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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Plan: Premium/Upgraded to Premium for FamilyCountry: US Device: iPhone 7Operating System: iOS 11.4.1 My Question or Issue: I upgraded yesterday to Premium for Family -- on my phone, subscription still shows as just Premium -- and Premium for Family f...
PlanPremiumCountry USADeviceAll Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I requested to get the google mini I got the email from spotify but gmail tagged it as spam and now I can't click the link at all to ente...
PlanPremiumCountry UKDeviceWindows Laptops, PCsOperating SystemWindows 7,8 & 10 My Question or Issue
Hello!When I stop paying the Premium I know I won't have access to my downloaded songs, but what happens if after a few months or so I decide to start paying again?Will the songs be kept for me, or will a have to download everthing again?Thanks!
When i signed up for the family plan there was an ad for a free google mini but I haven't received any email concerning this. Why didn't I get an email confirmation about this??? Where is my free google mini? PlanPremium Family planCountry: Canada
Meine Tochter (die noch zuhause wohnt) hat bereits einen Spotify-Premium-Account auf ihren Namen. Nun möchte ich einen Family-Account für die ganze Familie bestellen und meine Tochter dazu einladen. Geht das?Wie mache ich das?Was muss ich beachten, d...
PlanPremiumCountryEnglandDevice(iPhone 8, iMac, iPhone 6s, Dell Laptop)Operating System(iOS 10, Windows 10,etc.) My Question or IssueMultiple problems:1). Payment has been made for Family Premium but has not upgraded accounts, despite accounts receiv...
PlanFamily PremiumCountry BrazilDeviceMotorolaOperating SystemWindows 10 My Question or Issue I started a Family plan at 2018/11/13 and sent invite to my relatives, but today they are not included in my plan anymore. I realized that I received an ema...
PlanFreeCountry IndonesiaDeviceDesktop PC, Xiaomi A1Operating SystemAndroid Oreo, Windows 10 64-bit My Question or IssueLast month, my family decided to go with the family plan instead of paying individually. Hence, my parents invited me to their fam...
I am in the same situation as you guys in the above and have already tried to get into contact Spotify over 24 hours ago and have had nothing back!!! We have also just renewed Family Premium for the month, and invitations have been sent out:- My brot...
I recently saw the Google Home Mini promotion and I instantly had claimed the promition. However, I had visited my email address that it linked with my Spotify and noticed I did not have an email with the promotional code. Has the email not been sent...
Hi there, my folks separated, I was removed from my stepdad's spotify family account (we just had it for a couple months)Now my mom got a family subscription but I'm unable to accept the invitation (it says you can just change accounts one a year). W...
I signed up for the family plan for me and my wife and haven't received my email for my Google home mini. It's been a week?PlanFamilyCountry US
Hello. I have a Spotify family account that me and my wife have been using. I created an account for my daughter but when I try to send her an invitation I get stuck on this page. I am quite certain I am putting the right information in the blanks bu...
Plan Family PremiumCountry Brazil DeviceiPhone XOperating System(iOS 12) My Question or Issue My two sons are in Portugal for a course for 2 months and their Premium Family accounts have been blocked. I sent them invites again but they could not acti...
My Question or IssueI had a problem with my credit card and I had to wait some days for the credit card company solve the problem. Because of this I could'nt update my billing information and the Spotify Platform canceled my subscription. Now, I lost...
Hi, I am trying to invite my wife to my family plan but she doesnt receive any email. She has a premium account that she cancelled (after my invite, if this matters) and the subscription on her account has now ended properly but she still can’t recei...
PlanFamily PremiumCountry USA My Question or Issue I have upgraded from my student account to family not only to surprise my family this christmas as I have a better paying job. But to also get the Google Home Mini. I have not recieved any email yet ...
PlanPremiumCountry Japan Device(iPhone x)Operating System(iOS 12) My Question or Issue I changed the subscription from the personal one to the family to invite my brother, however he can't validate the address to get the premium.me and my brother are...
PlanPremiumCountryUnited Kingdom DeviceNexus 5xOperating SystemAndroid 8.1 My Question or Issue I have been a member of the Family premium subscription for almost a year now. Roughly a week ago Spotify said I was using the free version and I had to u...