2 contas foram descadastradas alegando que moramos em lugares diferentes. Tentamos reenviar o convite várias vezes, mas o erro "Você não pode entrar ...

  • Casual Listener
  •     My Question or Issue Não consigo entrar no plano familar com minha familia, moramos todos juntos e as 2 contas foram descadastradas alegando que moramos em lugares diferentes. Tentam...
  • Bittencourt
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Other
  • 407 Views
  • 1 replies
  • 0 likes

Solved!! Payment Attempt doesn't work

PlanPremiumCountry BrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue I'm trying to make payment by credit card. But I have tried other cards and it has the same error. I called the card administrator and they said th...

  • Regular
  •   Plan Premium Country  Brazil Device Samsung Galaxy Note 8 Operating System Android 8.0.0   My Question or Issue   I'm trying to make payment by credit card. But I ha...
  • Bittencourt
  • Spotify Star
  • 919 Views
  • 12 replies
  • 0 likes
  • 919 Views
  • 12 replies
  • 0 likes

People using family premium membership

PlanPremiumCountry UkDevice(iPhone 7Operating Systemios 11 My Question or Issue Hi, my family membership has been shared with multiple non registered users by one of the registered users. How can I tell how many people? Or who? Like on Netflix you ca...

  • Casual Listener
  • Plan Premium Country  Uk Device (iPhone 7 Operating System ios 11   My Question or Issue  Hi,   my family membership has been shared with multiple non registered u...
  • Bittencourt
  • Spotify Star
  • 488 Views
  • 3 replies
  • 0 likes
  • 488 Views
  • 3 replies
  • 0 likes

premuim to family

PlanFree/familyCountryNetherlands DeviceiPhone 6, Samsung Galaxy 6Operating SystemiOS 10, Android Windows 10 My Question or IssueI have stopped my permium subscription via KPN Netherlands, they have already confrom that i have from today a FREE accou...

  • Newbie
  • Plan Free/family Country Netherlands  Device iPhone 6, Samsung Galaxy 6 Operating System iOS 10, Android  Windows 10   My Question or Issue I have stopped my permium s...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Premium family not working

PlanFamily premiumCountryCzech Republic My Question or Issue Hello, I tried to add my wife to family plan, but the invite never came (the address is right) eventhough I sent it several times, any help?

  • Newbie
  • Plan Family premium Country Czech Republic   My Question or Issue  Hello, I tried to add my wife to family plan, but the invite never came (the address is right) eventhough I sent i...
  • Luke
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jag blir galen!!!!

PlanPremium for familyCountrySweden DeviceDifferentOperating Systemdifferent My Question or Issue Jag har

  • Casual Listener
  • Plan Premium for family Country Sweden  Device Different Operating System different   My Question or Issue  Jag har 
  • jb-d0xj_4tdt
  • Casual Listener
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Superuser Contribution adding a family member

PlanPremiumCountry USADevice(Samsung TAB A)Operating SystemAndroid Oreo My Question or Issue Trying to add my daughter to my family plan but once we get to confirmation page where you add name and address the submit button stays grayed out. The email...

  • Newbie
  • Plan Premium Country  USA Device (Samsung TAB A) Operating System Android Oreo   My Question or Issue  Trying to add my daughter to my family plan but once we get to c...
  • Alfredo
  • Roadie
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Solved!! No puedo cambiar el pais de residencia

Me acabo de mudar a Perú por un año, vivia antes en Colombia, por lo tanto, al querer cambiar de residencia sigo los pasos pero no me aprece esta opcion: Haz clic en "…" para más opciones.Al entrar en suscripcion y dar click en actualizar solo aparec...

  • Regular
  • Me acabo de mudar a Perú por un año, vivia antes en Colombia, por lo tanto, al querer cambiar de residencia sigo los pasos pero no me aprece esta opcion: Haz clic en "…" para más opciones. Al entrar...
  • ltiz_6-t2ejsr
  • Newbie
  • 19302 Views
  • 26 replies
  • 1 likes
  • 19302 Views
  • 26 replies
  • 1 likes

Money

PlanFree/PremiumCountry LithuaniaDeviceiPhone 7Operating SystemiOS 11 My Question or Issue Hello. I was trying to buy spotify premium for 0.99€. I got a discount, but didnt’t got premium, because I tried premium before. Later I was trying to use stud...

  • Newbie
  • Plan Free/Premium Country  Lithuania Device iPhone 7 Operating System iOS 11   My Question or Issue  Hello. I was trying to buy spotify premium for 0.99€. I got a discount, b...
  • Maxim
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

"Family" account for Sonos

I would like to create a account for use with Sonos, so I don't get kick out of Spotify, if anyone is playing Sonos at home, but can I create a account with the same e-mail address which I'm using for my "private" spotify account without mixing up th...

  • Newbie
  • I would like to create a account for use with Sonos, so I don't get kick out of Spotify, if anyone is playing Sonos at home, but can I create a account with the same e-mail address which I'm using fo...
  • ylberrrr
  • Regular
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution few(or 2)payment methods in argentina

only mastercard and visa.no paypalno other choicewhat can i do?PlanPremiumCountry argentinaDevice, Samsung j7,Operating SystemWindows 7etc.) My Question or Issue

  • Newbie
  • only mastercard and visa. no paypal no other choice what can i do? Plan Premium Country  argentina Device , Samsung j7, Operating System Windows 7etc.)   My Question or Issue ...
  • SergioDavid
  • Roadie
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution PLAN FAMILIAR CANCELADO

CANCELARON A 3 DE LOS 5 MIEMBROS DE MI CUENTA FAMILIAR PREMIUM, QUE VIVEN EN MI DOMICILIO (YA QUE DICE QUE NO SE HA PODIDO VERIFICAR). A PESAR DE ENVIAR NUEVAMENTE LA INVITACION E INTENTAR OTROS PROCEDIMIENTOS DESCRITOS EN ESTA PAGINA, ES IMPOSIBLE Q...

  • Newbie
  •   CANCELARON A 3 DE LOS 5 MIEMBROS DE MI CUENTA FAMILIAR PREMIUM, QUE VIVEN EN MI DOMICILIO (YA QUE DICE QUE NO SE HA PODIDO VERIFICAR). A PESAR DE ENVIAR NUEVAMENTE LA INVITACION E INTENT...
  • SergioDavid
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium family

ho sottoscritto un abbonamento Premium Family ed ho mandato l'invito a mia figlia che ha creato sul suo dispositivo il suo account.quando ascolto la musica ricevo il messaggio che l'altro sta acoltando. e' normale?

  • Newbie
  • ho sottoscritto un abbonamento Premium Family ed ho mandato l'invito a mia figlia che ha creato sul suo dispositivo il suo account. quando ascolto la musica ricevo il messaggio che l'altro sta a...
  • SergioDavid
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aile içi Kullanıcı değişikliği.

Merhaba Spotify ailemizde yer alan bir kullanıcıyı çıkartıp onun yerine daha önce başka bir ailede yer almayan, kendi ücretsiz sürümünü kullanmış başka bir kullanıcıyı dahil edebilirmiyiz?Eğer böyle bir şansımız varsa bunun herhangi bir şartı varmıdı...

  • Newbie
  • Merhaba  Spotify ailemizde yer alan bir kullanıcıyı çıkartıp onun yerine daha önce başka bir ailede yer almayan, kendi ücretsiz sürümünü kullanmış başka bir kullanıcıyı dahil edebilirmiyiz? Eğ...
  • SergioDavid
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • Student
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con los pagos

My Question or Issue Tengo plan familiar y por alguna razón me movió al plan individual sin razón alguna yo soy la administradora del plan familiar y ese mes me cobro como plan individual y cuando me cambie a plan familiar me entro un mensaje q me ib...

  • Newbie
  •     My Question or Issue  Tengo plan familiar y por alguna razón me movió al plan individual sin razón alguna yo soy la administradora del plan familiar y ese mes me cobro como plan...
  • SergioDavid
  • Roadie
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes