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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19778 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178581 Views
32 replies
9 likes
None of the below information is required. Hsowever, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry DevicePcOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue salve a tutti mi sono ...
None of the below information is required. Hsowever, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device Pc Operating System (iOS 10, An...
Casual Listener
1010 Views
1 replies
0 likes
PlanFree/PremiumCountry Brazil My Question or IssueI was part of a familiar plan but moved out of the place and decided to create a new one with my sister. She setup the account with her profile and I made the payment. When she sent me the invite I c...
Plan Free/Premium Country Brazil My Question or Issue I was part of a familiar plan but moved out of the place and decided to create a new one with my sister. She setup the account...
Spotify Legend
972 Views
1 replies
0 likes
Hi there, been trying to add one of my friends who is residing at the same address as me to my premium for family account but it doesn’t seem to work. It worked out the first month. My friend received an email asking him to verified his residential a...
Hi there, been trying to add one of my friends who is residing at the same address as me to my premium for family account but it doesn’t seem to work. It worked out the first month. My friend r...
Spotify Legend
821 Views
1 replies
0 likes
Hola. Hemos ingresado como grupo familiar premium, pero uno de los integradores. Con el cual, hay dos integrantes con el mismo perfil y por ende ambos están conectados desde el correo electrónico, uno de los dos no podría escuchar su lista de reprodu...
Hola. Hemos ingresado como grupo familiar premium, pero uno de los integradores. Con el cual, hay dos integrantes con el mismo perfil y por ende ambos están conectados desde el correo electrónico, un...
Spotify Legend
5765 Views
1 replies
0 likes
Cadastrei num Plano Familiar e de repente minha família foi exlcuída do Plano.Ao tentar cadastra-los de volta, o cadastro individual de cada um foi negado.Estou pagando por um serviço que não estou recebendo......
Cadastrei num Plano Familiar e de repente minha família foi exlcuída do Plano. Ao tentar cadastra-los de volta, o cadastro individual de cada um foi negado. Estou pagando por um serviço que não est...
Spotify Star
455 Views
3 replies
1 likes
PlanFamily premiumCountry SwitzerlandDevice(iPhone 7Operating System(iOS 10, My Question or Issue
Plan Family premium Country Switzerland Device (iPhone 7 Operating System (iOS 10, My Question or Issue
Spotify Legend
592 Views
2 replies
0 likes
My daughter is using 2 of my 5 family accounts. I need to remove one of them but when she looks at her account in her app it only shows a number. How do I cross reference that number back to which is the active account in my master log in? If I were ...
My daughter is using 2 of my 5 family accounts. I need to remove one of them but when she looks at her account in her app it only shows a number. How do I cross reference that number b...
Spotify Legend
659 Views
1 replies
0 likes
Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédito en RD, es posible pagar con dicha tarjeta?. Desde ya agr...
Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédi...
Spotify Legend
525 Views
1 replies
0 likes
Premium familyAustraliaSending from Samsung s7Android oreo Cannot send the email to family members. Have tried many times. Have tried other alternate email addresses. Please help or refund my money.
Premium family Australia Sending from Samsung s7 Android oreo Cannot send the email to family members. Have tried many times. Have tried other alternate email addresses. P...
Spotify Star
981 Views
6 replies
0 likes
I just signed up to family share plan that includes the Google Home mini for $.99Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is needed to purchase the Google home mini via the Google web...
I just signed up to family share plan that includes the Google Home mini for $.99 Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is n...
Casual Listener
4042 Views
12 replies
0 likes
Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account until the old account expires, in a whole month? I mu...
Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account u...
Spotify Star
629 Views
1 replies
0 likes
Me and my gf just moved in together. I changed adress. She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name. It's my Spotify account and my email and she got nothing to do with it. My X and I u...
Me and my gf just moved in together. I changed adress. She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name. I...
Spotify Star
310 Views
1 replies
0 likes
PlanPremium FAMILYCountryIRELAND My Question or IssueHi what address do i use when ive started family i signed up with facebook and live in new house now,plus my papypal address is linked to new home?my family members are being promted for an address...
Plan Premium FAMILY Country IRELAND My Question or Issue Hi what address do i use when ive started family i signed up with facebook and live in new house now,plus my p...
Casual Listener
1439 Views
2 replies
0 likes
Hi, I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I checked there is only option for Premium, but not family, is Family ...
Hi, I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I c...
Spotify Star
1140 Views
1 replies
0 likes
PlanPremiumCountry GreeceDevice(Samsung Galaxy j3)Operating System( Android .) My Question or IssueI had premium account and I upgraded to premium family. I have been charged 83 euros but I don't have family! The transaction id is 995704060695107 I h...
Plan Premium Country Greece Device (Samsung Galaxy j3) Operating System ( Android .) My Question or Issue I had premium account and I upgraded to premium family. I have been c...
Spotify Legend
764 Views
2 replies
0 likes
Just upgraded from Premium to Family Premium. But once taken to Google to redeem offer for Google Home Mini they are all out of stock... any suggestions would be greatly appreciated, just trying to make sure we will in fact be receiving one
Just upgraded from Premium to Family Premium. But once taken to Google to redeem offer for Google Home Mini they are all out of stock... any suggestions would be greatly appreciated, just trying to m...
Spotify Legend
911 Views
3 replies
5 likes
I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device. I have no family living here, and have not been in Spotify in the last bit, so I would never have upgraded to a plan...
I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device. I have no family living here, and have not been i...
Spotify Legend
701 Views
3 replies
0 likes
PlanPremium familyCountry PolandDeviceiPhone X, PC’s, S9+, IphonesOperating SystemIOS 12, Windows 10, newest android My Question or Issue hello, everytime i renewing family subscription, Every member gets kicked, localisations /addres are confirmed o...
Plan Premium family Country Poland Device iPhone X, PC’s, S9+, Iphones Operating System IOS 12, Windows 10, newest android My Question or Issue hello, everytime i...
Spotify Legend
499 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry ItalyDeviceIphone7Operating System(iOS 10 My Question or Issue Ho attivato un abbonamento premium family e vorrei...
...0 My Question or Issue Ho attivato un abbonamento premium family e vorrei condividerlo con i miei coinquilini però dopo aver mandato loro l’invito non li fa accedere dicendo che l...
Spotify Legend
892 Views
1 replies
0 likes
We have basically had it with the casting dropouts on Spotify, weeks now of not being able to cast one song with out dropouts.All software is up to date, strong WiFi, devices within metres of each other. Constant dropouts. Zero help from Spotify bar ...
...ach other. Constant dropouts. Zero help from Spotify bar us helping each other. Cancelling Spotify, what alternative has the same type of family accounts? Plan Family premium C...
Spotify Legend
812 Views
1 replies
0 likes
