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Please see below the most popular frequently asked questions.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140041 Views
  • 32 replies
  • 8 likes
  • 140041 Views
  • 32 replies
  • 8 likes

Superuser Contribution No deja añadir un usuario a un plan familiar

No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a darla de alta en el nuevo plan familiar. Premium Fami...

  • Newbie
  • No puedo añadir a mi mujer al plan familiar. Hace ya tiempo se le desabilito la cuenta por no confirmar un email de Spotify para confirmar su lugar de residencia y desde entonces no logro volver a da...
  • Katerina
  • Spotify Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • Account cancelled
  • 618 Views
  • 1 replies
  • 0 likes

Parental Controls do they now exist in 2018? Family Premium

The Missus and I were thinking of getting the family premium for the kids and ourselves they age from 14yo to 12yo .We have just heard Nicki Minajs new album courtesy of my release radar playlist updated by Spotify weekly and the album is not suitabl...

  • Regular
  • The Missus and I were thinking of getting the family premium for the kids and ourselves they age from 14yo to 12yo . We have just heard Nicki Minajs new album courtesy of my release radar playlist u...
  • BelP
  • Songwriter
  • 338 Views
  • 1 replies
  • 2 likes
  • 338 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family membership

I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them? Using Samsung s8

  • Newbie
  • I am paying for a family membership but it seems this is not active. I have invited all my family members but they only have Spotify free. How can I reinvite them?   Using Samsung s8  
  • Katerina
  • Spotify Legend
  • 554 Views
  • 1 replies
  • 1 likes
  • 554 Views
  • 1 replies
  • 1 likes

Problem with my Familiar Plan

PlanPremiumCountryHonduras DeviceiPhone 8 plusOperating SystemiOS 12 My Question or IssueI can`t add my wife and my daugther because said that the address is not correct.I don`t remember what address i put, please help me.I can`t see what address put...

  • Newbie
  • Plan Premium Country Honduras  Device iPhone 8 plus Operating System iOS 12   My Question or Issue I can`t add my wife and my daugther because said that the address is not correct...
  • Bittencourt
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Umzug - Spotify Family

Ich ziehe gerade mit meiner Famillie um. Habe vorher mit allen Spotify Family genutzt und muss ja nun meine Adresse ändern.Überall steht, dass man sich ein komplett neues Konto erstellen muss. Aber ist das wirklich nötig, oder reicht es, Spotify Fami...

  • Newbie
  •   Ich ziehe gerade mit meiner Famillie um. Habe vorher mit allen Spotify Family genutzt und muss ja nun meine Adresse ändern. Überall steht, dass man sich ein komplett neues Konto e...
  • Katerina
  • Spotify Legend
  • 3681 Views
  • 1 replies
  • 0 likes
  • 3681 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out of family plan AGAIN

PlanFamily PlanCountry BelgiumDevice(Samsung Galaxy S7, Macbook Pro 2017) My Question or Issue I live with a couple of friends in the same appartment. We are all in the same family plan, but 2 of us constantly get kicked out. We've tried to make a ne...

  • Newbie
  • Plan Family Plan Country  Belgium Device (Samsung Galaxy S7, Macbook Pro 2017)   My Question or Issue  I live with a couple of friends in the same appartment. We are all in t...
  • Katerina
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Spotify Pagamento

Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pagine di spotify, risulta tutto in regola per la mia carta. che poss...

  • Newbie
  • Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si  è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pa...
  • Luke
  • Spotify Star
  • 977 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Web Player
    Windows
  • 977 Views
  • 1 replies
  • 0 likes

Invitacion a familiar

Necesito ayuda invitó a mi cuñada que obviamente vive conmigo y al enviar la invitación y rellenar los campos de nombre y dirección al darle que confirma que si vive con nosotros da confirmo y luego aparece una pantalla roja diciendo ups no puede ser...

  • Newbie
  • Necesito ayuda invitó a mi cuñada que obviamente vive conmigo y al enviar la invitación y rellenar los campos de nombre y dirección al darle que confirma que si vive con nosotros da confirmo y luego ...
  • Luke
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Can't figure out how to use Premium Family

I am trying to use Premium for Family. Sent the invite to the email addresses. When I hit "accept invite" it just takes me to Spotify account and is asking to update my payment options. None the less it isn't allowing me to set up on multiple family ...

  • Newbie
  • I am trying to use Premium for Family.  Sent the invite to the email addresses.  When I hit "accept invite" it just takes me to Spotify account and is asking to update my payment options.&n...
  • Luke
  • Spotify Star
  • 891 Views
  • 1 replies
  • 0 likes
  • 891 Views
  • 1 replies
  • 0 likes

Got kicked out from the family plan subscription

And now I can't subscribe to any premium feature. I was wondering do my account blocked by Spotify?

  • Newbie
  • And now I can't subscribe to any premium feature. I was wondering do my account blocked by Spotify?
  • Billy-J
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • blocked
    Family Plan
    Other
    Student
  • 426 Views
  • 1 replies
  • 0 likes

Suffering problem for Family Account

Hello, I have a family account. But my wife and my brother could not join the family.I had sent invitations several times. The address is entered correctly. But family account is not activated.

  • Newbie
  • Hello,   I have a family account. But my wife and my brother could not join the family. I had sent invitations several times. The address is entered correctly. But family account is not a...
  • valescadg
  • Newbie
  • 492 Views
  • 2 replies
  • 0 likes
  • Account
    Failure
  • 492 Views
  • 2 replies
  • 0 likes

Confirm address to continue Premium for Family

PlanPremiumCountryUSA DeviceAll devicesOperating SystemAll o.s. My Question or IssueI just got an email from 'Spotify' with a warning that I have to confirm my home address to continue using Premium for Family. There is a "confirm" button. Is this le...

  • Newbie
  • ...ddress to continue using Premium for Family. There is a "confirm" button. Is this legit? Why would Spotify need my home address? Is this because I have college kids living in different cities and using m...
  • BelP
  • Songwriter
  • 1159 Views
  • 1 replies
  • 0 likes
  • Student
  • 1159 Views
  • 1 replies
  • 0 likes

Plano Familiar

Não to tendo respostas em relação ao meu problema.

  • Casual Listener
  • Não to tendo respostas em relação ao meu problema.
  • Bittencourt
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • plano familiar
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Problemas com plano familiar

Eu tenho o plano familiar, e minha irmã usava normalmente. Do nada ela foi notificada que não podia usar por estar com um endereço diferente, sendo que moramos na mesma casa e o endereço está correto. Tanto que ela usava sem problemas! Tentei reenvia...

  • Newbie
  • Eu tenho o plano familiar, e minha irmã usava normalmente. Do nada ela foi notificada que não podia usar por estar com um endereço diferente, sendo que moramos na mesma casa e o endereço está correto...
  • wesleythiagoo
  • Newbie
  • 129953 Views
  • 223 replies
  • 21 likes
  • 129953 Views
  • 223 replies
  • 21 likes

Disable the "House Mix" feature?

Is it possible to disable the autogeneration of house mixes (the playlists generated like daily mixes but combining genres of every member of your family plan). I don't want other people on my plan to know what I listen to. Thanks.

  • Casual Listener
  •   Is it possible to disable the autogeneration of house mixes (the playlists generated like daily mixes but combining genres of every member of your family plan).  I don't want other p...
  • nickchris
  • Casual Listener
  • 1105 Views
  • 2 replies
  • 2 likes
  • 1105 Views
  • 2 replies
  • 2 likes

Superuser Contribution Error Code 603

PlanPremium for FamilyCountryMalaysiaDeviceiPhone 8 PlusOperating SystemiOS 11 My Question or IssueI change my plan to the Premium for Family and invited my sister to join. We lived in the same address, but when she accepted the invitation, filled in...

  • Newbie
  • Plan Premium for Family Country Malaysia Device iPhone 8 Plus Operating System iOS 11   My Question or Issue I change my plan to the Premium for Family and invited my sister to join. W...
  • Katerina
  • Spotify Legend
  • 5148 Views
  • 1 replies
  • 0 likes
  • Error 603
    Family Invites
    Family Plan
  • 5148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription switch

I recently went Premium and I would like to go Premium for family.Do I have to wait for my monthly subscription to expire or I can switch to Family in the meantime?Would I have to pay again? Also, can somebody explain how this whole sharing address t...

  • Newbie
  • I recently went Premium and I would like to go Premium for family. Do I have to wait for my monthly subscription to expire or I can switch to Family in the meantime? Would I have to pay again? &n...
  • Guido
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar datos del titular

Tengo un detalle, al momento de crear la cuenta familiar( yo soy el titular) por error puse otro nombre pensando que era para enviar coerec de invitación, pero no fue así.Al momento de mandar invitación aparece otro nombre que no es mío y es molesto ...

  • Newbie
  • Tengo un detalle, al momento de crear la cuenta familiar( yo soy el titular) por error puse otro nombre pensando que era para enviar coerec de invitación, pero no fue así. Al momento de mandar invit...
  • Guido
  • Spotify Legend
  • 2841 Views
  • 1 replies
  • 0 likes
  • Cambiar datos del titular
  • 2841 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble adding users to premium

Hi, I recently had my entire family on my Spotify account and they all input my home address but after about a week it says they can’t verify my address anymore and it boots them off and now they can’t join. I don’t know what the issue is but it’s ve...

  • Visitor
  • Hi,   I recently had my entire family on my Spotify account and they all input my home address but after about a week it says they can’t verify my address anymore and it boots them off and n...
  • Katerina
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with Family premium

Hey. My friend invited me to join their Family Premium and well, i got to use it for about 3 weeks and then it suddenly stopped. One day I went to spotify and it said that i shouldn't skip that fast i have only 6 skips per hour. I asked my friend tha...

  • Newbie
  •    Hey. My friend invited me to join their Family Premium and well, i got to use it for about 3 weeks and then it suddenly stopped. One day I went to spotify and it said that i shouldn't s...
  • Katerina
  • Spotify Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes