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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 133763 Views
  • 32 replies
  • 8 likes
  • 133763 Views
  • 32 replies
  • 8 likes

Family to premium

Hello, i just saw i payed 15 euro for a monthly subscription (after the trial from 3 months from 1 euro), so i have premium family. I didn’t know that, so my question is; can i change spotify family to a normal spotify premium account?Plan: PremiumCo...

  • Newbie
  • Hello, i just saw i payed 15 euro for a monthly subscription (after the trial from 3 months from 1 euro), so i have premium family. I didn’t know that, so my question is; can i change spotify family...
  • Billy-J
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • Premium
  • 481 Views
  • 1 replies
  • 0 likes

My family member got disconnected and can’t rejoin

PlanPremiumCountry SingaporeDevicemy device - iPhone 8+her device - Samsung galaxy S8+ My Question or Issue My family member just got disconnected from my family bundle recently and when we tried to reconnect her to the bundle, it always show up as a...

  • Casual Listener
  • Plan Premium Country  Singapore Device my device - iPhone 8+ her device - Samsung galaxy S8+   My Question or Issue  My family member just got disconnected from my family b...
  • Bittencourt
  • Spotify Star
  • 1164 Views
  • 7 replies
  • 0 likes
  • 1164 Views
  • 7 replies
  • 0 likes

premium doesn’t work due to payment

Hi. Why doesn’t my premium for family work? It seems it works for my wife and kids but not my own account. My username is Lillarvid-Se or mail lillarvid@gmail.com. The payment has went through. Regards, Marten Arvidsson

  • Newbie
  • Hi. Why doesn’t my premium for family work? It seems it works for my wife and kids but not my own account. My username is Lillarvid-Se or mail lillarvid@gmail.com. The payment has went through. R...
  • Luke
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

mi spotify no funciona

hola que tal? hace unos minutos un familiar mio compro el plan familiar y me agrego y yo acepte, pero a la hora de querer iniciar secion en mi spotify celular no me deja, y tampoco me deja escuchar canciones desde mi computadoraGracias

  • Visitor
  • hola que tal? hace unos minutos un familiar mio compro el plan familiar y me agrego y yo acepte, pero a la hora de querer iniciar secion en mi spotify celular no me deja, y tampoco me deja escuchar c...
  • Luke
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Premium Family takes long time

How many days do we have to wait before the invated famuly members recive invitations and can start using their sub-accounts.

  • Casual Listener
  • How many days do we have to wait before the invated famuly members recive invitations and can start using their sub-accounts.
  • Carlundercover
  • Casual Listener
  • 560 Views
  • 4 replies
  • 0 likes
  • Family Invite Email
  • 560 Views
  • 4 replies
  • 0 likes

Family to Student Account

Hi, I was wondering whether it is possible for me to switch from a family account to a student account, but keep the family account intact. I am the owner of the account, but want to make use of the spotify + headspace student bundle. What do I need ...

  • Newbie
  • Hi, I was wondering whether it is possible for me to switch from a family account to a student account, but keep the family account intact. I am the owner of the account, but want to make use of t...
  • Bittencourt
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • switching
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me habeis dejado solo en el plan familiar

Hola Tengo un plan familiar con mi familia y los habéis echado a todos. Todos vivimos en la misma casa pero veo que eso ustedes no lo veis. ¿Qué hago?

  • Newbie
  • Hola   Tengo un plan familiar con mi familia y los habéis echado a todos.   Todos vivimos en la misma casa pero veo que eso ustedes no lo veis.   ¿Qué hago?
  • JulianA_Bogota
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Subscribing my husband's mobile #

PlanPremium 3 months subscriptionCountry Philippines Device LG G6Operating System Android My Question or IssueMy husband requested me to subscribe his mobile with spotify. He's currently out of the country. How will i do that for him?

  • Casual Listener
  • Plan Premium 3 months subscription Country Philippines   Device LG G6 Operating System Android    My Question or Issue My husband requested me to subscribe his mobile with spot...
  • Pearl023
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • Other
  • 261 Views
  • 2 replies
  • 0 likes

Family account

PlanFamily Countrycanada I phone 6s My Question or Issuefamily plan doesn’t work it’s exactly the same as premium but only one person can listen at a time and I feel like I am not getting what I am paying for and emails are not received also I have b...

157C3C09-9F60-420E-BAFB-0C5BEA1AAA0B.jpeg
  • Casual Listener
  • Plan Family  Country canada  I phone 6s   My Question or Issue family plan doesn’t work it’s exactly the same as premium but only one person can listen at a time and I feel l...
  • Bittencourt
  • Spotify Star
  • 378 Views
  • 3 replies
  • 0 likes
  • Family Plan
  • 378 Views
  • 3 replies
  • 0 likes

Charged twice for family premium

I was charged for premium $9.99 on the 3rd and then I was charged again $14.99 for family premium Why was I charged twice? I have the family premium.

  • Visitor
  • I was charged for premium $9.99 on the 3rd and then I was charged again $14.99 for family premium    Why was I charged twice? I have the family premium.  
  • Bittencourt
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

Paid twice for family premium

Hello good day. I registered and paid twice for a family premium. The amount has been deducted already twice on my CREDIT accnt. Yet as i log in on my spotify accnt still its on free mode. When does my spotify accnt will be change to family premium s...

  • Casual Listener
  • Hello good day. I registered and paid twice for a family premium. The amount has been deducted already twice on my CREDIT accnt. Yet as i log in on my spotify accnt still its on free mode.  W...
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family members disconnected from Premium Family Account

I have a Premium for Family account with 4 members (me, spouse, 2x teenage kids). All live in the same house. We were recently traveling on vacation and my two kids were disconnected from the Premium account. I have now reinvited both disconnected me...

  • Newbie
  • I have a Premium for Family account with 4 members (me, spouse, 2x teenage kids).  All live in the same house.   We were recently traveling on vacation and my two kids were disconnected f...
  • JulianA_Bogota
  • Roadie
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

IT IS ENOUGH NOW FOR PLAYING AROUND

PlanTRYING TO BE FAMILYCountry TURKEYDevice(iPhone 7)Operating System(iOS 10) My Question or Issue For 2 months or so I got kicked out and couldn't join the family plan that my wife(!!!) started. Each time I was trying to log into family plan it did ...

  • Casual Listener
  • Plan TRYING TO BE FAMILY Country  TURKEY Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  For 2 months or so I got kicked out and couldn't join the family...
  • Bittencourt
  • Spotify Star
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Plan : 2 ISP at same adress

Greetings,I'm considering to take a family plan BUT i'm not premium yet, just evaluating the service actually. My question is :I would like to use a family plan with my wife but we are using two different ISP access at home, how does the adress check...

  • Newbie
  •   Greetings, I'm considering to take a family plan BUT i'm not premium yet, just evaluating the service actually.   My question is : I would like to use a family plan with my wife b...
  • JulianA_Bogota
  • Roadie
  • 374 Views
  • 1 replies
  • 0 likes
  • Two ISP
  • 374 Views
  • 1 replies
  • 0 likes

Premium Family

I purchased Premium Family and am the account holder. I have sent an email to my daughter to invite her. When she clicks on it, it takes her to her account but after reading all the threads and trying everything, it stays on the Free Account. I have ...

  • Newbie
  • I purchased Premium Family and am the account holder. I have sent an email to my daughter to invite her. When she clicks on it, it takes her to her account but after reading all the threads and t...
  • Luke
  • Spotify Star
  • 543 Views
  • 5 replies
  • 1 likes
  • 543 Views
  • 5 replies
  • 1 likes

Entered wrong adress Family

My Question or Issue So my sister entered the adress from our neighbours and spotify premium family worked for 5 days an now she has been kicked from my family account and isn't able to join back in. Is there something i can do so that she can be add...

  • Newbie
  •     My Question or Issue  So my sister entered the adress from our neighbours and spotify premium family worked for 5 days an now she has been kicked from my family account and i...
  • Bittencourt
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium/address issue

PlanFamily PremiumCountry TRMy Question or Issue Our family members can not join the family. Two of us are asked about address detailly, but me as starter the plan did not enter the address, i was only asked about the zip code. So our addresses do no...

  • Newbie
  • Plan Family Premium Country  TR My Question or Issue  Our family members can not join the family. Two of us are asked about address detailly, but me as starter the plan did not enter t...
  • Alfredo
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • family premium problem
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Aile hesabım Free hesaba dönüştü.

PlanFree/PremiumCountry Turkey DeviceIPhone 6 Plus My Question or IssueSpotify Premium Aile hesabı kullanıyordum ama bugün birdenbire hesabım Free görünmeye başladı. Hesaba tekrar tekrar giriş yaptım ama hala üyeliğim Free görünüyor. Hesap sahibi ben...

  • Newbie
  • Plan Free/Premium Country  Turkey  Device IPhone 6 Plus    My Question or Issue Spotify Premium Aile hesabı kullanıyordum ama bugün birdenbire hesabım Free görünmeye başla...
  • SergioDavid
  • Roadie
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

family account adress

I have a premium family account and after we have been using for a year, suddunlly all my family members got kicked out of the account. I send them multiple invitations however when they click on the JOIN TO FAMILY button, the sitre asks for home adr...

  • Newbie
  • I have a premium family account and after we have been using for a year, suddunlly all my family members got kicked out of the account. I send them multiple invitations however when they click on t...
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Family Invites
  • 314 Views
  • 1 replies
  • 0 likes

Family plan problems

when I sent an invite to my daughter through the family plan it says her email and password are wrong. We also updated phones and handed down our phones and now my son can’t sign into his and his was set up on his other phone. Not having a phone numb...

  • Casual Listener
  • when I sent an invite to my daughter through the family plan it says her email and password are wrong. We also updated phones and handed down our phones and now my son can’t sign into his and his w...
  • Bittencourt
  • Spotify Star
  • 553 Views
  • 3 replies
  • 0 likes
  • Family Invite Email
  • 553 Views
  • 3 replies
  • 0 likes