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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77397 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95036 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77880 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208869 Views
267 replies
35 likes
PlanFamily PremiumCountryBrazil Device(iOS devices, Android devices and Windows 10 computers) My Question or Issue I'm one user of family plan, me and all of the members are members of a university republic and we all live together. But everytime one...
Plan Family Premium Country Brazil Device (iOS devices, Android devices and Windows 10 computers) My Question or Issue I'm one user of family p...
Spotify Legend
783 Views
3 replies
0 likes
I wanted to know if there are any plans to launch a Family Subscription plan for India.
I wanted to know if there are any plans to launch a Family Subscription plan for India.
Casual Listener
1161 Views
2 replies
1 likes
PlanPremium for family ($14.99 cdn + tax)Country CanadaDevice Samsung S9+My Question or IssueI signed up for the student discount several months ago (back in September 2018) and it said the discount was, and is currently still applied. However, I'm s...
Plan Premium for family ($14.99 cdn + tax) Country Canada Device Samsung S9+ My Question or Issue I signed up for the student discount several months ago (back in September 2018) a...
Spotify Star
986 Views
1 replies
0 likes
Hello! I am the worship leader at a church, and I'm wondering if I can get the Family account for the other Staff members to use, if I use our church address?
Hello! I am the worship leader at a church, and I'm wondering if I can get the Family account for the other Staff members to use, if I use our church address?
Spotify Star
685 Views
1 replies
0 likes
Goedenavond, Eindelijk heb ik de link gekregen van mijn moeder om in de Spotify premium Family te gaan, maar op 14 februari is er € 9,99 afgeschreven. ik vraag me af of dit word terug gestort?
Goedenavond, Eindelijk heb ik de link gekregen van mijn moeder om in de Spotify premium Family te gaan, maar op 14 februari is er € 9,99 afgeschreven. ik vraag me af of dit word t...
Spotify Legend
409 Views
1 replies
0 likes
I would like to convert my premium account into a a premium family account. When ever I try and access the family regisration page it shows a Page cannot be found message. Please advise. This is the page I am trying to access: https://www.spotify.com...
I would like to convert my premium account into a a premium family account. When ever I try and access the family regisration page it shows a Page cannot be found message. Please advise....
Community Legend
480 Views
3 replies
1 likes
PlanPremium for FamilyCountryCanada My Question or IssueI'm a long-time existing Spotify Premium member. I recently up-graded to a Premium for Family account so my wife and I can listen to our music at the same time. The invitation worked fine and th...
Plan Premium for Family Country Canada My Question or Issue I'm a long-time existing Spotify Premium member. I recently up-graded to a Premium for Family account s...
Community Legend
442 Views
1 replies
0 likes
I have just paid my sons student account. If I upgrade my plan to family plan what happens to the amount I paid for his student plan?
I have just paid my sons student account. If I upgrade my plan to family plan what happens to the amount I paid for his student plan?
Casual Listener
567 Views
2 replies
0 likes
PlanPremiumCountry Singapore Device(iPhone Xs Max)Operating System(iOS 10) My Question or Issue i just received an email saying that there will be an increase of monthly fee since i have been using the family plan for almost a year so i would like to...
...ncrease of monthly fee since i have been using the family plan for almost a year so i would like to know how much does the price changes
Community Legend
708 Views
3 replies
0 likes
Like the title says, Spotify automatically upgraded me without my permission and has charged me extra for no reason at all. What do I do? I don't have any other members on my account and I've been using Premium for a few months now with no problems.
Like the title says, Spotify automatically upgraded me without my permission and has charged me extra for no reason at all. What do I do? I don't have any other members on my account and I've been us...
Roadie
806 Views
1 replies
2 likes
DeviceIphone 6Operating SystemWindows 10 My Question or Issue Hi, My wife and I have the family premium account and I was wondering if I was to cancel the family premium plan to go back to premium before the monthly fee, would my wife's playlists dis...
Device Iphone 6 Operating System Windows 10 My Question or Issue Hi, My wife and I have the family premium account and I was wondering if I was to cancel the family...
Spotify Star
304 Views
1 replies
0 likes
PlanPremium FamilyCountryDenmark My Question or IssueA family member I am trying to invite do not receive the invitation e-mail. I have tried resending, cancelled and sent a new invite etc. Please help. Thanks.
Plan Premium Family Country Denmark My Question or Issue A family member I am trying to invite do not receive the invitation e-mail. I have tried resending, cancelled and sent a...
Community Legend
502 Views
1 replies
0 likes
PlanFree/PremiumCountry denmarkDeviceComputer Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hey there i wanna remove the owner of the famyli pack cus me and my fammily has no longere the acces to that account so i want ...
Plan Free/Premium Country denmark Device Computer Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hey there i wanna remove the ow...
Community Legend
448 Views
1 replies
0 likes
Probably posting in wrong subject, but here goes........So, got my daughter a premium account a while back. At that time I just hed her sign-on to her (free) account and I then set-up the payments to go to my credit card. Now I want to set-up a famil...
...ayments to go to my credit card. Now I want to set-up a family premium account thru my account (which is a boring free account, sigh...) and of course add her to it. $14.99, right? So, s...
Community Legend
584 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceIPADOperating SystemiOS My Question or IssueMy wife has a free subscription and I have premium. I recently upgraded to premium for family and added my wife. However her account is still saying free - I thought that by addin...
Plan Premium Country UK Device IPAD Operating System iOS My Question or Issue My wife has a free subscription and I have premium. I recently upgraded to premium for family a...
Casual Listener
523 Views
2 replies
0 likes
PlanPremiumCountry ItalyDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upddated my account into Premium Family with my boyfriend, whi lives with me, last month but now Spotify said they cannot verify his ...
Plan Premium Country Italy Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upddated my account into Premium Family w...
Casual Listener
696 Views
2 replies
0 likes
PlanFamily Premium Country USADeviceIphone 6s plus Operating SystemiOS 10 My Question or Issue I am trying to add a family member to my family premium account and when I send him the email with the invitation it tells him he is unable to join the fam...
Plan Family Premium Country USA Device Iphone 6s plus Operating System iOS 10 My Question or Issue I am trying to add a family member to my family p...
Casual Listener
541 Views
2 replies
1 likes
PlanPremiumCountryPhilippines DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue If i remove an account in family, can i add a different account?
Plan Premium Country Philippines Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue If i remove an account in family, can i add a d...
Casual Listener
577 Views
2 replies
0 likes
Over the last week or so I have tried to add a family member. I add the emaill and go the redeem code. When going to the email and pressing the box it takes me to the log in page or the credit card page. I have tried deleting the request and re-addin...
Over the last week or so I have tried to add a family member. I add the emaill and go the redeem code. When going to the email and pressing the box it takes me to the log in page or the credit card p...
Casual Listener
1251 Views
5 replies
0 likes
buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati della nuova carta ma non è successo nulla. Quindi ho...
buonasera, a fine gennaio mi scadeva la carta di credito che ho chiaramente rinnovato. Da alcuni giorni spotify for family ha smesso di funzionare. Ho aggiornato la modalità di pagamento con i dati d...
Spotify Legend
968 Views
1 replies
0 likes
