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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79093 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58389 Views
24 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195543 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28976 Views
44 replies
4 likes
Buenas quisisera cambiarme a plan familiar pero el lugar de residencia de mis familiares es de otro pais. Habra algun inconveniente?PlanFree/Premium/FamiliaCountry Chile/VenezuelaOperating System( Android Oreo, Windows 10) My Question or Issue
Buenas quisisera cambiarme a plan familiar pero el lugar de residencia de mis familiares es de otro pais. Habra algun inconveniente? Plan Free/Premium/Familia Country Chile/Venezuela Opera...
Community Legend
672 Views
1 replies
0 likes
I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam mail but nothing works
I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam m...
Spotify Legend
644 Views
5 replies
0 likes
PlanFamily PremiumCountry USADevice(iPhone 7+, iPhone 6)Operating System(iOS 10) My Question or Issue Despite that I have a family premium plan, that I've sent invites and the family (2 add'l) people have accepted the invites, we can not play music o...
Plan Family Premium Country USA Device (iPhone 7+, iPhone 6) Operating System (iOS 10) My Question or Issue Despite that I have a family premium plan, that I've s...
Composer
391 Views
1 replies
0 likes
PlanPremiumCountry LatviaDevice(Samsung Galaxy Operating System(Android Oreo) My Question or Issue I have bought Family Premium Plan and sent invite to my wife, but she can't join to plan. We got same country in profile and live in the same address. ...
Plan Premium Country Latvia Device (Samsung Galaxy 😎 Operating System (Android Oreo) My Question or Issue I have bought Family Premium Plan and sent invite to my w...
Casual Listener
682 Views
2 replies
0 likes
Hi, I am a member of a family plan. When my brother was introducing our house address he entered the wrong address. How can I fix this issue? If I exclude in from the plan and send him the invitation again will this fix the issue? PlanPremium family ...
Hi, I am a member of a family plan. When my brother was introducing our house address he entered the wrong address. How can I fix this issue? If I exclude in from the p...
Spotify Star
680 Views
3 replies
0 likes
My Question or IssueMy account was the owner of the Familiar Plan, I have shutdowned the renovation and started the Student Plan, the deadline for the familiar plan was 22/1(payed until that day) and now its been canceled and family who were with me ...
...bsp; day) and now its been canceled and family who were with me in the family plan now they dont have premium. How it could be solved?
Spotify Star
644 Views
3 replies
0 likes
I am using a Mac Book Air (early 2015) IO X YosemiteTrying to connect to an Ipod Touch Hi there. Im in Australia and I've just tried to link up my daughter's spotify account to my premium family account. From my device it says that she is now active ...
...ccount to my premium family account. From my device it says that she is now active on my premium family account however when she gets on to her ipod touch it wont recognise that s...
Spotify Star
647 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceMac / iPhone users My Question or IssueCan anyone provide step-by-step guidance on how two family account users in the same home can log in and listen to diifferent tracks at the same time? Currently, when we attempt thi...
Plan Free/Premium Country Device Mac / iPhone users My Question or Issue Can anyone provide step-by-step guidance on how two family account users in the same home can l...
Spotify Star
3579 Views
2 replies
0 likes
Hi,i was wondering, i have free account, but rest of my family have premium (like single accounts). And we have decided that we want to join our accounts to FAMILY PREMIUM. So my question is if i start buy family premium now and invite them even tho ...
Hi, i was wondering, i have free account, but rest of my family have premium (like single accounts). And we have decided that we want to join our accounts to FAMILY PREMIUM. So my question is if i s...
Community Legend
422 Views
1 replies
0 likes
My family wants to subscribe to the family plan, however my parents live in one country and my brother and I live in another, where we go to school at. Is that going to be a problem when we subscribe ? If we all put that we live at one same address w...
My family wants to subscribe to the family plan, however my parents live in one country and my brother and I live in another, where we go to school at. Is that going to be a problem when we s...
Spotify Star
430 Views
1 replies
0 likes
Eu estava no plano familiar e do nada, fui removida e não consigo mais entrar. A mensagem é que não estou no mesmo endereço, mas sim, o endereço é o mesmo para todos da família. O que devo fazer? #help #spotfy
Eu estava no plano familiar e do nada, fui removida e não consigo mais entrar. A mensagem é que não estou no mesmo endereço, mas sim, o endereço é o mesmo para todos da família. O que devo fa...
Spotify Star
582 Views
2 replies
0 likes
Planfamily premiumCountry norwayDeviceIphone X, MacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue so my family decided to change from premium to premium family. we all shared one premium, however none of us cant log in w...
Plan family premium Country norway Device Iphone X, Mac Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue so my family decided t...
Community Legend
541 Views
2 replies
0 likes
PlanPremiumCountry UKDeviceiPhone 7/PC My Question or Issue I have signed up to Premium. I have sent out an invite to my wifes email address but it never reaches the email address. Not showing up in her Junk either. Tried 4 times or so plus with anot...
Plan Premium Country UK Device iPhone 7/PC My Question or Issue I have signed up to Premium. I have sent out an invite to my wifes email address but it never reache...
Community Legend
549 Views
3 replies
1 likes
I upgraded to a Family plan from a Premium plan.PlanFamilyCountry USDeviceiPhone 6Operating Systemios My Question or Issue The invited users only have FREE accounts showing on the APP.Do they need to join/upgrade to Premium with a credit card number?...
I upgraded to a Family plan from a Premium plan. Plan Family Country US Device iPhone 6 Operating System ios My Question or Issue The invited users only have FREE a...
Community Legend
530 Views
2 replies
0 likes
Hello, I'm writing from Belgium. I have a spotify family subscription and I sent an invitation to join the spotify family at my son. He receives the link on his email, can fill in the form, but the "submit" button is unactive. How can we solve this? ...
Hello, I'm writing from Belgium. I have a spotify family subscription and I sent an invitation to join the spotify family at my son. He receives the link on his email, can fill in the f...
Spotify Star
750 Views
1 replies
0 likes
Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same addres...
Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'Y...
Spotify Star
4484 Views
3 replies
0 likes
I pay for a Premium Family plan. I’ve tried adding my husband to the plan but it seems they haven’t accepted him. He gets the message that he can’t be added to the family plan.I’m wondering since payment is processed on my Business Credit Card, I gav...
I pay for a Premium Family plan. I’ve tried adding my husband to the plan but it seems they haven’t accepted him. He gets the message that he can’t be added to the family plan. I’m wondering since p...
Roadie
569 Views
1 replies
0 likes
Hi,since 1 year I've got a premium for family. The members of my house are six.Now I see only 5 member with me also included.How can I solve?
Hi, since 1 year I've got a premium for family. The members of my house are six. Now I see only 5 member with me also included. How can I solve?
Spotify Star
432 Views
1 replies
0 likes
PlanPremium FamilyCountry Belgium My Question or IssueFor a couple of days now, my wife and I haven't been able to use Spotify simultaneously. We both try to use it on a laptop. When I am listening to Spotify and she opens Spotify as well, my music s...
Plan Premium Family Country Belgium My Question or Issue For a couple of days now, my wife and I haven't been able to use Spotify simultaneously. We both try to use it on a...
Spotify Legend
473 Views
1 replies
0 likes
He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse. Alguien puede ayudarme? Gracias
He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse. ...
Spotify Legend
802 Views
1 replies
0 likes
