Trouble with family account

[AA99]

Plan

Premium

Country

 Italy

Device

iPhone SE

My Question or Issue

Hi everyone,

I had not answered to your email in which I had to confirm my address.

now my account is turned again to free and it’s not “premium” anymore.

i am part of a family premium account.

how can i have my premium account back? Thank you very much

[Katerina]

Hey there @AA99,

Thanks for posting and welcome to the community!

Keep in mind all members of a Premium for Family plan must reside at the same physical address. If we’re unable to verify the members of a Premium for Family plan, they will be removed from the plan, which would explain what happened here. 

We'd recommend first asking the owner of your plan to reinvite you to their plan. You can ask the owner to follow these steps:

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITE and re-invite the member by clicking SEND INVITE, and re-entering their details.

Let us know how it goes 🙂