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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73535 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
89767 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
71655 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
204441 Views
265 replies
34 likes
Plan: Premium> looking to go to FamilyCountry: USDevice: N/A My Question or Issue: I want to Upgrade from Premium to Family: Billing question - will I automatically ONLY get charged the 14.99/month or will I get double billed?Can you confirm how I up...
Plan: Premium> looking to go to Family Country: US Device: N/A My Question or Issue: I want to Upgrade from Premium to Family: Billing question - will I automatically ONLY get c...
Community Legend
288 Views
1 replies
0 likes
None of the below information is required.PlanPremium for familyCountry CanadaDeviceLG k4Operating SystemAndroid 6.0.1 My Question or IssueI'm trying to accept the invitation to join the family account for my child on their device. All the fields (na...
None of the below information is required. Plan Premium for family Country Canada Device LG k4 Operating System Android 6.0.1 My Question or Issue I'm trying to accept the i...
Spotify Star
714 Views
3 replies
0 likes
PlanPremiumCountry CAOperating System My Question or IssueMy account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite link but I have been unable to enter with my details.I have attached the error...
Plan Premium Country CA Operating System My Question or Issue My account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite lin...
Community Legend
403 Views
1 replies
0 likes
Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts and fills some extra information and gets an error sayi...
Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts a...
Community Legend
524 Views
1 replies
0 likes
I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally.When we try to play our own music on our own accounts on our own Google Home devices, we log each ...
I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally. When we try to play our own m...
Visitor
869 Views
3 replies
0 likes
PlanPremiumCountryHong KongDevicePC / Android
Plan Premium Country Hong Kong Device PC / Android
Community Legend
301 Views
1 replies
0 likes
I am the primary account of a family subscription. I have tried to add my account to an amazon echo device, and the attempt fails with the error to the effect of: you must have a premium subscription to add to an echo device. Also, perhaps a related ...
I am the primary account of a family subscription. I have tried to add my account to an amazon echo device, and the attempt fails with the error to the effect of: you must have a p...
Roadie
591 Views
5 replies
0 likes
Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change.I have a free account and don't have any other accounts.
Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change. I have a free account and don't have any other accounts.
Casual Listener
525 Views
5 replies
0 likes
PlanFamily Plan Country GB DeviceSamsung Galaxy 7, Apple iPad, Desktop computer Operating SystemIOS 10, Android, Windows 10 My Question or Issue Hello,I have recently added my husband and mother to my family account however, their accounts have not b...
Plan Family Plan Country GB Device Samsung Galaxy 7, Apple iPad, Desktop computer Operating System IOS 10, Android, Windows 10 My Question or I...
Spotify Legend
1308 Views
2 replies
0 likes
Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias
Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias
Roadie
381 Views
1 replies
0 likes
HelloI am considering purchasing the Family Premium but have a question that I need to confirm before going ahead. I will be setting up the account under my account then inviting members.If my wife wants to play her music on the downstairs Echo Dot a...
Hello I am considering purchasing the Family Premium but have a question that I need to confirm before going ahead. I will be setting up the account under my account then inviting members....
Casual Listener
1784 Views
4 replies
0 likes
PlanPremiumCountryIndonesiaDeviceHuawei mate 20proOperating SystemAndroid pie My Question or IssueI invite my husband, when he tried to sign up using his email, there was a message "you cannot join this family account)
...essage "you cannot join this family account)
Spotify Star
539 Views
1 replies
0 likes
PlanPremium for familyCountry PolandDevice(PC)Operating System(Windows 7) My Question or Issue Hi, I got a problem with Spotify player on my PC. Neither installed player nor web player doesn't show any music, all playlists are empty (even spotify pla...
Plan Premium for family Country Poland Device (PC) Operating System (Windows 7) My Question or Issue Hi, I got a problem with Spotify player on my PC. Neither installed p...
Community Legend
670 Views
1 replies
0 likes
PlanPremium for family Country ItalyDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueHello, the payment for my family account was updated, but the account doesn't work. What can I do?
Plan Premium for family Country Italy Device Samsung Galaxy s7 Operating System Android Oreo My Question or Issue Hello, the payment for my family account w...
Community Legend
1549 Views
5 replies
0 likes
We are 4 family members each with a Premium account through our phone company. We are switching to another phone company not providing Spotty and would like instead to have a Family Spotify. Can we all continue with our own logins to keep our saved p...
We are 4 family members each with a Premium account through our phone company. We are switching to another phone company not providing Spotty and would like instead to have a Family Spotify. Can we a...
Community Legend
838 Views
5 replies
0 likes
PlanFamily PremiumCountryBelgiumDeviceAll devicesOperating SystemAndroid and Windows 10 with chrome My Question or IssueHello community Spotify,I joined spotify from a member of my family and would like to leave this service.When I delete this one in...
Plan Family Premium Country Belgium Device All devices Operating System Android and Windows 10 with chrome My Question or Issue Hello community Spotify, I joined spotify f...
Spotify Star
488 Views
1 replies
0 likes
PlanPremiumCountry TurkeyOperating SystemWindows 10-Android My Question or Issue Hello there spotify community people again. A while ago I had an issue about containing my father (my own father that I live in the very same house and share the same la...
...ontaining my father (my own father that I live in the very same house and share the same lastname with) to my family premium. The solution that was suggested was to cancel the plan and redoing it due I was o...
Regular
591 Views
2 replies
1 likes
PlanFreeCountryAustraliaDeviceiphone 6sOperating SystemWindows 10 My Question or IssueI have been trying to accept my friends invitation but it won’t let me join there family premium plan. Pls help
Plan Free Country Australia Device iphone 6s Operating System Windows 10 My Question or Issue I have been trying to accept my friends invitation but it won’t let me join there family...
Regular
599 Views
2 replies
0 likes
Hello, I have a premium family plan under my account and everyone else in my family is able to join the plan except for one person. She keyed in the correct address information into the invite but somehow she is still unable to join. I have resent th...
Hello, I have a premium family plan under my account and everyone else in my family is able to join the plan except for one person. She keyed in the correct address information into the invite but s...
Regular
973 Views
6 replies
0 likes
my brother cancelled his premium for family subscription so my mom opened up one. however, i am unable to join?? this is pretty unfair for family members. please do fix it as i am a loyal fan of spotify.
my brother cancelled his premium for family subscription so my mom opened up one. however, i am unable to join?? this is pretty unfair for family members. please do fix it as i am a l...
Community Legend
480 Views
1 replies
0 likes
