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Please see below the most popular frequently asked questions.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139512 Views
  • 32 replies
  • 8 likes
  • 139512 Views
  • 32 replies
  • 8 likes

Superuser Contribution My Daughters got kick out Family Plan

My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match.I have looked for a way to contact someone at Spotify ...

  • Newbie
  • My Daughters got kick out the family plan, she lives with me and should have no problem with her account, I tried to invite her back but it gives me back a message that the address does not match. I...
  • Daisy
  • Spotify Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • Family plan issues
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution not possible to add spouse (same household!) to spotify family

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or Issue Hi there,I have a premium plan and have sent an invitation to my wife - of course living in the same houshold. After submitting the registration form an ...

  • Regular
  •   Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 8.0   My Question or Issue   Hi there, I have a premium plan and have sent an invitation t...
  • Katerina
  • Spotify Legend
  • 467 Views
  • 3 replies
  • 0 likes
  • 467 Views
  • 3 replies
  • 0 likes

Superuser Contribution Kicked out of family plan (NL)

PlanPremiumNetherlands My Question or IssueI got the verification email from spotify for Family and I verified my address within the 7 day window. Still I got an email 7 days later that my address was not verified. I live at the same address as the o...

  • Casual Listener
  • Plan Premium Netherlands   My Question or Issue I got the verification email from spotify for Family and I verified my address within the 7 day window. Still I got an email 7 days later t...
  • Katerina
  • Spotify Legend
  • 1182 Views
  • 3 replies
  • 0 likes
  • 1182 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant add family member after initially entering incorrect info

PlanPremiumCountry PhilippinesDeviceHuawei P20 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was able to add my husband in my premium family subscription even though i realised after 1 month that he has entered som...

  • Newbie
  • ...n my premium family subscription even though i realised after 1 month that he has entered some incorrect info. He was able to use premium for a month then it switched back to free. Then i reinvited h...
  • Katerina
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution No deja añadir un usuario a un plan familiar

No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a darla de alta en el nuevo plan familiar. Premium Fami...

  • Newbie
  • No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a da...
  • Katerina
  • Spotify Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • Account cancelled
  • 618 Views
  • 1 replies
  • 0 likes

Parental Controls do they now exist in 2018? Family Premium

The Missus and I were thinking of getting the family premium for the kids and ourselves they age from 14yo to 12yo .We have just heard Nicki Minajs new album courtesy of my release radar playlist updated by Spotify weekly and the album is not suitabl...

  • Regular
  • The Missus and I were thinking of getting the family premium for the kids and ourselves they age from 14yo to 12yo . We have just heard Nicki Minajs new album courtesy of my release radar playlist u...
  • BelP
  • Songwriter
  • 337 Views
  • 1 replies
  • 2 likes
  • 337 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family membership

I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them? Using Samsung s8

  • Newbie
  • I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them?   Using Samsung s8  
  • Katerina
  • Spotify Legend
  • 553 Views
  • 1 replies
  • 1 likes
  • 553 Views
  • 1 replies
  • 1 likes

Problem with my Familiar Plan

PlanPremiumCountryHonduras DeviceiPhone 8 plusOperating SystemiOS 12 My Question or IssueI can`t add my wife and my daugther because said that the address is not correct.I don`t remember what address i put, please help me.I can`t see what address put...

  • Newbie
  • Plan Premium Country Honduras  Device iPhone 8 plus Operating System iOS 12   My Question or Issue I can`t add my wife and my daugther because said that the address is not correct...
  • Bittencourt
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Umzug - Spotify Family

Ich ziehe gerade mit meiner Famillie um. Habe vorher mit allen Spotify Family genutzt und muss ja nun meine Adresse ändern.Überall steht, dass man sich ein komplett neues Konto erstellen muss. Aber ist das wirklich nötig, oder reicht es, Spotify Fami...

  • Newbie
  •   Ich ziehe gerade mit meiner Famillie um. Habe vorher mit allen Spotify Family genutzt und muss ja nun meine Adresse ändern. Überall steht, dass man sich ein komplett neues Konto e...
  • Katerina
  • Spotify Legend
  • 3679 Views
  • 1 replies
  • 0 likes
  • 3679 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out of family plan AGAIN

PlanFamily PlanCountry BelgiumDevice(Samsung Galaxy S7, Macbook Pro 2017) My Question or Issue I live with a couple of friends in the same appartment. We are all in the same family plan, but 2 of us constantly get kicked out. We've tried to make a ne...

  • Newbie
  • Plan Family Plan Country  Belgium Device (Samsung Galaxy S7, Macbook Pro 2017)   My Question or Issue  I live with a couple of friends in the same appartment. We are all in t...
  • Katerina
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Spotify Pagamento

Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pagine di spotify, risulta tutto in regola per la mia carta. che poss...

  • Newbie
  • Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si  è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pa...
  • Luke
  • Spotify Star
  • 975 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Web Player
    Windows
  • 975 Views
  • 1 replies
  • 0 likes

Invitacion a familiar

Necesito ayuda invitó a mi cuñada que obviamente vive conmigo y al enviar la invitación y rellenar los campos de nombre y dirección al darle que confirma que si vive con nosotros da confirmo y luego aparece una pantalla roja diciendo ups no puede ser...

  • Newbie
  • Necesito ayuda invitó a mi cuñada que obviamente vive conmigo y al enviar la invitación y rellenar los campos de nombre y dirección al darle que confirma que si vive con nosotros da confirmo y luego ...
  • Luke
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Can't figure out how to use Premium Family

I am trying to use Premium for Family. Sent the invite to the email addresses. When I hit "accept invite" it just takes me to Spotify account and is asking to update my payment options. None the less it isn't allowing me to set up on multiple family ...

  • Newbie
  • I am trying to use Premium for Family.  Sent the invite to the email addresses.  When I hit "accept invite" it just takes me to Spotify account and is asking to update my payment options.&n...
  • Luke
  • Spotify Star
  • 889 Views
  • 1 replies
  • 0 likes
  • 889 Views
  • 1 replies
  • 0 likes

Got kicked out from the family plan subscription

And now I can't subscribe to any premium feature. I was wondering do my account blocked by Spotify?

  • Newbie
  • And now I can't subscribe to any premium feature. I was wondering do my account blocked by Spotify?
  • Billy-J
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • blocked
    Family Plan
    Other
    Student
  • 426 Views
  • 1 replies
  • 0 likes

Suffering problem for Family Account

Hello, I have a family account. But my wife and my brother could not join the family.I had sent invitations several times. The address is entered correctly. But family account is not activated.

  • Newbie
  • Hello,   I have a family account. But my wife and my brother could not join the family. I had sent invitations several times. The address is entered correctly. But family account is not a...
  • valescadg
  • Newbie
  • 491 Views
  • 2 replies
  • 0 likes
  • Account
    Failure
  • 491 Views
  • 2 replies
  • 0 likes

Confirm address to continue Premium for Family

PlanPremiumCountryUSA DeviceAll devicesOperating SystemAll o.s. My Question or IssueI just got an email from 'Spotify' with a warning that I have to confirm my home address to continue using Premium for Family. There is a "confirm" button. Is this le...

  • Newbie
  • ...ddress to continue using Premium for Family. There is a "confirm" button. Is this legit? Why would Spotify need my home address? Is this because I have college kids living in different cities and using m...
  • BelP
  • Songwriter
  • 1158 Views
  • 1 replies
  • 0 likes
  • Student
  • 1158 Views
  • 1 replies
  • 0 likes

Plano Familiar

Não to tendo respostas em relação ao meu problema.

  • Casual Listener
  • Não to tendo respostas em relação ao meu problema.
  • Bittencourt
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • plano familiar
  • 504 Views
  • 1 replies
  • 0 likes

Solved!! Problemas com plano familiar

Eu tenho o plano familiar, e minha irmã usava normalmente. Do nada ela foi notificada que não podia usar por estar com um endereço diferente, sendo que moramos na mesma casa e o endereço está correto. Tanto que ela usava sem problemas! Tentei reenvia...

  • Newbie
  • Eu tenho o plano familiar, e minha irmã usava normalmente. Do nada ela foi notificada que não podia usar por estar com um endereço diferente, sendo que moramos na mesma casa e o endereço está correto...
  • wesleythiagoo
  • Newbie
  • 129631 Views
  • 223 replies
  • 21 likes
  • 129631 Views
  • 223 replies
  • 21 likes

Disable the "House Mix" feature?

Is it possible to disable the autogeneration of house mixes (the playlists generated like daily mixes but combining genres of every member of your family plan). I don't want other people on my plan to know what I listen to. Thanks.

  • Casual Listener
  •   Is it possible to disable the autogeneration of house mixes (the playlists generated like daily mixes but combining genres of every member of your family plan).  I don't want other p...
  • nickchris
  • Casual Listener
  • 1103 Views
  • 2 replies
  • 2 likes
  • 1103 Views
  • 2 replies
  • 2 likes

Superuser Contribution Error Code 603

PlanPremium for FamilyCountryMalaysiaDeviceiPhone 8 PlusOperating SystemiOS 11 My Question or IssueI change my plan to the Premium for Family and invited my sister to join. We lived in the same address, but when she accepted the invitation, filled in...

  • Newbie
  • Plan Premium for Family Country Malaysia Device iPhone 8 Plus Operating System iOS 11   My Question or Issue I change my plan to the Premium for Family and invited my sister to join. W...
  • Katerina
  • Spotify Legend
  • 5142 Views
  • 1 replies
  • 0 likes
  • Error 603
    Family Invites
    Family Plan
  • 5142 Views
  • 1 replies
  • 0 likes