Help Wizard

Step 1


No invitation family account

No invitation family account

I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam mail but nothing works
5 Replies

Hey @asomag_2,


Thanks for getting in touch.


Can you try sending the invite through another browser or a Chrome incognito window? Did you get any error messages when sending the invite? 🙂


Also be sure to check the inbox/spam folders of the right email address. 


We look forward to your reply.


Take care!

Hi and thanks for the quick reply!

I have tried chrome incognito and check spam but still no mail

Hey @asomag_2.


Thanks for letting us know.


In this case, it's better if you turn to our support team who will be able to have a closer look. You can find them here 🙂


Have a great day!

Thank you! Have a nice day!

Hey @asomag_2,


Thanks! You too 🙂 


Let us know if you have any other questions, we'll be here!

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