Unable to accept Family Plan invite

[baggyaardvark]

Plan

Family

Country

 UK

Device

Honor 7

Operating System Android

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 Hi. I have just taken out a Family Subscription, however when my son tries to accept the invitation, he is direct to the Confirmation screen, where he is ading his name and address, (same as the one I am registered to) but the final Submit button does not highlight - and cannot be activated.

What has gone wrong.

[Billy-J]

Hey there @baggyaardvark, and welcome to the community.

Hope you're doing great! 

Sorry to hear this. Could you tell him to try to accept the invitation using a different browser or incognito mode? If that doesn't work, could you try sending the invite using a different email address (you don't have to send the invite to the email address registered w/ Spotify).

Let me know how this goes 🙂